Palisades Credit Union NY, Nanuet

Palisades Credit Union Reviews

• C

  Crystal Brown
  2

  I open an account here have money in my account but I can't access my account. My debit card is declined, which I don't understand because I have money in my account. Be careful with this place.

• O

  Omri
  1

  Similarly to others that have posted a review, I had come in to discuss getting a loan with a representative and made it abundantly clear that I was not coming in to actually apply for the loan but to get more information. The representative assured me that he would not continue with the application process or do a hard pull on my credit but said he needed personal details in order to give me more accurate information. I left Palisades Federal Credit Union that day knowing that in no uncertain terms I had said I was not proceeding with the loan application at that time and that I did not want a hard pull on my credit, and yet I received a notification some time later that I was denied a loan with them. I went to the Palisades Credit Union to resolve the matter, neither the branch manager nor the representative acknowledged any wrongdoing, and when further confronted the representative said to my face "Why else would you come in and give me your information if you didn't want me to put it through?" Well, the only reason you had my information in the first place was because you said it was necessary even after you understood I didn't want a hard pull and only more information!! Palisades Federal Credit Union is completely unprofessional, and in my opinion, borderline fraudulent. If they cannot be trusted with something as simple as a request to not complete an application how can they be trusted with your money? What other liberties are they taking when it comes to your personal information? How many of the unsuspecting or financially naive have they taken advantage of? To put the icing on the cake, after hounding the representative they finally conceded and said they would take the steps necessary to remove the inquiry from my report. Two years later and it is still on there.

  Response from the owner

  Hi Omri, We are so sorry to hear that you did not have a good experience with us and we understand how this situation could be frustrating. We strive to provide exceptional, friendly service to everyone that walks through our doors, and we apologize for missing the mark here. We would like to hear more about this specific incident so that we can investigate further. Please email us at [email protected], or send us a private message at your earliest convenience. We look forward to hearing from you.

• M

  Michael Dittmer
  5

  I recently had a issue Carmel, Matt and Elizabeth were all extremely helpful. Greatly appreciated from all the wonderful service I received

  Response from the owner

  Thank you for the kind review, Michael! We're happy to hear about your positive experience with our team!

• H

  Hugo A
  5

  Amazing, I tried to financed a car and because Rockland Hyundai messed my life up and finances by selling me a frame damaged car when I tried to get a new loan every bank was offering me a 10% interest rate. This credit union did all the paperwork and approved me with a 3.49% interest rate. All of that without ever stepping a foot in the door. My first time inside the building was just to pickup my check. I will use them every time from now on. Thanks Matthew you were great.

  Response from the owner

  Thanks for taking the time to share your experience! We are so happy that Matthew was able to help during a frustrating time. Palisades CU has spent a lot of time enhancing its technological offerings to make the loan process as easy as ever. We look forward to helping you again in the future!

• T

  Taylor
  1

  The other employees here may be helpful but my experience with Matt was awful. I reached out PFCU to consider refinancing my auto loan. Matt informed me he would work on it for me. He said he would be sending me an email with documentation needed and reach out to me within 2 days with the outcome. I never received email and never heard from him but they did make sure to run my credit because I received an alert a hard hit was added to my report. I called back 5 days later and left Matt a voicemail. Still no response or call back. I called over a week later and still couldn’t get him on the phone. Instead he relayed the message that he couldn’t do anything for me to the employee that answered the phone. Matt is unprofessional and has poor customer service.

  Response from the owner

  We regret that your experience was less than ideal and appreciate you sharing your feedback. A branch manager has reviewed the information and discussed your situation with Matthew directly. When a branch representative takes a loan application, it includes a credit pull and this should have been communicated to you clearly. The lack of follow up that you received is inexcusable and we would welcome another opportunity to earn your business. If you would like to have your application reviewed by another representative, please email [email protected] or send us a private message. Thank you.

