Pacific Premier Bank S Broadway, Santa Maria

Pacific Premier Bank Reviews

• G

  Good Luck
  5

  My husband has been considering switching everything from this bank to his other bank. Today we went through the drive thru and had such a great experience. Frankie is AWESOME! Her customer service is impeccable. My husband said as we were driving away, "I think I'm gonna keep this bank just because of her". Wish everyone out there had customer service like Frankie!

  Response from the owner

  These are the experiences we strive for at Pacific Premier Bank! We look forward to assisting you again with your banking needs. Sincerely, Pacific Premier Bank – Santa Maria

• J

  James Vongsaroj
  5

  Pacific Premier Bank in Santa Maria has the best and most professional team of all banks! The location is very convenient and the interior decorations are wonderful. Thank you Jill and Alyssa for the outstanding provided services regarding my situations. I'm grateful to be part of an incredible bank, filled with phenomenal staff!

  Response from the owner

  Dear James, What a wonderful compliment. We appreciate you taking the time to share your opinion and we look forward to our next banking interaction with you. Sincerely, Pacific Premier Bank - Santa Maria

• M

  Michaela L.
  5

  Pacific Premier is by far the best. I banked at another local bank before I made the switch and the other does not compare. Every time I go in I’m greeted with a smile and they know me by name. The three people that come to mind when I think about their amazing customer service are Asdrubal, Diane and Melissa. From opening my account to helping me figure out the online banking app they have always been happy to help!

  Response from the owner

  We are happy to hear that our banking assistance cannot be beat. Thank you for choosing to trust us with your needs. We look forward to continuing to assist you. Sincerely, Pacific Premier Bank - Santa Maria

• S

  Sherri Earl
  1

  Have been a customer for over 20 years. Has always been the best until today. One acct I deposit around $8000.00 worth of checks that I receive for room rentals. Today I deposit 2 money orders and was told they can't accept because instead of my name it had my last name and the word properties after it. I have been depositing checks made out in that manor for a very long time and just like that it becomes a problem. I was told I have to open another account and of course pay a monthly fee. Then to make me feel even less important the teller who questioned it in the first place asks me to move my car out of the drive through line so she can help the next customer. I was just waiting a few minutes for another bank employee to return with an answer to a question I had. As soon as I change my automatic debits I am done with this bank. But then I guess that substandard service is expected from a bank that has changed from Santa Lucia bank to Mission Community bank to Heritage Oaks bank to Pacific Premier bank.

  Response from the owner

  Sherri, We would appreciate the opportunity to discuss this with you further. Our team asks that you contact Barbara with our Client Services team at 833.964.1228. Respectfully, Pacific Premier Bank - Santa Maria

• G

  Gerald Pimentel
  5

  Great customer service! The team is beyond friendly and helpful, as soon you walk in you are greeted. Definitely your Central Coast home feeling. Great Halloween decorations to!

  Response from the owner

  Dear Gerald, Our team is thankful for the gracious remarks you have shared. We look forward to continuing to support your business and personal banking needs in the future. Sincerely, Pacific Premier Bank - Santa Maria

• A

  Allyson Leckie
  5

  Banking with Pacific Premier is a great experience. The customer service is top-notch, and Jill Stivers’s attention to customer needs is unparalleled. Highly recommend!

  Response from the owner

  Dear Allyson, We are proud to hear that our Bank meets your every need. Thank you for the compliments and recommendation. Sincerely, Pacific Premier Bank - Santa Maria

• J

  Jesse Lipscomb
  5

  Branch Manager Valerie Moya Boice is wonderful. She recently helped me with a CD rollover, and was really a pleasure to do business with - responsive, capable, and very helpful.

  Response from the owner

  Dear Jesse, Thank you for counting on us to fulfill your banking needs. It is always a pleasure to assist you. Sincerely, Pacific Premier Bank - Santa Maria

• J

  Jason James
  5

  The staff is absolutely amazing, very friendly and helpful with all my needs. They make sure to greet you as soon as you walk in. It’s a very good feeling to know you are being recognized.

  Response from the owner

  Dear Jason, We make it a priority to provide excellent service. Please know, we are always here to lend you a hand with your banking needs. Sincerely, Pacific Premier Bank - Santa Maria

• J

  Jorge Soto
  5

  from the moment I walk through the door I feel like family with the staff who attend me because they are very friendly at all times!😀

  Response from the owner

  Dear Jorge, We appreciate the gracious feedback you have shared about our team. Please know, we are always available to assist with your banking needs. Sincerely, Pacific Premier Bank - Santa Maria

• M

  Missy Gonzalez
  5

  Great staff and very friendly. Customer service is amazing. They don’t make you wait around they serve you right away.

  Response from the owner

  Dear Missy, Our banking team works diligently to ensure you receive excellent service. Your support is appreciated, and we look forward to serving you next time. Sincerely, Pacific Premier Bank - Santa Maria