P1FCU W Pullman Rd, Moscow

P1FCU Reviews

• J

  Josh Salmon
  5

  I’m actually a huge fan. I went to Chase to make a cash advance, and they had a limit on what they could do, which was fine, but I needed a lot of cash in a short amount of time. (No need to ask why) These guys got me covered, and were super helpful for a USAA member without a local branch.

  Response from the owner

  Hi Josh, thank you for taking the time to share your experience with others! We love being able to assist everyone in the communities we serve. Thanks for visiting our Moscow branch!

• k

  ktm5309
  5

  I use this branch multiple times a week and every time I go in there they are always super friendly and they make banking easy and not stressful. It’s a great environment and i appreciate all the help they have given me.

  Response from the owner

  Hi ktm5309, thank you for taking the time to share your experiences with others! We'll be sure to pass along the great feedback to our Moscow staff. We love the privilege of serving our amazing members like you every day. Thank you!

• D

  Dawn Heath
  1

  Absolutely no notice that the Moscow branch would be closed today for repaving the parking lot. Website even says they are open today until 3pm. Needed to get coins. Since I only bank with them, I can't go to another financial institution in town to get a roll of quarters.

  Response from the owner

  Hi Dawn, we understand how frustrated you must have been finding out that the branch was closed. We will work to find additional notification methods for our Holiday closures beyond our in-branch signs. We appreciate you bringing this concern to our attention. Thank you for choosing us as your financial partner!

• J

  Jon Brouwer
  3

  Good bank but impossible to get an employee on the phone. Also tried to update my email and phone number. Called also and yet, I am still asked for confirmation on an old phone number. They still haven't fixed it. Unable to look at any account info

  Response from the owner

  Hi Jon, we understand how frustrating it can be when things aren't working the way they should. We will have one of our digital services representatives contact you to get this fixed right away. Thank you for taking the time to provide your feedback, we are listening, and we value your membership! Please get in touch with us by emailing [email protected] with any other thoughts you'd like to share.

• A

  Allison
  5

  I’ve been a member of P1FCU for almost 5 years and have had nothing but great experiences! Each time I go into the branch I’m always greeted with friendly and helpful staff members who are willing to go the extra mile. When I had over $2,000 of fraudulent charges on my account, the staff were not only empathetic of my situation, but also took me through the process of getting my money back. It was only a matter of hours before the money was returned to my checking account. If you are looking to become a member of a credit union, I highly recommend P1FCU!

  Response from the owner

  Hi Allison, thank you for your 5-star review and your kind words! We appreciate you taking the time to share your experience with P1FCU. We are grateful for all of our members!

• E

  Ernie Lancaster
  5

  I am an out of state member of PIFCU > joining over 10 years ago to finance a used car for my son that was attending the University of Idaho. I have continued to finance autos and obtain personal loans as needed from PIFCU because of their excellent customer service, great loan rates and lightning fast approval and processing of my loan requests via telephone and computer. In my humble opinion, they are simply the best in the Northwest and I will continue to do business with them.

  Response from the owner

  Hi Ernie, thank you so much for taking the time to share your experiences with P1FCU and spreading the credit union difference. We appreciate you and thank you for letting us continue to serve you!

• S

  SJ S
  5

  I’ve been using P1FCU for 9 years since Chase started charging me hidden fees. P1FCU has been great, love the staff, love the new building, they have run there behinds off getting people through the lines during the COVID mess. Never had a hidden fee pop up yet.

  Response from the owner

  Hi SJ S, thank you for taking the time to share your love of P1FCU! We appreciate you and are so grateful we get to serve our amazing members, like you, every day!

• S

  Shuai Li
  4

  I have been with them for 6 years. They are better than big banks I had before, such as BoA, US bank and wells fargo. Though customer service could use some improvement but still better than average banks trying to sell you service every time you walk in.

• K

  Kala Pixley
  1

  They lost over $350 from my account on a transaction I didn't make! They said they got my account mixed with someone else's. Incredibly difficult and rude about correcting their mistake! Then not even 48 hours later they lost the money for my electric bill! Different people handled that but they were just as difficult and rude.

• P

  Paula Armstrong
  1

  I moved over 2,000 miles to accept a position with P1FCU. I was written up my first week at being at my home branch for looking at my phone while it sat in my purse. At the time I was called into the office for said write up I was told it was my 3rd transgression. I was NEVER even told about my first or second time that I evidently had violated the "no tolerance" cell phone rule. I was never even told there was a no tolerance cell phone rule. At the end of my 30 days I was let go for a clerical error on a transaction. I tried to get more detailed information to know the extent of my error but no one really informs you of anything. Bottom line, if you are okay with being micromanaged and let go for sins you didn't even know you made this is the place for you. Basically, if the manager had liked me I would still have a job. I was done a favor by being let go.