OnPath Federal Credit Union Lapalco Blvd, Harvey

OnPath Federal Credit Union Reviews

• M

  Mona J.
  1

  They are the worst for direct deposits being posted on the first. If a holiday or weekend falls on the first do not count on receiving your direct deposit on the first. Let me give you an example of this. Labor Day is on a Monday and if the first of September is a Saturday you will NOT get your direct deposit retirement check that been deposited into your account for over 10 years until Tuesday September 4th. If you had bills due on the 1st thru the 3rd they will be late! They are the only Credit Union that does this. My friends and family closed their accounts with this Credit Union years ago and they bank with a regular bank and they ALWAYS have their money before me and 3 of the direct deposits come from the same Company and the other 4 come from different companies. No matter how long you been with them and you really need them they will view you as a # only and then turn on their banking policies and not credit union policies. However, when they needed the customers to keep them operating as a credit union they spoke softly. They are just a little bank covered with credit union status. Programs designed to help certain customers have long disappeared. If you want a boat, let em have it, if you have an unexpected emergency that you need $1 for, Declined no matter how long you been there, your situation. or how well you paid them back. You must have that # . You are just a # and usually that don’t reveal the truth.

  Response from the owner

  Hi M.J., thank you for taking the time out to share your feedback with us. We understand your frustration and we do apologize for the inconvenience you have detailed in the review. We don’t see you as a #, we truly appreciate your membership and the opportunity to serve your financial needs and it saddens us to see you are having an unfavorable experience. We’d like to further discuss the issue and make this right, please reach out to us at [email protected] or by phone at 504.733.7274, once again we truly apologize for the inconvenience.

• N

  Nicole Banks
  1

  I had an appointment at 1130 today just to sign documents at least it what I was told. I came in early to assure I wasn’t there very long like usual. For some weird reason this took over 35 to complete. Which is horrible. When I go to the Carrollton branch it NEVER takes this long even with fewer employees. Customer service is good but Carrollton is GREAT

  Response from the owner

  Hi Nicole, we truly apologize for the inconvenience you experienced at our Lapalco Branch. We hold ourselves accountable for any negative experiences our members have and we will further look into the service you received. Thank you for taking the time out to share your feedback and for allowing us to serve your financial needs.

• D

  Daniel Culpepper
  4

  Its horrible to get into the parking lot and back out because of where they're actaully placed before the red light cross street is Manhattan Blvd. It's packed during mon-friday from around the times of 5:15p.m.-6:45p.m. so don't go to the bank there at that time unless you have no choice. Their drive thru is also weird to maneuver through.

• A

  Angie Nikolovski
  5

  I've been banking with them for 10+ years! If you're looking for a credit union I would recommend giving them a try.

  Response from the owner

  Thank you so much for the kind words Angie, and thank you even more for banking with us for 10+ years, we truly appreciate you. :)

• G

  Gloria Gullette
  5

  I have been with ASI/ONPATH since 1989. I am pleased 😃 with their service.

  Response from the owner

  Oh wow Gloria, that is a long time. We are happy to be your financial institution. Thank you for your membership.

• C

  Capacine Young
  5

  The people there are courteous and care about meeting your needs.

  Response from the owner

  Hi Capacine, thank you very much for taking the time out to share your experience with us at our Lapalco location.

• L

  Larry Bryant
  4

  Why did ASI change the name to On Path?

  Response from the owner

  Hi Larry, in order to better reflect our products and services and to increase our footprint in the community, we needed a name to show our growth as well as our mission of being financial advocates to our members and the communities we serve.