Palmetto Citizens Federal Credit Union Clemson Rd, Columbia

Palmetto Citizens Federal Credit Union Reviews

• K

  Keith Connolly
  2

  This is the second time I am posting a negative comment regarding the same problems. You would think all the time they were down to redo their systems but calling on the phone and reaching a person is impossible and uncalled for. They must hand out those "so called" best of the best but what makes a financial institution great is CUSTOMER SERVICE PERIOD because other than that you use ATM machines, you deposit funds, you transfer funds. They should change their hours to Palmetto Citizens time instead of regular hours; reaching someone is a CRAPSHOOT. GOOD LUCK!!

  Response from the owner

  Keith, we're sorry to hear your experience trying to reach us by phone has not been a good one. We strive to provide everyone with friendly, quality service in a timely manner and apologize we have not meet that expectation for you. We appreciate your membership with Palmetto Citizens and apologize again for any inconvenience you’ve had in trying to reach us. We will pass this along to our Call Center Management to help provide better service in the future. If you would like to provide any additional feedback, or speak with someone regarding this issue, please let us know. In addition to calling, you can also send us a message using the Help Desk in online/mobile banking to provide any feedback or receive assistance with your account.

• J

  Joe Tedd
  5

  As a recent "escapee" from N.Y. I was pleased to select Palmetto Citizens FCU as my banking institute upon settling down here in the midlands. I had the pleasure of establishing my initial accounts with Whitaker, who was a genuine pleasure to deal with. She fully explained all the options available, and when the time came a few months after moving down here & getting settled in, I was introduced to Ashby, whom I'm working with now to help set up some financial vehicles to put my money to work for me, so I can enjoy my retirement a little more comfortably knowing folks who truly care and look out for their clients best interest are overseeing my financial affairs, while I can enjoy devoting time to enjoying life. Kudos to the many fine folks I've encountered and interacted with at the Richland County, Clemson Rd. branch of PCFCU, Y'all have been most welcoming & helpful, and professionally proactive!

  Response from the owner

  We’re so happy you decided to join our credit union and look forward to helping you achieve your financial goals. We know you have a lot of choices for your financial needs and appreciate you trusting Palmetto Citizens. It’s great to hear Whitaker, Ashby and the rest of the team have been so helpful. Please do not hesitate to let us know if we can assist you with any other needs or questions. Thanks again for being a member and we hope you’re enjoying your time here in the Midlands!

• D

  Deanna
  5

  The Clemson Staff is very friendly and personable with you. They not only see you as a "union member" but a "family member". They are attentive to your personal banking needs, activities and services. As a note, I love Thursday's Trivia night and shredding events.

  Response from the owner

  Thank you for taking the time to share your feedback. We're so glad to hear you've been pleased with the service you've received and hope you will continue to be in the future. We're also happy to hear you've enjoyed our trivia games and shred days. We'll have more of both in the future. Thank you for choosing Palmetto Citizens for your financial service needs!

• B

  Barbara Scott
  5

  The best place in the world to do banking. I sooo love my credit union branch on Clemson Road. Everyone is efficient, friendly and very professional. Thanks for always making my visit (in person or at the drive-thru) a pleasant experience.

  Response from the owner

  We're so happy to hear this, Barbara! Thank you for taking the time to review our Clemson Road Office. We appreciate you giving us the opportunity to assist you and your financial needs. Thanks again for being a Palmetto Citizens member. We look forward to seeing you again soon!

• M

  Martha Roberts
  5

  I have been a member for many years and would never go anywhere else. Everyone is helpful, knowledgeable, kind and understands “customer service”! They really seem to enjoy helping every patron.

  Response from the owner

  Thank you for your long-term membership and for taking time to review our office! We're glad to hear you've been pleased with the service you've received and we hope you will continue to be. We appreciate your feedback and for allowing us the opportunity to assist you with your financial needs.

• M

  Ms I Parker
  5

  I don't go inside very often, but when I do I'm met with courtesy, professionalism and leave knowing what ever matter was taking care of had a favorable ending.

  Response from the owner

  Thank you for sharing your feedback. We're glad to hear you've been pleased with the service from the team at our Clemson Road Office. If we can assist you with any other financial need or question in the future, please do not hesitate to let them know. Thanks for being a Palmetto Citizens member!

• A

  Amanda Wise
  5

  Every time I go to this branch, I'm surprised at the amazing level of customer service! I went in yesterday and the teller that helped me along with another one close by were so incredibly helpful and friendly!

  Response from the owner

  Thank you for the review, Amanda! We're happy to hear you've been pleased with the level of service you've received from our staff. We truly appreciate you giving us the opportunity to assist you and your financial needs. We look forward to seeing you again soon. Thanks for being a Palmetto Citizens member.

• C

  Captain Timothy Clifford
  5

  This small Credit Union is tops. Anyway, this branch at Clemson Rd is. Since my wife and I walked in soon after this branch opened, we have been treated with respect, the service is fast and the tellers friendly and helpful. A few of them even remember our names (which is not necessary, but nice). Every transaction, trouble shooting (one of my "oops) assistance has been met by professionalism and patience. The only slight disappointment is: the on-line banking is not user friendly. Too many steps, and too often disfunctional.

• V

  Vincent McClinton
  5

  Great customer service but the app is extremely laggy, hasn't been optimized for newer phones, and needs a serious update along with the website and email services. I asked for a password reset, and the confirmation email didn't even send within the time frame it gives you to use the password reset.

• s

  scott reed
  5

  Great customer service from who all you encounter. Larry Smalls very professional and always go over and beyond to provide his clients excellent service!

  Response from the owner

  We're so happy to hear Larry has provided you with such great service, Scott! Thank you for taking the time to review our office. We appreciate your feedback and for giving us the opportunity to assist you and your financial service needs. Thanks for being a Palmetto Citizens member!