OneMain Financial Little Elm Pkwy, Little Elm

OneMain Financial Reviews

• P

  Patrick Sullivan
  5

  I cant speak for everyone else but my experience has been great with them. Made the loan process somewhat easy and gave me multiple ways to make payments. The same day you pay your monthly bill is the same day they count your payment. They don't put a three day waiting period on it that like other finance companies do. Sometimes that three days will push you over to a late payment with the credit bureau. So if you are looking to repair your credit or increase your credit score these are the guys to go with.

  Response from the owner

  Hi Patrick, Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant, and we look forward to seeing you again soon! – LF

• A

  A RH
  5

  Don't be deterred by the poor reviews, I assure you the experience I had with Brittney working with me this past week was nothing short of the standard for customer service. She was very patient with me taking a little time to narrow down exactly what I wanted to do then was very respectful when I asked her to help me help her have everything in line to minimize the appointment processing, I was in and out of there and they were awesome. I actually feel bad they they are shadowed by thr poor work of others but from my understanding they are no longer employed there. I would definitely recommend you giving them a call if you need anything!

• s

  sherika redic
  1

  I’m happy to see these bad reviews that helps a lot plus when u call to get Status on your application they never answer or call you back after leaving VM….

  Response from the owner

  Hi Sherika, If you are unable to reach your local branch, please feel free to reach out to Customer Care at 800-742-5465 and we will be happy to assist you. -AS

• G

  Gene Brockett
  1

  ⚠️ Warning to any one applying to this Institution. If you Self-employed the Employees and manager are uncapable of giving you a lone because they do not understand taxes, And will not be able to help you!!! You will look to poor for them to give you money! This Institution needs a new manager who understands how taxes work not just some number pusher.

• T

  Texas Turbo
  5

  This might seem like a fake review but I assure it's real. This was one of the easiest and painless loan processes I've ever been through. They squeezed me in same day,had my $8000 in my account by monday. It's all new staff so they were friendly and quick. If I ever need another loan this where I will be going again.

• S

  Sherryl Lafortune
  1

  Bad! Bad! Bad! The worst experience ever! We used to live in Denton so our account was over at Denton. We moved to Prosper though so they moved our account as well to Little Elm (we did not have a choice on that part). We were just going to add more funds from our previous loan. We went through the process like we did the first time. The only difference is, Cindy, the person helping us does not explain everything. She first told me we don't have to come in and we can be done by Friday (we started the process Tuesday). After we turned in all the paperwork she needed, she then called again and said they could not see everything in my pay stub. I turned it in the same way I did with the first application (Denton) so I'm not sure why they couldn't see it. I tried three different ways, scan screen shot and all and still no success. Monday came and she never called me the whole day even when I called twice. Then on Tuesday I called again twice and finally I got a call back from Cindy and she's saying that we have to come in. She did not say that why but that we just need to come in and our application won't be processed if we don't. I told her early on before we started the process that my husband and I are working and we can't come in during office hours. Cindy never told me that they close at 7:30pm that day (Tuesday). I then talked to the Denton branch and they were the one who told me that we needed to come in because my pay stub can't be verified and that they can't say anything aside from that and they can't move the account back to them either. If Cindy just told me the reason, it would've at least helped. But nope, lack of communication skills. The manager is no help either. Talked to her and her only response is, 'Yeah, 'I heard her say that', 'I know', and did not help at all. Don't even bother with this branch. If I can give 0 stars, that's what they would get.

• C

  Carl Cranston
  5

  The experience was great and I did have some issues but they worked with me to get them resolved. Great group of people.

  Response from the owner

  Hi Carl, Thank you for the great review! It was our pleasure to assist you, and we'll look forward to seeing you again. Best wishes, - LF

• J

  Jocelyn Howard
  5

  The process for applying for the loan was super easy. The branch team in Little Elm are phenomenal. Very people oriented with great smiles.

  Response from the owner

  Hi Jocelyn, Thank you for the positive feedback! Best wishes -JS

• L

  LOC Haulers
  1

  This location is very very unorganized AND SOME OF THE STAFF IS TERRIBLE TERRIBLE . If you do not work with the same person until your loan is complete you get the run around. I had to come to this location not but choice but by the company making that change. This location needs to close down until they can get more experience staff. Think twice if you can before you go to this location.

• A

  Avarobux33 Richards
  5

  Everyone in our office was wonderful Jaime assisted me all day long she even made me laugh I feel completely relieved and the terms of my loan is great It’s saving me a lot of money I would highly recommend this office to anyone I saw the other reviews on them and for me I had a completely different experience they have a brand new team and I am very very grateful to them Check them out I’m glad I didn’t base my opinion on end by the reviews and I’m happy to give them five stars

  Response from the owner

  Hi Avarobux33, Thank you for sharing! We appreciate you taking the time to leave us a review. Best wishes -JS