OneMain Financial NY, Nanuet

OneMain Financial Reviews

• D

  Diane Fuller
  5

  The people that work in the Nanuet office are amazing. They went above and beyond to help me secure a loan. I would recommend them with more than 5 stars. Thank you all for the help.

  Response from the owner

  Hi Diane, Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team at the Nanuet branch made your experience pleasant, and we look forward to seeing you again soon! – LF

• T

  Tanya “Bananamanna” M. Cherry
  1

  I just got off the phone with MIKE! What an unprofessional person and unprofessional place. I took at the loan sometime mid summer. Since then I have made all payments except November. Life happened hubby and I are figuring it all out as it comes. Mike told me that I will be late 30 days if I don't set up the payment, alright I got it. However before he called today he called last week I respecfully ans nicely explained what's going in and I will fix it the best way possible. Today he told asked me why did I take out the loan with the knowledge that I wouldn't be able paying it off. I asked him why on earth would he ever say such a thing. It's rude disrespect and very unprofessional. I need every one aware so many you'll think otherwise before going to them.

  Response from the owner

  Hello Tanya and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

• S

  SULTAN MAHMUD CHOWDHURY
  1

  I don’t know what is this company fake or no they toke my all documents for personal lone. now no body pic my phone. If someone pic when they know my name they say she is busy. If they don’t approve my lone ok tell me we can’t. But why you take my all now say busy.😡

  Response from the owner

  We'd like to learn more to see how we can help. Please send us an email at [email protected] and include your first and last name, Google username, phone number, zip code, and a few additional details about your experience. -AS

• F

  Farah Charles
  2

  It's hard to get a hold of anyone in that Nanuet office even when you leave a voice message or send an email during business hours. I've asked for a payoff balance and I have yet to get a response.

  Response from the owner

  Hi Farah. If you are unable to reach your local branch, please feel free to reach out to Customer Care at 800-742-5465 and we will be happy to assist you. -AS

• C

  Chris Patat
  1

  One Main Financial is a very confusing process. I originally applied for a loan almost two weeks ago online, originally it was supposed to be completed remotely but the branch took over the application, I was then asked to come into the branch which required me to leave work. I then went in and sat there for almost 20 minutes.The branch manager came over and said he had the paperwork ready to sign. the branch manager called over my co applicant and not me THE APPLICANT. He then stated that they need further verification and it would now be done remotely to close out the loan and verification would be a few hours. Fast forward the next day and I was denied. Don’t lie to the customer, and answer your phones don’t just let them ring and go to voicemail. I will never work with One Main again.

  Response from the owner

  Hi Chris, we apologize that OneMain did not meet your expectations. We ask for additional verifications when we need to confirm identity, employment and income, among other factors. We'd be happy to send you a written statement of specific reasons that the request was not fulfilled, just call 855-663-6246 and have the reference number from your decision letter handy. Have a wonderful day. -AS

• j

  jorge serrano
  5

  Great customer service and answered all my questions. They were very friendly and understanding

  Response from the owner

  Hi Jorge! We appreciate your positive feedback about your experience. We take pride in serving our customers, and we hope to see you again soon! -Marissa

• D

  Daniel Hernandez
  5

  I've worked with this branch twice now, and both representatives were attentive, friendly, and knowledgeable. They clearly break down your options and weren't aggressive about the add on services, but instead made firm suggestions. I appreciate the work they do, and recommend this branch to anyone with a struggling credit score. Just be prepared to dig deep on the interest.

• L

  Lisa Deen
  1

  This office In very slow ! They drag their feet with “ certain applications “ after approval. Be professional the money isn’t coming out of your personal pockets! Investigate this office ASAP

  Response from the owner

  Hi Lisa, we're sorry to hear that you've had that experience. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -AS

• J

  John Doe
  1

  This is the worst place to secure a personal loan during a time of need or emergency. Jessica, the so called branch manager is rude, condescending and discriminatory. She does not offer much information in terms of the company's products. She asked my why I needed the loan, and then interrupted and kept saying "yeh, yeh, yeh, OK I need ti know if you need a loan or not." When visiting the branch, she sat on the phone and made me wait for over 45 mins while she answered inbound calls. She is only concerned with lending you money at interest rates above 25%. If you are a minority, avoid Jessica and this company at all costs. She treated me like garbage and got rude when I asked some clarifying questions.

• C

  Crystal Cruz
  5

  They are so nice from the moment you walk into the office. Lidia helped me and she was amazing! Very patience, understanding, and quick! I highly recommend them