OneMain Financial S Royal Oaks Blvd, Franklin

OneMain Financial Reviews

• J

  JJ Parham
  5

  They were very nice and friendly to me and my wife, we were in and out of there within an hour and closed on a good loan for us to pay off our credit cards and also got a good insurance plan, they really went above and beyond to help us out and get the most amount we could get for a loan. Thank you! Would recommend to anyone needing a loan!

  Response from the owner

  Hi JJ, We're happy to hear that you had such a great experience working with our team. Thank you for referring us to your family and friends. There is no higher compliment, and we greatly appreciate it. We look forward to seeing you and them soon. – LF

• J

  Johnny Webb
  3

  I have dealt with One Main for many years with no problem, no issues. I wanted to do some home improvements for which I would need about 3000 dollars. I wanted to renew an existing loan. I called and took care of the application info, uploaded required documents and the lady ask when could I come in. Told her between 4:15 & 4:30 that afternoon and she said that will be fine. So I arrive and put on the required face mask. I took a seat and told them who I was. At the time I was experiencing some allegory issues and I coughed twice while I waited. At which time some young girl came out and ask if I was feeling ill. I told her no it was only allergies,I had no fever nothing to be concerned about. She continued to drill me about my allergies and how often did they flare up. She told me my paperwork wasn't quite ready and it would be a while. I could tell I wasn't welcome so I told her I would just withdraw the funds I needed from my savings to just forget about the loan. I am done with One Main. Never again will I enter one of their offices.

  Response from the owner

  Hi Johnny, We're sorry to hear that you've had that experience. Please email [email protected] with your phone number, ZIP code and Google username if you would like a member of our customer care team to reach out to you. Thank you. – LF

• R

  Reed Mitchell
  5

  Heather is a rockstar! She did everything quick, professional and made my experience amazing! Go to see her!

  Response from the owner

  Hi Reed, Thank you for sharing your OneMain experience. We're happy to hear that Heather provided excellent customer service. We look forward to seeing you again soon. – LF

• M

  M M
  1

  Credit Karma and One Main listed me as having "OUTSTANDING " approval odds of a $5500 loan at 11% interest. I was approved for the loan but when I spoke to One Main, they said 26% interest, not 11%. I would have never dinged my credit report if I knew there was a possibility of a drastically different interest rate.

  Response from the owner

  Hello MM, thank you for your feedback. Interest rates are contingent on a multitude of factors, including credit score, and the information provided on the loan application including your ability to meet our credit standards, which includes things like your credit history and your income after your monthly expenses. If you have any questions or concerns, your local branch is there for you. You can find your branch's contact information here: https://spr.ly/OMFBranches. Sincerely, -AS

• R

  Rajiv Wadhwa
  1

  Manager & the staff according to me were either discriminating or are not financially trained properly to understand about their responsibilities, guidelines & circumstances. I applied for credit and got approved. I was advised via email for certain things to bring in to the local office were as follows: 1. Be sure to bring a Government ID (e.g. DRIVER'S LICENSE, State ID Card, Passport, or Military ID) 2. Examples of income verification documents may include recent pay stubs, most recent signed tax documents, or BANK STATEMENTS VERIFYING DIRECT DEPOSIT. 3. Provide TITLE to a VEHICLE where your equity (value of vehicle minus amount owed on vehicle) at least equals the amount of the loan. This is needed for the secured loan option only Went to the branch i was told that i have to bring my tax return to get this loan. When i explained that my financial situation has changed since tax return, i can therefore submit BANK STATEMENTS VERIFYING DIRECT DEPOSITS as per their requirement along with letter of Employment from the Company where i an currently working showing revenue to justify loan requirements. I am trying very hard to reach their corporate office to discuss this matter, but have not heard anything back from them yet. This is not a joke. These people have wasted my resources & time even though i told them that i am trying to take care of my father who is in critical care. I have chosen to bring this under the notice of Tennessee Department of Revenue for this Company to understand how to give concrete reasons or answers when people apply for these kind of loans. Why & on what grounds the loan was not processed. We as Public demand to ask for any logical reasoning & don't expect to be treated like this with their unprofessional attitude.

• M

  Marie Richards
  5

  Love the girls that work there, they always take great care of me. Will be back!

  Response from the owner

  Hi Marie, Thank you for the great review! It was our pleasure to assist you, and we'll look forward to seeing you again. – RP

• P

  Philip Buma
  5

  Applied for a loan online and received a call within an hour from a loan representative. Application was reviewed within 24 hours. Went to the store the next day after being approved and the whole process of signing paper work took less than thirty minutes. Money was in my account the next day.

• D

  Daisy Garner
  5

  I was a customer with Springleaf. I can't remember whom my loan specialist was but I now have a loan with Onemain. Mason Butler was the Personal Loan Specilist that I dealt with. He was pleasantly friendly and efficient. I like that Onemain is customer oriented instead of email only.

• C

  Charles Smith
  1

  Going back to require mask for someone to just drop off a check. There has got to be more common sense for business.

  Response from the owner

  The steps that we have taken and continue to take in response to COVID follow CDC and state guidelines to provide a safe environment for our team members and customers. Please email: [email protected] with your phone number, zip code, Google username if you’d like a customer service team member to reach out to you. -AS

• B

  Brett Young
  1

  Ashley Brimeyer is extremely rude and unprofessional. I would not recommend this place to anyone. Probably the worst overall business i've been too.