Paddio W Bennett St, Springfield

Paddio Reviews

• A

  Adam Godby
  5

  The entire team was friendly, helpful, and quick to respond! Amanda is a true professional and was a joy to work with. She went above and beyond to help me get exactly what I wanted from my refinance!!!

• J

  Jimmy Harstad
  1

  Quick version: 2 weeks to close, loan officer and coordinator became unresponsive. Not answering calls/emails for multiple business days and when done not able to answer questions. Underwriting process was very vague and continuously requested very minute and frankly irrelevant details. We're supposed to close on a friday and loan company moved back close date without notice to myself, sellers, or title company. I had to keep giving them calls that Thursday to get any sort of answer on the no close. They did not keep an efficient schedule nor communicate with any party on this. Would have gone with a different mortgage company had i realized the base incompetence of the organization. Would recommend going with different service as the cracks dont show until late into process.

  Response from the owner

  Hi Jimmy, I'd like to first thank you for providing your feedback. As a company, we are continuously looking for ways to better communicate with our borrowers and ensure they feel good throughout the entire homebuying process. Buying a home is a big deal, and we want to be there for you every step of the way. I'm sorry that you may not have had this experience, but I'm happy to see that you closed on your new home! When it comes to underwriting, this is traditionally a detail-oriented part of the loan process. While providing some pieces of information may seem unnecessary, it is a vital part of the mortgage process. If you have any other feedback you'd like to provide, please reach out to our Client Advocate team at 833-919-1203 or email [email protected]. All the best, Ally, Client Relations

• D

  David Longino
  5

  My experience with Paddio and Gina, my finance officer, was exceptional. Gina and her coordinator Ikram were knowledgeable and incredibly helpful. Most of all they were very pleasant to work with. I felt as if I was working with friends who always had my best interest in mind. They were available when any questions or issues came up, under a fairly short time constraint. AND, I got the lowest interest rate I was able to find from any mortgage company. I cannot recommend Paddio, and Gina, more highly. I have already talked with several friends and business associates about my enthusiastic recommendation for Paddio.

  Response from the owner

  David, thank you so much for your enthusiastic recommendation! Our number one priority here at Paddio is getting our clients and their families into new homes, and we are so incredibly dedicated to the success of this mission! Delivering exceptional results is not only our goal, it's an expectation and a major part of our values here at Paddio, and it brings us so much joy to hear that Gina and her team were able to deliver on these expectations as well as demonstrate to you our passion for our clients first-hand! Thank you for trusting us to be a part of your home-buying journey, David! Your support means the world to us, and without you, none of this would be possible. Welcome to the Paddio family! - Shane W., Support Specialist

• a

  amit jha
  5

  It was a very unique situation for Paddio because my contract was set to close in 21 days instead of the standard 30 days closure cycles. I reached out to Paddio via CreditKarma, and explained my situation to them. The first thing they did was to really perform an internal assessment of whether they will be able to meet the timelines. Once they thought they would be able to, they reached out and provided me with a timeline of different activities and how that aligns with the contract - which was quite good to see and know that they were serious. Not only were they able to provide me with a good interest rate and beat the competition, they were extremely transparent and over-communicating throughout the process - which I personally do value a lot. I really had a good time working with them. The entire process was online - which was also an added bonus. In the end, they were also able to provide with some additional lender credits which was icing on the cake. Special shout-out to Christopher Compton with whom I had all interactions. Thanks to Andy Heffner and Aaron Smith who were doing all the heavy lifting in the background.

• W

  Winnie Castaldi
  5

  Zach and Melanie were the absolute best to deal with. They made the whole process that much easier. The best part is that both were super easy to get in touch with and never not had the answer. Also, the best rates around.They're not kidding when they say no "other costs. I've already recommended them to a relative!!

• R

  Robert Mathews
  5

  They made purchasing our home a breeze even with little glitches and being on vacation they followed through with everything as they said they would do and everything went very smooth

• R

  Raymond Garcia
  5

  I have bought 3 homes over the last 20 years and this was the first time using an online based mortgage company. The online document signing process was simple and fast. I highly recommend Paddio!!

• J

  Jackeline Miranda
  5

  I just wanted to say these people at Veterans United (Paddio) are awesome! Starting with Gina the Loan officer. Super nice people, friendly, helpful. Very professional and the same goes for everyone who contacts me from that office. I’m currently under contract for the construction of a new home, all this is all new to me and frankly overwhelming. I tried every other mortgage lender out there and they all turn me down for one reason or another. Gina was the first to say I’m here to help you and she has. I’m so very grateful to her and the rest of the team working with me to get the home of my dreams. I’m a single mom working two jobs to get this for my child’s future. Even loading my paperwork to their system is very easy and I can see if it was received or not almost immediately this feature is very much appreciated for a person that doesn’t have so much time on their hands to be double guessing if it got there or not. All I can say is I’m very great full. Thank you for everything!!

  Response from the owner

  No, thank you Jackeline; without your support, none of this could be possible! Gina is truly a master at what she does and is such a great asset to us here at Paddio, so it comes as no surprise that you were able to build such a great repertoire with one another! We understand that buying a home can seem overwhelming, which is why we always want to be there for you no matter the question or the time. Although we may face obstacles along the way during the loan process, we will stop at nothing to provide the best possible experience imaginable for you during your time with us. It has been such an honor assisting you, and we would like to take this time to thank you for allowing us the opportunity to make your dreams possible. We are delighted to hear that you found a home that you can be proud of and wish you nothing but continued success! Welcome to the Paddio family, Jackeline! - Shane W., Support Specialist

• p

  plumpkinn
  5

  Paddio makes the loan process easy. You know what is happening with your loans and get your questions answered without delays. Smooth transaction…what more can you ask for?

• S

  Stephanie Anhari
  5

  Our experience working with paddio took the headache out of buying a home. They provided us with an amazing team that walked us through the entire process step by step. They gave us an awesome realitor that put the work in to get us the home we wanted at an amazing price. Definitely recommend. Thank you paddio!!