Partners 1st Federal Credit Union Trier Rd, Fort Wayne

Partners 1st Federal Credit Union Reviews

• S

  Samantha Herber
  1

  This is the absolute WORST credit union you could start an account at. If I could give this business zero stars, I would. Every time I have called Partners 1st to discuss my account I've been on speaker phone for the entire building to hear. Their tellers always seem to be in a bad mood and cannot wait to end the conversation. Anytime I've gone in to speak with a teller, in hopes of some form of privacy I always feel as if I'm interrupting tellers personal, non work related, conversations. They refuse to cash or deposit checks unless you have the amount the check is worth already in your account. I realize that this is for their protection in case of overdraft, but they won't even cash my payroll check. So I have to take my weekly paycheck to another bank or a check cashing service (along with paying a fee) then go back to the bank to deposit my money. Don't ever deposit cash through the ATM, because they will lose it, and claim they have no record of it even though it shows up on your account details on their mobile banking services and your receipt. I was a member of General Credit Union for over 15 years and Partners 1st bought them out. I had no issues whatsoever until Partners took over. One day when I went to cash my check their systems were down and they took my check along with writing my account number down on a sticky note and left it on a counter where anyone could walk up and get my information. After asking them to move it to a more secure location, the teller got super snippy with me, rolled her eyes and said "We have cameras, stop being paranoid, this is our standard procedure." I've been to various locations, thinking that maybe it was only one particular location but I've had the same awful service all over town. If you value privacy with your account information, don't like feeling like you are burden, and want to be able to pay your bills on time do not use this credit union. You'd be better off just keeping cash under your mattress and buying a pre paid card from Walmart.

• J

  Johanna Scott
  2

  HORRIBLE! I have a savings account here! I've had it for a little over a year now. I've had issues with different tellers practically every time. The majority of the time the ATM is broken. I get charged if I use the ATM when it does work. Today I went it to cash some checks, like I do every Friday. The teller informed me I have to pay $5 Because I don't have an active checking account. I told her hat I cash checks weekly here and have never had to pay anything Bc I have an account. She proceeded to tell me, "well you must've gotten lucky." LUCKY? I must've gotten lucky for an entire year. I said okay well can I deposit the check and withdraw? She said "you can deposit the checks then go outside and use be ATM to withdraw"......REALLY?

• J

  Jannine Dobson
  5

  Customer since I was born. So friendly and go out of their way to help. I keep this account despite having moved out of state. They’ve been terrific to work with in helping my parents in the next chapter of their lives too!