ORNL Federal Credit Union E Magnolia Ave, Knoxville

ORNL Federal Credit Union Reviews

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  Kelsi Armstrong
  1

  Horrible customer service all the way around. Purchased a vehicle and obtained the loan through ORNL. Attempted to use the banking app, and have since been locked out of my entire account for 2 months. After attempting to contact the customer care line during different times of day/evening/mornings, I've been on hold for at LEAST 30 minutes each time without ever speaking to a representative. The autmoatic hold voice says that my call is important to them, but clearly it is not. Horrible system ran so poorly, I have intention on finding another bank to transfer my loan to.

  Response from the owner

  Hey Kelsi, we are so incredibly sorry that you haven’t been able to get connected with an employee. Please feel free to send your contact information to [email protected] and I will ensure you are contacted by our digital banking team to help access your account. Thank you!

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  Kelly Hyatt
  5

  We had a great experience with Mattie at the Fountain City location! We had to get our new debit card and it was the end of the day, but she was a Rockstar! She was all smiles and very gracious!

  Response from the owner

  That's wonderful to hear, Kelly! Thank you so much for the 5-star review!

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  sk8rtim
  1

  I'm not sure what makes this location so special as you not allow people in at will. However you have a security guard that refuse to make any customer aware of the " special" rules here. Why is he even here it looks and feels like he like to intimidate and confuse people. Grateful I have other options..last trip to this location if at all possible.

  Response from the owner

  Hey there, we hate that you felt this way during your most recent visit to the East Knoxville Branch. We would like to learn more and prevent this from happening in the future. Please email us with your contact info to [email protected]. Thank you!

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  omar idrissi
  1

  Lady said on the phone “you can come to the branch and ask” and hung up knowing I was out of state. The question I asked was will this check bounce? I waited 35 minutes attempting to speak to someone and she hung up in under 30 seconds.

  Response from the owner

  Hey there Omar, we hate to hear that you had this experience with one of our employees. We would like to hear more about who you spoke with and when the call took place so we can ensure it never happens again. Please email us your contact information to [email protected] at your convenience. Thank you!

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  Cory McCroskey
  1

  Don't ever go in and try to get services done at this branch.not really sure what good having a notary is when he is not able to notarize document. i have been a customer for many years and have never asked for any other services, then the one time i am in a time crunch and even chat online and ask before hand if the branch has a notary, I passed off. Very back customer service

  Response from the owner

  Hey there Cory! We are sorry you have had this experience with us! If you wouldn't mind telling us more about it, we'd love the chance to rectify this situation and ensure better member service during your future visits!

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  DoriOri
  5

  They’ve been outstanding for my son and I. Very friendly, polite, and always helpful. All positive experiences for me! Thanks ORNLFCU!

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  Christion Frye
  5

  This branch of ORNLFCU is the reason I first chose to go with ORNLFCU. They are supremely helpful, nice, and friendly. They always smile when you walk in. There is hardly ever a wait, and if there is, it is never longer than 20 seconds. When I had a problem with not understanding exactly how their procedures worked, the bank manager explained it to me, and then refunded some money that I had lost due to ISF charges. All in all I am so happy with ORNLFCU and the Magnolia branch , I will not do my business anywhere else. I have finally found the bank for me.. GREATJOB!!!!!!!!!!

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  Kevin Hurst
  1

  Why does your wait time say 5 minutes but I've been on hold for 20 minutes and no one has answered the phone. I don't think it's that busy.

  Response from the owner

  Hey Kevin, we apologize for the wait times. If you wouldn't mind sending your contact information to [email protected], I can have one of our employees get in touch with you asap! Thank you!

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  Bobby Rogers
  4

  Everyone from the security guard to the tellers are so nice! I also like the technological advances they've made with the virtual teller machines, and those live agents are very professional as well...!

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  Calvin Rader
  1

  ORNL is a terrible bank, I recommend everyone change banks immediately. The first of the year I'm out. Thanks ORNL for 6 years waisted. Where is the 0 star for this bank. Take my advice GET GONE!!!!

  Response from the owner

  Good afternoon Calvin, would you mind sending us some information about your experience to [email protected]? We would hate to see you go! We would like the chance to resolve the issues you are facing! Thank you!