OneWest Bank E 7th St, Long Beach

OneWest Bank Reviews

• P

  Paul B
  5

  I've had a hate/love relationship with this bank for the last few years. Today I want to write about the good people who work in this bank that makes it enjoyable to do business with. On my last visit Mr. Efren Zuňiga showed me that One West is still capable of providing exceptional customer service. He went above and beyond to make sure I felt appreciated and valued as a customer. Thanks Efren! Keep up the good work One West!

  Response from the owner

  Hi Paul, we're glad to hear about your experience. We appreciate the time you've taken to share your thoughts. We'll share your feedback with Efren and the Seventh & Newport Branch Manager. Thanks and have a great day.

• M

  Mark Messinger
  1

  This banks must be going broke !!!! I bought a cashiers check for $9500 a few weeks ago by taking the money out of my account. I did not end up using it for the purpose i needed it for so i took it back and just wanted to cash it. seems simple right? Not at this crazy place. was told ‘we don’t have that much cash!!!!’ we can only give you $2,000 today. So they sell cashiers checks but they then won’t honor/negotiate there own cashiers checks i guess it’s 1929 all over again. that’s the year all the banks went out of business and went broke in case you’re not familiar with that.

  Response from the owner

  Hi, Mark, we’re sorry to hear about your experience. We’ll share your feedback with our team. If you provide your phone number through a private message on OneWest Bank Facebook page, we can have a Regional Manager contact you. For other queries or concerns, please feel free to contact us at 877-741-9378. Thank you.

• R

  Ron Hottes
  1

  This bank has the world's worst customer service! They could not cash a check for $10,000 and wanted several days to be able to cash it, then to top it off the assistant manager was just downright rude to me. If I owned that bank she would be fired.

• K

  Kimberly Gross
  5

  I have always received amazing customer service from One West.

  Response from the owner

  Hi, Kimberly, thank you for your kind words. Comments like this make our day! We’ll be happy to share your feedback with the Seventh & Newport Branch Manager. Thanks and have a great day.

• L

  L 88
  1

  The bank robs you. They have pitiful customer service. A wonder how they stay in business.