• J

  Jose Monteiro
  1

  Horrible service at the Nanuet location. The Manager locked the door on our face at 5:58PM. The branch today Monday March 16, 2020 closed at 6pm. I have never seen such poor customer service from a credit union. Being. Member to a credit union , you should be served with the up most respect. They really need to make some changes here. Tony, the old manager was what made this branch helpful and customer friendly for the members. This new manager / staff shouldn’t be aloud to deal with customers. They should be out back counting tokens for that type of behavior and customer service!!! I will be moving our money and busines dot another credit union. And I will advise my family and friends who bank there to also move there money to a better customer friendly bank.

• A

  Apollo Lir
  1

  If I could give them zero starts, I would. Palisades Federal Credit Union is by far the worst credit union I've ever dealt with. The customer service is horrible. I've given them chance after chance over 7 years and nothing has changed. Their online banking in a joke. The maximum spending limit on debit cards is 1k a day. Maximum withdrawals from ATM's $500 a day. What a joke. They literally choke hold your money and there's really nothing you can do about it. If you just so happen to go to the Nanuet branch, avoid Matthew Maglionico at all cost. He has absolutely no idea what he's doing, and it's beyond me how he even got the job and is managing to keep it. He flat out lied to my face and told me that even though there's a 1k limit to debit transactions a day, I could call the 800 customer service number and they could do a one time exception and open up the limit upwards of $3500 for a three hour window. When I called and requested that option, they practically laughed at me and said absolutely not. Matthew is extremely unprofessional in his appearance, his vocabulary and untimely in every manner. He has no sense of urgency in assisting credit Union clients and is quite frankly very rude. There's absolutely nothing this place can do to keep my business and I will be closing my account as soon as possible and will never look back. Be where of Palisades Federal Credit Union. Mark my words, they don't care about your business. Don't believe me. Attempt to call them. There's no direct line to anyone. You'll get passed from person to person over the phone and then say, "You know what. Please give me the best call back number for you so we can have someone get back with you within 24 hours". This place is truly sad. Good luck if you attempt to open an account there

  Response from the owner

  We apologize for not responding to your review sooner and regret that you had numerous negative experiences with Palisades CU. While we understand that you likely closed your account, we have made several changes over the last 18 months that have attempted to eliminate our perceived shortcomings. We worked out many kinks with our call center process and have spent numerous hours training call center representatives to ensure that a caller quickly receives the information requested and is not transferred to various individuals. Additionally, members now have the ability to download the CardValet app which gives you greater control over your debit card and allows you to set personal spending limits. We are in the process of revamping our online banking platform to add additional functionality and ease of use. Thank you for taking the time to share your feedback and we welcome the opportunity to show you all that we have done to enhance the member experience.

• M

  Michael Lipson
  5

  Been a member for a long time and always have a great experience! Matthew is an amazing banker and I highly recommend going to him. He has helped me with all my financial situations throughout the years.

  Response from the owner

  Hi, Michael! We're so happy to hear about your great experiences with Matthew. Thank you for taking the time to leave us a review, and thank you for being a valued member of Palisades CU!

• S

  Sudarshan M
  1

  Very Poor Online Banking System They have charged me several time for insufficient funds, which was wrong. They use one account number for Checking and Saving. that makes the conflict and charging us for no reason. To resolve any issues you have to spend hours with banking system. They don't respect members, they don't realize the bank survives from our funds. I am closing this back account. Because they don't have a proper system in place. Lack of training staff. Poor Banking Overall!!!!

  Response from the owner

  While it does not excuse our untimely response to your feedback, we have recently taken great strides to ensure reviews are acknowledged in a timely fashion going forward. In the months since you shared your feedback, Palisades CU has been actively exploring new platforms for its online banking system. We welcome a conversation to discuss enhancements you would like to see in our online banking system, to ensure that we have specific member needs in mind as we evaluate alternative platforms. We understand the frustration and confusion that comes from our savings and checking accounts using the same number, which is your member number, although each account has its own unique share number. Your feedback shows that while we have spent much effort to ensure our members understand the structure of their accounts, we still have more work to do. If you would like a review of your account pertaining to the insufficient funds fees that were charged, please contact [email protected] or send us a private message. Thank you.

• V

  Vladimir Theodore
  1

  After my post, which was over a year and a half ago, I just received a message from Palisades Federal Credit Union. They wanted to tell me how so much has changed. A year and a half? Really? This speaks volumes. The unmitigated gal