Pen Air Federal Credit Union E 9 Mile Rd, Pensacola

Pen Air Federal Credit Union Reviews

• A

  Addie Frahm
  1

  Went in to open two business accounts and mentioned to the lady opening the account that the Credit Union had poor reviews online..she replied that she likes her job and asked me for the second time if I wanted to open an account. She could not care less about reviews or future customers..I said, No thank you and left. Just terrible outlook on people and business practices..

• G

  Give Peace A Chance Channel
  2

  I need a new debit card and usually it takes less then 5 mins. I’m hey took 30 mins. The guy teller didn’t smile and looked mad as hell the whole time he was helping me. I’m never coming back.

• H

  Hailey Baumann
  1

  I will never bank with Pen Air or it’s affiliates again after the horrible customer service they gave me over the phone when I had someone rob me and take everything from me. The girl I spoke to needs to loose her job including her subordinates and when I ask to speak to a manage she told me no. The guy I spoke to previously was able to help but but the girl I spoke to has no business being in a bank or any customer service I have been banking with pen air for 5 years! And that’s how they treat their loyal bankers.

• K

  Kayla Dawson
  1

  This bank is really good if you have time to go in and log in on a actual computer. If you use the app it NEVER works. It constantly says it can’t display the information. No matter where you are. Got a new phone cause they said it had to be my device. Turns out it’s just the app they have. Cause even with a brand new phone the app still doesn’t work

• D

  Daniel Monie
  1

  Why are you not willing to have a downtown presence? Right now one of live tellers is down as well. Do you not want the business of the business owners downtown? You new management is lacking.

• B

  Bill Leonard
  1

  Asked teller to withdraw money out of MY account since I am on a family members account I gave her the account I wanted the money withdrawn from TWICE well low and behold she took it out of the WRONG account which I didn't realize until I had left, I accept the blame for not checking while I was at the branch but I felt I was dealing with professionals. When I returned I dealt with the teller next to her, who was very professional, the teller who made the mistake didn't have the decency to acknowledge the error nor apologize. This is not the service I would expect.

• B

  Beth Jensen
  1

  Somehow an account I just keep at Pen Air was hacked and the hackers managed to use all all the money in the account and overdraft my account. This never would have happened with BOA. (BOA has always erred on the side of caution with my debit cards.) I first called on the 17th regarding my account being hacked and spoke with a person. I had to leave a message for the fraud department! I could not talk to one of them. It is now the 23rd and I am on the phone yet again trying to get the fraud dept to do something about my account and shut off my card. It is unbelievable!

  Response from the owner

  Hi Beth. We'd like to apologize for your experience with our fraud department. We strive for quick and efficient communication and we're sorry to hear that we have failed to meet these expectations. Our AVP of Risk Management has been notified and you should hear from someone very soon, if you haven't already. Every precaution will be taken to secure and restore your account. We appreciate your feedback and the chance to make it right. Respectfully, Pen Air Federal Credit Union

• M

  Matthew Nicholson
  1

  Classic example of a small credit union gone corporate. Don't think you're getting typical credit union service here because you will not. This is nothing but big bank in disguise. I had some red flags in the beginning but ignored them. While my pay was severely affected by the Covid, I enjoyed endless harassment and threats from the loan department as I struggled to keep my vehicle from being repossessed by them. It mattered very little that I was making only 35% of my typical salary. The repeatedly lied to my wife and myself and the shady and policies they practice have only one purpose and it is to make as much money off of you as possible. Take your business elsewhere. Honestly you would fare no worse with wells Fargo or BOA. At least you would have branches everywhere and not have to drive 30 minutes to give away your money. Three thumbs down for PAFCU.

• C

  Carolyn Charles
  3

  I hate that you can't get change in the drive through. You have to go inside for change now. You don't deal with a real person in the drive through.

• C

  Caleb Pate
  1

  Literally the worst credit union I’ve ever seen. I’m closing my accounts with them. Customer service is aweful.