OneMain Financial E Market St, Leesburg

OneMain Financial Reviews

• O

  Oscar Corzo
  2

  Awful service experience, they offer loan application online but when I did they didn't recognize mine and sent me to another location where also didn't find my application

  Response from the owner

  Oscar, we would like to help you resolve this. Please send us an email to: [email protected] that includes your full name, phone number and zip code so that we can further assist you. -AS

• L

  Linda Mallory
  5

  Great experience. I worked with Stephen and the manager Dave, both of which came in on a Saturday to help me. They were both very kind and professional. The whole process went very quickly and efficiently and I was able to get the funds that I needed to take care of something which came up regarding my home. Many thanks to OneMain Financial.

• A

  Armani Monet
  1

  I’m not even a customer yet and I’ve been treated very poorly. I called the branch today to get more information and to inform them that I haven’t been called back yet regarding all the paper work I’ve sent in. Someone named MIKE who IS the branch manger picks up and I start to speak and explain to him why I’m calling and he hangs up right in the middle of me speaking. Then I call again and he lets it go straight to voicemail, I’ve never dealt with such blatant disrespect. This made me change my mind on doing any type of business with your company. I’ve gone ahead and filed a formal complaint and closed the account before it even got fully started. If you’re thinking about going here please go elsewhere, if your not treated as a valued customer before hand how do you think you will be treated afterwards. The man at the HEAD BRANCH that is based in (Kentucky) was very nice and understanding.

• T

  Tracie McNamara
  5

  The staff there was really nice and made me feel at ease. I was preparing to move across country for a new job and needed the extra funds to get myself and my family out here. Really appreciate the excellent customer service and the genuine niceness of the staff there.

• T

  Tami S
  1

  If I could give zero stars, I would. This office is filled with immature representatives who harass you instead of trying to help you. They send documents asking you to sign them that are totally different from what they say over the phone. Know what you are talking about before you reach out to customers. Bad company overall. I will never apply for a loan with them ever again.

• M

  Matt Ravadge
  1

  Only got 1 star because I can't give 0. I opened my account in Virginia but moved to Maryland where I was told I can only pay at the branch I opened my account in which makes no sense since I had cash in hand. Then on multiple occasions I had paid and screen shotted the receipt only to have them call me saying I still owe them for that months payment. They wouldn't listen to me saying I had paid so I had to pay again. DO NOT BORROW MONEY FROM THIS COMPANY.

• F

  FV L
  5

  My experience getting a lone with one main was excellent, Ivonne was efficient, effective and very professional.

  Response from the owner

  Hi there, Thank you for the great review! It was our pleasure to assist you, and we'll look forward to seeing you again. Have a great day! – LF

• M

  Mohammed Diallo
  5

  My Loan Specialist Yvon Martinez was excellent and very professional. Thanks for a job well done.

  Response from the owner

  Hi Mohammed, Thanks for the kind review. We appreciate your comment. Best wishes -JS

• R

  Rami Gran
  1

  They say over the phone you’ve been approved and then when you go there you’re not Very bad Cosmer service

• B

  Barry J
  5

  This place helped me in my time of need. The manager John was great.

  Response from the owner

  Hi Sam, Thank you for taking the time to share your experience. We appreciate your feedback! It's what helps us do our jobs better. Best wishes, – LF