OnPath Federal Credit Union Citrus Blvd, New Orleans

OnPath Federal Credit Union Reviews

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  Melissa B.
  1

  Onpath is obviously experiencing critical failures in all aspects of their operations, and I hate that they bought my previous credit union (ASI.) Most of their customer service options (via the automated phone system) are busy and reroute you back to the main menu. Then you have no choice but to select another, wrong menu option. If you are lucky, you get to wait on hold for well over an hour! I was provided wrong information by one telephone rep. I have been exchanging emails with a different rep for over 2 weeks and have yet to be given the info needed to pay off a loan. With so many people defaulting on loan payments due to corona-related wage losses, you would think they would want my money. Do not do business with this grossly incompetent company!

  Response from the owner

  Hi Melissa, we truly apologize for the unfavorable experience you have had with us. Due to the COVID-19 pandemic, our phone lines have had an extended wait time than normal and we do apologize for the inconvenience. Our goal is to ensure you leave feeling that we have your best interest in mind and we are sad to hear we have missed this mark with you. If you still need assistance with the loan payments, please reach out to us via email at [email protected] as we'd be happy to help.

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  Mike Bellott
  5

  I have been in this credit union for at least 30 years and would never change . Always friendly tellers and a lot more personal than a bank . To tell the truth I never had a problem all those years and would recommend to anyone who is looking for a good credit union.

  Response from the owner

  Hi Mike, we thank you for your 30 years of membership and are happy to hear you’ve had a good banking experience with us. We look forward to being your credit union for the next years to come. Thank you again, we appreciate you taking the time out to share your feedback.

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  Holly Lightfoot-Hamilton
  5

  Customer service is always great and super friendly. I love that they are local and help the community. They offer a variety of services. Very happy to bank with them.

  Response from the owner

  We are very happy to hear these kind words, Holly. Thank you very much for taking the time out to share your feedback with us.

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  Jeremy Reeder
  1

  Had a auto loan with these folks and was told to mail in a check to pay it off or transfer money between two banks because their system wont take more than 5000. Its 2020 folks I am not mailing a 16,000 dollar check and its ridiculous that some one has to do a 7 day transfer into on path to pay off a loan. I promise I will not business with these folks and will steer everyone I know away from this horrible bank.

  Response from the owner

  Hi Jeremy, we sincerely apologize for the inconvenience you experienced. We do want to ensure the safety and security of the payments you make that is why we only allow $5,000. We will take your feedback into consideration to further improve the services we offer to our members. Once again we do apologize.

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  Sheila Meyers
  1

  So y’all upgrade your system, can’t log in, get locked out of your account and when you call, you’re number 67 in line to talk with someone. Great member service said no one ever🤬🤬🤬

  Response from the owner

  Hi Sheila, we apologize for the inconvenience. We are experiencing a higher than normal call volume due to the transition of our Online and Mobile Banking Systems. Please reach out to us [email protected] so that we can further assist you.

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  Wendy Marchese
  4

  I had been putting off an errand of having to go inside On Path’s Harahan Lobby to obtain a certified check. Not because of COVID just because it wasn’t a familiar task for me. So today for lunch I finally decided to do the dreaded task. I must say it turned out to be a pleasant part of my day. First being greeted by the gentleman that does the lobby security and then my entire interaction with the extremely professional and very helpful Christie. Thanks for brightening my day!

  Response from the owner

  Hi Wendy, we are happy to hear you enjoyed your experience at our Harahan Lobby. Thank you very much for taking the time out to share your experience.

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  Isabella M
  1

  I have been on hold for over an hour and a half. (second day in a row) I am on hold with 3 phones. Is anyone going to answer? I am always having issues with you NO ONE answering and your website. I would like to know what is going on? This is not how you conduct business.

  Response from the owner

  Hi Isabella, we apologize for the wait. We have converted to a new online and mobile banking system and a lot of our members are having issues logging in for the first time. We'd be happy to help you. Can you reach out to us at [email protected] for further assistance?

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  Tina Gaspard
  2

  I've banked with ASI for the past 10 years. Up until the last year or so, I didn't really have any complaints...except the limited locations. I never had an issue getting in touch with customer service if I had a question or using any of their services. But, over the past year, everything has changed. I have the hardest time getting anyone on the phone, they failed to notify me of a fraud issue and blocked my card while traveling (despite my calling to alert them of my trip)...and did so two more times before anyone even bothered to investigate the reason. They also changed their check deposit policies, resulting in my money behind held hostage for up to two weeks at a time. The worst was an insurance check I needed to pay vendors. The reason i was given was that, DURING KATRINA, people faked insurance checks so they now hold them for 11 business days. Ten years later they are still holding insurance checks for ELEVEN business days?!?! After they started holding personal checks for relatively small sums for 3-5 days, I was done and switched to Chase. I can now find a bank on every other corner and deposit checks WITH MY PHONE...and the funds are available the next day!

  Response from the owner

  Tina, thank you so much for your review of our credit union. Indeed some time has passed since your review, but please know we are continuously updating processes and systems to better members' needs. This also holds true for our timely responses :-) We are sorry your experience with us was less-than-favorable. But, we sincerely thank you for the time you spent with us and hope you are pleased with your choice of financial institution. If there is anything we can help you with in the future, please reach out to us.

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  Tina Prowell
  1

  My mother has been banking at ASI now OnPath for over 50 years, on Jan. 11, 2020 for the 2nd time in 3 years she had to close her account and reopen because of fraud. At the time it was reopen her account was to be flaged to accept only checks containing her signature. One month to the day they put through a fraud check. Amy the TSR manager told me the only thing we could do is call the merchant. She claims all the information was on the check. Routing number/account number therefore there my mother must have given it to the merchant. Every employee in the bank has access to this information. It is possible someone from within the bank is using the information from accounts to steal money but no one above a clerk will speak to the customers. They refuse to fix any issues that they create.

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  Thomas Hebert
  2

  Been a member since 1978, have paid off several loans but I feel that since they have grow from asifcu to Onpath, there services are inconsistant. Utilized the drive up this week and there was a long line With only 2 lanes open even though the lobby is not open. Inefficient operations. Tried to do transfers on line but got an error. Called the number and put my phone number to be called but after an hour no call. If we can not enter the lobby with out an appt, all other operations should be 100% and they are not. The stickers say u were rated number one credit union but Google has u as 3.1 out of 5. U need to step up ur game during these times.

  Response from the owner

  Thank you for your 40 plus years of membership, Thomas. We truly appreciate you for allowing us the opportunity to be your credit union. The COVID-19 pandemic has been a wake up call for us and our community and we are constantly working on finding the best and safest ways to provide services to our members. We apologize for the unfavorable experiences you’ve had with us and will use you feedback in improving our services. As our entire community is facing challenges and uncertainty during this time, we hope we can continue to face them together. We greatly value your membership and are doing our best to continue our operations under certain circumstances.