Unitus Community Credit Union Sw Capitol Hwy, Portland

Unitus Community Credit Union Reviews

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  Linette Moncayo
  5

  I wasn’t sure about going to Unitus Community Credit Union, but so glad I did. I was very impressed with Omar C my loan processor -they did my auto loan and besides them making this process super easy they provided friendly excellent service!! I would give more ⭐️ If I could!

  Response from the owner

  Linette, thanks for taking time out of your day to review us! We'll definitely share this awesome feedback with Omar and the team. We look forward to serving you again soon! Have a wonderful day. - Laine C.

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  Mary Hill
  5

  Always great place to bank. Been a member over 30 years. Convenient location to walk in. Friendly customer service.

  Response from the owner

  Hi Mary, we appreciate the positive feedback! We thank you for being a loyal Unitus member through the years and look forward to welcoming you back again and again. Wishing you a wonderful start to your week! Take care. - Laine C.

• E

  Emma Anderson
  5

  Everytime I need to go in, they are prompt and so helpful! I was having problems with my online account and they were quick to help but took their time to show me and make sure I understood what i needed to do moving forward!

  Response from the owner

  Yay! This is exactly what we love to hear, Emma! Thanks so much for sharing your 5-STAR member experience with us. We'll be sure to send your praises along to our Multnomah Village branch team; they'll be thrilled to see this feedback. Looking forward to welcoming you back in the branch again and again. We appreciate you! Take care, Laine C.

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  Colleen Horntvedt
  5

  I had the best experience working with Unitus in order to get an Auto loan! I had been wary of financing a car because I wasn't sure what rates I could get, and in general is seemed like an overwhelming ordeal, but Omar at Unitus made it simple. Omar was so kind, gave me all the information I needed, and also set me up with the best APR I could've imagined. I didn't know about Unitus before, and I will definitely be using them to handle my finances in the future.

  Response from the owner

  Colleen, we’re so happy to hear you had a stellar experience. Omar truly is the best at what he does! Thanks so much for trusting in us and choosing Unitus. We look forward to welcoming you back anytime. Have a wonderful day! - Laine C.

• S

  Sheryl Agsalda
  5

  My loan processor Omar C was incredible!! He really went over and beyond to help me get this loan that I needed. I'm so grateful for everything he did. Also Gavin at the Multnomah Village location was great. He has great customer service and really nice. Thank you both!!

  Response from the owner

  Hi, Sheryl! Thank you for the love! We are so thrilled Omar and Gavin went above and beyond to provide you with the 5-STAR member experience you deserve. We'll be sure to pass your praises along to them! Thank you! - Laine C.

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  makyia chan
  5

  Today is a nice conversation. Even though the translator was not friendly. But this didn’t affect Jeff Scott professionalism and friendliness.He is a patient man. I appreciate it. Thank you for your helping. If my friend need some loan. I will recommend them this credit union and Jeff Scott.

  Response from the owner

  Hi, Makyia! Thank you so much for your kind words. We'll be sure to pass your praises along to Jeff. Thank you! -Sam W

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  Melissa Webb
  2

  I had really high hopes that we were going to walk in and open accounts in our neighborhood bank with friendly faces and kind employees. Alas, first impressions were far from positive. We arrived and were immediately told we didn't have all the documents we needed (no apologies that their website was wrong) and when we came back a little while later with all the documents, we were told that they stop customer service related to new accounts at 5:30 (it was 5:35pm). I left feeling embarrassed and annoyed. We are credit union members for the last 30 years and I definitely expected a much more personable experience. I think we will stick with First Tech CU even though the branches aren't in our neighborhood. I get the feeling Unitus doesn't want our business.

  Response from the owner

  Hi Melissa - I'm so sorry to hear you had a negative experience trying to open your account. I spoke with our Branch Manager, Matt, and we'd love the opportunity to sit down and talk with you and turn this around. I understand this was not the experience you were hoping for but I can assure you we will make this right if given the chance. If you'd like to select a time that works best for you to discuss your needs, please send us a direct message via Google and let us know of your availability. With appreciation, Marissa F.

• R

  Richelle Jones
  4

  I have been a member of Unitus Community Credit for years, way back when it was Oregon Telco. The Multnomah Branch is so handy for me, closer to home. All the staff are wonderful but I want to specifically compliment Jeff. Jeff use to work in the Beaverton Branch where I banked before Multnomah opened. He is always wearing a smile on his face, and has even greeted me by name (which never happens anywhere I do business). He is was extremely compassionate and new how to handle a delicate time with me when I was needed help making changes on my accounts. Jeff is knowledgeable about all the banking needs. I see him assist new employees when they need help in a respectful and kind manner. Unitus is lucky to have an employee like Jeff. I am only rating 4 stars because it is a small branch and does not have safe deposit boxes so I still have to go out to the Beaverton Branch for this service.

  Response from the owner

  Hi Richelle - thank you so much for sharing your experience working with Jeff at our Multnomah Village branch! It's our pleasure to walk with you on your financial journey and provide assistance with compassion and kindness. We truly appreciate your membership and look forward to welcoming you next time! - Marissa F.

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  Gary Sommer
  5

  I have been a happy member for many years. Working with Matthew Bauman and the Multnomah Branch has been a wonderful experience. They have gone the mile for me and my business every time. Thank you Matthew!!

  Response from the owner

  Thanks so much for your kind words, Gary! We're excited to share your comments with Matthew and the Multnomah Village team. We look forward to seeing you again next time! Take care, Marissa F.

• D

  Dave Coon
  5

  I have been a member for many years and will remain a very satisfied customer. The personnel are always ready to assist their customers fulfill there needs promptly and accurately with a smile while appreciating each customer. My personal thanks to Jeff Scott for his assistance in handling my concerns

  Response from the owner

  Thanks so much for sharing your member experience, Dave! We look forward to welcoming you back in our Multnomah Village branch again soon. Have a great day! - Marissa F.