ORNL Federal Credit Union Highway, Lenoir City

ORNL Federal Credit Union Reviews

• D

  Derick Parker
  1

  This adventure started out at a different branch in Loudon ,which was very helpful and in fact contacted the Lenoir city branch. The reason being my account had been compromised and I just wanted to get it closed and open up a new one to protect me. The loudon branch had contacted Lenior city asking them if they could help, in which the replied they could help. I drove out there wasting my gas and time. The Lenior city branch was busy but when I had asked for help and told them the particulars of my situation and who I was, they then told me that couldn't close it today because I had one 4 dollar transaction on my account that was pending before they could cancel it. This process would be ready on the 17th and to come back then. Keep in mind the teller walked back and talked to the office staff. I never was spoken to by anyone other than the teller. It was a horrible experience and my time and money were wasted. I wont be going back to this branch in the future.

  Response from the owner

  Hey Derick, we apologize for this inconvenience and that the transaction wasn't caught earlier to prevent the lengthy drive to the branch. We would like to learn more about your visit and ensure an improved experience next time. Please email us at [email protected] at your earliest convenience. Thank you!

• D

  Dan Spaulding
  1

  What an experience. We had over 30k in our savings but was given a hassle to pull 2k from our accounts. Manager stated its ORNl policy for transactions over 1k. Guess we don’t need to keep our money here. Withdrew all of it and went to another bank to handle our accounts

  Response from the owner

  Hey Dan, we hate to see you go! If there is anything we can do, please feel free to email us at [email protected]. Thank you!

• M

  Missi Brown
  5

  A wonderful banking experience, employees are amazing, and I love the online banking, plus deposits at the drive thru ATM. I recommend the to everyone!

  Response from the owner

  Thank you so much, Missi! We are very appreciative of your 5-star rating and are so happy to hear that our employees have provided you with such great member service.

• D

  Deborah Sellers
  2

  Three days and multiple calls just to change a checking account Address. Still unable. The people are nice but simply can not get the job done. Maybe time to change banks!!!

  Response from the owner

  Hey Deborah, we apologize for the inconvenience. Please send us an email with your contact information to [email protected] and I'll have one of our employees contact you immediately to assist. Thank you!

• J

  Justin G
  1

  This is the worse bank I’ve ever had. $15 bucks for a new card. They failed to mention if you call visa you get a new card way better quality for free. Anytime I cash a check there is a hold. The people are rude here. Not to mention the 2 week hold they put when use your card to pay a bill. This bank does not even deserve a one star

  Response from the owner

  Hey Justin, we are sad to hear this and do not wish for your experience to be less than amazing at our credit union. If you wouldn't mind to send us an email at [email protected] with your contact info, we'd be happy to discuss further, and ensure you the best service during your future visits at this branch location. Thank you!

• N

  Newman Brandon
  1

  Charging $15 to pay on a loan if you do it in person with a card . I got away from a standard bank for reasons like this . I will be trying my best to get my loan transferred to another institution. You got my business at first and I was happy to keep it with you until you got greedy .

  Response from the owner

  Hey there, we hate to hear this! We have the option to pay on loans from other financial institutions or from your ORNL FCU account easily and fee-free on our website. Visit https://www.ornlfcu.com/pay. If you need assistance, please feel free to give us a call or email us at [email protected].

• B

  Brady Arden
  2

  Having a hard time giving ORNL a positive review at this point. There just seems to be a lack of convenience on just about every level. When you call in, the line is constantly disconnected after waiting at least 10 minutes, the mobile app never saves my login information or fingerprint scan and I constantly have to reset it, and they cannot seem to take payments over the phone like any other normal bank. The list goes on, and it seems like their only recommendation is to come in to the branch itself. They need to focus more on their customer experience! Everyone I have come in contact with has been very polite and a pleasure to deal with but that doesn’t replace the lack of convenience. I thought I was doing a good thing by spreading out my money with another bank, but I have never had this problem with TVA.. starting to have second thoughts on continuing business with them until something proactive is done.

  Response from the owner

  Good afternoon Brady, sorry to hear of this experience. We always strive to give our members the best service possible! We thank you for your feedback. If you wouldn't mind, could you email us at [email protected] and leave us your contact info? I'd like to have someone get in touch with you to help you further. Thanks!

• M

  Mary Henning
  1

  Don’t bank here. Wanted a roll of quarters and they couldn’t help me because I didn’t have an account

• S

  Sydney Williams
  1

  Since this location is under construction, I had to get out of my car to use the ATM. It was about 10 minutes after close, but there was a woman standing in front of the door, so I asked her if I could come in and cash my check, she said no, so I continued on my way to the ATM. So as I am standing in line, I see her let another customer in, and I asked her why he was able to go in but not me. A simple, “Sorry, he’s been here since before we closed” would have sufficed, but this incredibly rude woman instead decided to scream at me and say “Mam! he’s been here for over an hour!”, and then closed the door. With horrible customer service like that, I don’t think this location even deserves a one star rating.

  Response from the owner

  Oh my goodness Sydney! We are very sorry to hear this. Member service is our priority and we hate to hear that you experienced less than. If you are able to message us with your contact information I’d love to have our management team reach out! Thank you!

• J

  Jeffrey Schneider
  1

  They're the most unhelpful people I've ever dealt with just because I have a paper check and work for a living and where people overalls she decides how much money she'll give me out of my check per day

  Response from the owner

  Hey Jeffrey, we hate to hear that you had a poor experience. Please feel free to send us an email with your contact info to [email protected] and our management staff would be happy to assist. Thank you!