Partner Colorado Credit Union | Central Park Branch Quebec St, Denver

Partner Colorado Credit Union | Central Park Branch Reviews

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  Johnny Ashlock
  1

  Twice a year your card or account will be comprimised. We had a business account and had our kids as minors set up checking accounts. After 5 years of depositing checks they told us that they had to have all checks match exactly to the business name. They still let me deposit checks in my name but nothing else. Had to take time (through holidays) to get clients to change name on checks. We were in the negative ( because we could not deposit anything). They took from our kids account to satisfy the balance without notice. Even though they were supposedly working with us. Its supposedly hidden in something you sign. They do not notify you either. They are rude corrupt and could care less about customer service. Save your energy and money and go anywhere else. We may have signed something when our kids were minors but they are adults now and did not agree to this at all or sign as adults to allow this. Do not use them go to Bellco. Nice clean professional.

  Response from the owner

  Hello Mr. Ashlock, We are sorry for your frustration and would like to have a conversation with you in order to find a solution that works for all parties involved. Please call our Contact Center at 303-422-6221 and ask to speak with our AVP of Member Experience.

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  Nicole Davis
  1

  They all have attitudes and nasty tones of voice! Find a new job if you hate it, very simple! Customers are NOT annoyance! Cost’s nothing to be nice!

  Response from the owner

  We're so sorry you had this experience. We do not want anyone to ever feel this way. We would like to hear more from you and make a personal apology. Will you please call our Contact Center at 303.422.6221 and ask to speak to the AVP of Member Experience.

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  Melissa White
  2

  Something fishy about this C.U. I'm wondering if I am the only one thinks this credit union is horrible looking at star ratings I agree with. Why is there always high volumes of calls 8-12 Mon- Fridays. I was once with Wells Fargo and left because my instincts said something fishy was going on. I get the same instincts about this C.U.

  Response from the owner

  We would like to discuss what is making you feel this way. Please reach out to our Contact Center at 303.422.6221 and they will connect you with the AVP of Member Experience.

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  Bailey Hernandez
  2

  I often use this location for shared branching. Almost everyone here helpful. Every time I get this older larger man who helps me he makes me give him my ID for a deposit. Not a withdrawal. Just full on straight deposit. I work worked in Credit Unions for 15+ years and this isn’t a requirement. He delayed my transaction by insisting on it. Not good member service.

  Response from the owner

  Hi Bailey, We do make it a policy to review ID’s for deposits to reduce the chance of fraudsters phishing for members' identity. We know it takes a little bit longer; however, we want to keep our members, their money, and their identity safe.

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  Rai-Leigh Grant
  1

  Partner Colorado Credit Union Most unprofessional experience I've had with an establishment in my LIFE. Every time I get on the phone it's like everyone was trained differently. I have email proof of conversations (more than once) that weren't followed through on or weren't backed by the next associate I talked to. They took my car bill out of the wrong account TWICE already overdrawing me! They even had the audacity to take out TWO car payments in one month one time (and I wasn't late or missing payments so there was no balance for them to be trying to make up.) I'M LIVID! The email they gave me to fix the problem was sent and answered a month ago and they still haven't gotten the issue solved. This company is trash wish I never would've refinanced my car with them.

  Response from the owner

  We’ve tried reaching out to you to discuss your request. Please call us today at 303.422.6221 and ask to speak with our Contact Center Assistant Manager. Thank you

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  Jake Patrao
  5

  My own bank(westerra) couldn't help me with a cashiers check. They sent me to partner credit union and I explained the whole situation with Veronica and she was great! Helped me with everything I needed!!! I will be switching over because there is always problems with my credit union.

  Response from the owner

  That's great to hear, thanks Jake!

• r

  robert strassell
  2

  had card stolen filed claim temporarily replaced money, worthless employee filed as a money dispute instead of fraud dispute there fault now they want me to start the processes all over again and wait while my bill are in limbo after 10 years this is how they treat there customer they don't deserve anyone business 2/25/21 after the owners of the bank red my review they had it fixed it the next day. thank you very much but wish i didnt have to get things done this way maybe time to review policies so this does not happen in the future

  Response from the owner

  The AVP of Member Experience is going to look into this matter and see what we can do. Will you please call 303-422-6221 on Thursday and ask for the AVP of Member Experience to discuss. Thank you.

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  Mark M
  1

  I've had an auto loan with them for a few years. Forgot to make a payment because they don't send out paper statements or email notices when payments are due. (And their website doesn't tell you when your payment is due) Yes, my fault I missed a payment. They have my contact information. They could have called or emailed to see why my payment was late, like other banks do, instead they chose to report it to the credit bureaus. They would rather ruin their customers' credit than put a little effort into receiving 1 payment.

  Response from the owner

  We're sorry to hear that you're having difficulties getting notices or any communication breakdown. Please call us at 303.422.6221 and ask to speak with the Contact Center Manager at your earliest convenience. We will verify your contact information and further investigate what may be going on with your account.

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  Motherfolken
  5

  Partner CO CU has always been there for me for all of my financial needs, as a single mother and now, as I approach retirement. Their team takes time to personally guide me through auto loans, credit cards, lost debit cards...whatever the need may be. I love my credit union and have been with them since 1998!!

  Response from the owner

  Thanks for the review! We appreciate you being a member!

• S

  Sonia Martinez
  5

  I really like this bank. People are do friendly and helpful. The wait time is never bad if any at all. Before partners I had switched 3 banks in a year. I have been with partners over 3 years now and no complains. When issues come up they get fixed right away.

  Response from the owner

  Thanks for the review and thanks for being a member!