OneMain Financial - Regional Customer Center E 84th Ave, Thornton

OneMain Financial - Regional Customer Center Reviews

• F

  Florentina Albu
  1

  I was approved online and I had to contact their office in Centennial CO. The lady working there was rude, in less than 1 minute she decided that she will deny my application. She sounded like she had no desire to even try to work with me

  Response from the owner

  Florentina, we would like to learn more, as this is not an expected customer service experience. Please email: [email protected] and include your full name, phone number and zip code to be put in touch with a customer care team member. - CK

• C

  CeeCee Lee
  1

  I get tons of junk mail from this company in my former surname. I left an abusive marriage 20 years ago and immediately reverted to my maiden name. Now imagine my horror when mail comes to my home in my former name.

  Response from the owner

  Hi CeeCee, We're happy to adjust yout contact preferences. Please email us at [email protected] with your full name, former name, and mailing address so that we may grant your request. -AS

• K

  Kelly M
  1

  This place is extremely unresponsive, it seems they only have one loan officer and he's always on the phone. Ive been promised a call back multiple times and never received a call back. It surprises me how they even stay in business.

  Response from the owner

  Hello Kelly. If you are unable to reach your local branch, please feel free to reach out to Customer Care at 800-742-5465 and we will be happy to assist you. -AS

• D

  Danika Pittenger
  4

  I have worked with Denise twice now and each time she has been absolutely wonderful. She was very communicative and made the entire process easy. I didn't feel like she was trying to over sell me even once and she made a point to make me feel like I wasn't just another customer. The only reason I put four stars was the lack of communication with the lender I was going to use prior to requesting Denise.

  Response from the owner

  Hi Danika Thank you for taking the time to share your experience. We appreciate your feedback! It's what helps us do our jobs better. – JS

• K

  Kriss Ricketts
  5

  They were there to help me when I had a major plumbing issue. They were easy to work with and got me the money to me in a fast manner.

  Response from the owner

  Hi Kriss, We're glad to hear that you had a positive experience and that we were able to help you through a stressful time. We take pride in serving our customers and look forward to assisting you in the future. Thank you. – LF

• L

  Laura Salinas
  1

  I applied for a loan 5 days ago I have not heard from anyone. I call I have left messages. I finally got a hold of someone and I was told I would get a call back from the person working on my loan but no call not once but twice. Still as of today still no response. Very unprofessional and rude.

  Response from the owner

  Hi Laura. Your loan specialist at your local branch will review your application and reach out to you to discuss your loan. You may also contact your branch directly to check on the status of your application. You can find their contact information in your confirmation email, by visiting http://spr.ly/OneMain and entering your reference number, or through our branch locator, which you can find here: https://spr.ly/OMFBranches. Thanks and have a great day. - AS

• o

  orlando perrine
  5

  I was having problems getting locked out of my account and getting very frustrated. I called the office where I originally got the loan to help get online payment unlocked. They "fixed" it and 2 days later when I got paid, I tried to make payment and was locked out again. Out of frustration, I called this office to see if they could help me. I spoke with Denise who was an absolute ROCKSTAR! Not only was she able to get account unlocked, she made me so happy with her help, I just paid off the loan in full. I did not get her last name but because of Denise ,if i need a loan for anything, i am contacting this office and will work with Denise. Its rare to talk with someone on the phone who can put a smile on your face and who is willing to go above and beyond to help out so willingly. Thank you Denise, CHEERS!

• A

  Anne Haines
  5

  I am really happy with this team! Specifically the lady who helped me with my loan! Speedy application, quick responses and very professional. Thank you!

  Response from the owner

  Hi Anne, We wanted to take a moment to thank you for telling us more about your experience. Our goal is to provide excellent customer service – thanks again for the fantastic feedback! - LF

• c

  cam v
  1

  Absolutely the worst. I called them several times about my loan application. First, they told me to call back to wait for my application to process. Second, I received a call. Couldn't answer because I was at work. Call them back. Lady told me that the another lady was going to help but was on a lunch break and she would call me back. Never received the call. Better off going to a Credit Union or anywhere else!

• D

  David V
  5

  What a pleasure it was to deal with Kenny! She made the loan process so painless & enjoyable! She presented everything in a professional & clear matter! Go see Kenny for your loan needs here! You will not be disappointed! Great experience!