OnPoint Community Credit Union Sw Capitol Hwy, Portland

OnPoint Community Credit Union Reviews

• M

  Michael Wagner
  1

  Beware of hidden fees and unfulfilled promises. I opened a checking and savings account. I found an overdraft fee while still having money in both accounts. Personally I don't think getting charged for having a company use my money is a good business practice. Thankfully I never got the checks I was expecting to obtain. The process of closing my accounts took much longer than I expected. Thankfully to my surprise I was left a note on my car by Warden investment company (saying that I would be towed next time my car was in the parking lot). I was told that the OnPoint parking lot was for people conducting business in the Hillsdale business district. It was a wonderful reminder that I should bank where my business will be appreciated.

  Response from the owner

  Michael, Thanks for sharing your concerns. Please know that you can always find a full list of any account fees on our website here: https://www.onpointcu.com/rates-rewards/personal/#fees If you would like to discuss your accounts in greater detail, please give us a call at 503.228.7077 or 800.527.3932. Please let us know if you have any additional questions. Best, -OnPoint

• R

  Ryan G
  1

  The people are good but mobile check deposits should be instant. Not 1-2 business days. Instant.

  Response from the owner

  Ryan, Thanks for the feedback, and we apologize for the inconvenience. Best, -OnPoint

• K

  K. Ching
  4

  Opened up business account in about 35 minutes. Fast, friendly service from great staff.

  Response from the owner

  Kip, Thanks for choosing OnPoint for your business. Please let us know if we can help you with anything else! Best, -OnPoint

• C

  Colin Nehring
  5

  By far the best banking establishment I've ever used. They are extremely helpful and kind.

  Response from the owner

  Colin, Thanks for sharing! We appreciate your membership. Best, -OnPoint

• P

  Pazetive Redwood
  5

  I've been with Onpoint since for 15 years, back when they were Portland Teachers Credit Union. I am extremely pleased with their services. Everyone I've encountered at the different locations have been very helpful. I fell into a scam and ended up 3K in the red some years ago. They worked with me graciously and with compassion until I was back in the black. <3 They have my loyalty and business, they always will. My suggestion, go and be part of the Community of the Credit Union that is Onpoint :).

  Response from the owner

  Thanks for taking the time to leave your detailed and heartfelt review. Please let us know if we can help you with anything else. Best, -OnPoint

• Z

  Zoe Arkoudaki
  5

  This is the best credit union and Sellwood branch bank manager Tara Cunningham is the best manager I've ever had the pleasure of dealing with! If you're on the fence about getting an account, DON'T go with the "too big to fail" crooks, CHOOSE ONPOINT!!!! I am a native Portlander, and I approve this message!

  Response from the owner

  Zoe, Thanks for your kind words! We look forward to seeing you again soon. Best, -OnPoint

• J

  Joy Pure
  1

  I used to love this bank. They were so nice way back when. Fast forward to 2016. It's like pulling teeth to take my own money out. The call in people are a roll of the dice. The last one I got was so condescending and rude. Considering how loyal I have been and how much money they have made off me, I am looking for a new bank now. Please note, my review is of the bank as a whole not this specific branch.

• J

  Jasmine Orbit
  1

  Even if you are a member you can't get change for your money unless they approve of what you are using it for? Been told many things, they are not consistent. I've had multiple problems. I'm looking for a new bank after being with Onpoint well over ten years! UPDATE. No, I do not collect coins. Only need them occasionally. Did I some how make it sound like I need change for anything other than using it for what it was made for? It was 100 dollars.

  Response from the owner

  Jasmine, Thanks for sharing your concerns. If possible, please send us a DM with your contact information and any additional details that you can provide about your experience. We do ask for a reason with large quantity or frequent coin requests as some members request coins to participate in coin hunting and subsequently redeposit the coins in a short period of time after sifting through the coins. Coins withdrawn for this purpose may incur a small fee. We hope to hear from you soon. Sincerely, -OnPoint

• s

  sarah cowgill
  5

  Been with onpoint since I first had a bank account, I have never been unsatisfied. They have always been nice and very helpful. I had been dealing with a horrible company and Marissa hung on and helped me finally get a resolution. Thank you!

  Response from the owner

  Sarah, Thanks for your membership and the 5-star review! We're happy to hear that we were able to help resolve this issue. Best, -OnPoint

• R

  Rob Melton
  5

  Friendly knowledgeable staff and professional advisers assist members with an extensive selection of financial products and services. Your money is federally insured and invested into the local economy. Established originally as Portland Teachers Credit Union, OnPoint continues to provide scholarships to students and support to Schoolhouse Supplies, among others. Branches located throughout the state, and you can use credit union ATMs anywhere you travel. Money deposited and available same day.

  Response from the owner

  Rob, Thanks for the great review! Our ability to make a strong impact in our community is due to the dedication and loyalty of members like yourself. Thank you for your ongoing membership! -OnPoint Community Credit Union