Overland Bond & Investment Corporation W Fullerton Ave, Chicago

Overland Bond & Investment Corporation Reviews

• F

  Fern Rayon
  1

  My six year loan was paid off in 2016. During that time I was late once only which was reported it to the credit bureau. I called today asking to have it removed simply as a courtesy. I spoke with Aurora who would barely let me talk, flatly refused to accommodate me or give me a concrete reason for being non-cooperative. She was icy, bitter and not customer service friendly at all.

• M

  Melody Ware
  1

  This is an horrible company. PLEASE STAY AWAY. If you are late by less than an full 24 hours, they will shut your car off, and if its an Friday that your payment is due, they will not shut you back on until Monday after 9 am. Customer service is HORRIBLE and rude. I set up for automatic payments and they take out double. I asked for monthly payments, they say NO Sorry. and hang up. PLEASE LOOK ELSEWHERE. Cant wait to get another loan from another company

• B

  Brandon Jones
  1

  This has to be the worst establishment of a business ever. I was forced to resign a new contract because of a mistake on their behalf. Stated I wouldn't sign anything new and my car was deactivated, forcing me to sign. Car payments was ACH and sometimes pulled earlier than what was scheduled. Found out my vehicle was in damaged in a flood from a different state where they bought it from an auto auction. Asked for the carfax and they were standing around like dumb deers in headlights. The car was $10K and after financing it was $25,847. I was under the impression that this was a great place but it's a big scam.

• Y

  YaTierra Henry
  1

  just wanted to say as a customer that and has always been current on care notes, I still have issues with these people. They are very rude and lack customer service! I hate having to call to even make a payment over the phone because they answer the phone so unpleasantly! It’s never a good day at overland bond. These people get out of bed with attitudes.

  Response from the owner

  We're sorry to hear we didn't live up to your expectations. Please call back and ask to speak to a supervisor.

• E

  Erasmo Valentin
  2

  Extremely bad customer service. Especially through this pandemic horrible just horrible and definitely not understanding with the customers. Even through tough times and thats just not right , then requesting for checkstubs to see that you are not working that is just insane and other utility bill companies dont even ask for that so why would you provide it to them? Insane

  Response from the owner

  We're sorry to hear you've had a bad experience with our company. We help customers that truly need the assistance and the only way to prove that up would be to provide proof of your hardship which in your case would be to prove up your income shortage. Please call back and request to speak to a manager for clarification our policy for hardship assistance. If you still require assistance, please provide the requested documents so we can further assist you. -Management

• M

  Mike Smith
  2

  Please look deeper in your options before them. I’ve been with them for over a year paid every bill on time covid19 hit and I wasn’t able to pay my bill on time 1 time cut my car off immediately asked for at least a week for I can get some money then they said” that’s not are fault “ definitely not a financial friendly choice

  Response from the owner

  Thank you for your feedback. Our customer service department has been trained very well with understanding the effects of the pandemic, job loss, reduction in income, etc.. If customers are going through tough times, we ask to provide documentation of their hardship so we can better assist. Please call back and ask to speak to a supervisor at 773-772-2500

• d

  david hunter
  1

  This financial company most definitely is the worst company to ever do business with!! They are money hungry, and if you are 1 day late with your payment they shut down your car with a satellite switch from their office! Do yourself a favor and take your business, somewhere else but here! Trust me I’m speaking from experience!!!!! I’m still with this horrible company today after 4 years and all I can say, is please go elsewhere and not this place!

  Response from the owner

  We're sorry to hear we didn't live up to your expectations. Please call back and ask to speak to a supervisor.

• L

  Latoya E
  1

  Not only are they rude and disrespectful they are ratchet and they break the law. Their human resources department/girl doesn't withhold child support payments as they are required by law to do and they give child support the run around when they try to verify employment. I hope the whole company is shut down and put out of business when I report them to the state for failing to comply with a judge's with holding order. The are unprofessional in business with customers and the law

  Response from the owner

  We're sorry to hear we didn't live up to your expectations. Please call back and ask to speak to a supervisor.

• N

  Nicole Morrison
  1

  The worst absolutely the worst pls don't waste your time and money to come down to car credit center because they work with OVERLAND BOND and they are the worst of worst for a FINANCE COMPANIES. I went to another dealership trying to purchase another car and everyone I go 2 the first question is who finances your car I say Overland Bond the salesman say the same thing they are the worst you could have brought a car from I have a 2013 Kia and all it's worth is 5000 dollars so if I was too buy another car I will be collecting the rest of the debt which is about 6000 more than it worth pls let me give u your car back an move on y'all are some crooks if anybody want to start a I-TEAM investigation call channel 7 everybody needs too know about them if we all band together we can put them on the news because they are hiding something an don't wanted the customer to find out I have made my call to Chuck Goodie from ABC's 7 you should do same.

  Response from the owner

  We're sorry to hear we didn't live up to your expectations. Please call back and ask to speak to a supervisor.

• T

  T Wilson
  4

  This place is one of the few places that will approve ANYBODY!! The rudeness comes with the territory 😂😂 you can't make everyone happy!! Just pay your note and make sure u have up to date insurance and you'll be ok!! 🤷🏽‍♀️

  Response from the owner

  Thank you for the awesome review. We're so grateful to have met your expectations! I will share your review with the staff; they'll be thrilled!