OneMain Financial Youngstown Warren Rd, Niles

OneMain Financial Reviews

• B

  Beckie Schreckengost
  1

  Well have a loan and was told i could refinance after 1 year without taking additional money.Well that was a lie as when the time came I was told that the employee that we did the loan through and she also stated I could refinance with no issues.LIES LIES AND MORE LIES. Now i was told i would have to take more cash to refinance.

  Response from the owner

  Hello Beckie. We're sorry to read this one-star review, and a member of our Customer Care team will be reaching out. In the meantime, if you would like to provide more details, please email us at [email protected] and include your Google username. -AS

• c

  c kale
  2

  I have mixed feelings about OneMain Financial. They were quick to respond to me and my loan, which was nice. They sounded very professional on the phone and understood that I was at work and couldn't talk right that second. Well, they ran 3 hard inquires on my credit. Didn't collect any information on my "budget" than told me my payment that was quoted at like $78 a month didn't fit in my budget so they couldn't approve me. That was after I called them back cause they completely blew me off. In my opinion I felt like it was screw me cause they couldn't loan me money. Very unprofessional.

  Response from the owner

  Hi, we are sorry that your experience with OneMain was not what you anticipated. Our loan specialists make decisions based on a variety of different factors in the full application. One of our representatives would be happy to send you a statement of specific reasons your request went unfulfilled. Please call 855-663-6246 and have your decision reference number handy, and we'd be happy to oblige. Thanks, and have a wonderful day. -AS

• W

  Wendy Fassoulas
  1

  They were happy to call me at least twice a day while I was approved and then my situation changed a little and had a question and couldn't even get a return call or email. Thats so unprofessional. Screams you just want my money and dont care about me as a person and for that I will forever take my business elsewhere. Also, the manager called and demanded I call and speak to him and only him after I threatened a bad review lol too late for that buddy all you had to was answer my original question.

  Response from the owner

  Hi Wendy, If you are unable to reach your local branch, please feel free to reach out to Customer Care at 800-742-5465 and we will be happy to assist you. -AS

• K

  Keith Knight Jr.
  1

  Big Trash. The employees here and OneMain in general. Drew out my app for 3 weeks and I had to continuously call and check on my application. Went from being pre approved to denied in the matter of three weeks. Sucks at calling people back. Last time I try a loan through them. Garbage. Y’all are garbage.

  Response from the owner

  We are sorry that we did not meet your expectations. Please call 855-663-6246 and have the reference number (printed in the letter sent with the decision) handy. You may also obtain a free copy of your credit report from the credit bureau listed in the notice within 60 days of receipt of the original notice. Thank you. – AS

• B

  Brother Yuma
  1

  Nothing worse then asking the same question 3 times and being promised they can fulfill your wishes. Just to realize that it was nothing you agreed upon! I was told my payments would be split up as biweekly payments. Not only was that a lie, but my first car payment was $200 more then we agreed upon. Of course the first thing they say is there's nothing we can do . Which I never asked them to do anything. I just wanted to let them know how misleading they are. I do not recommend this company to anyone.

  Response from the owner

  We're sorry to hear that you've had that experience. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -AS

• L

  Lizzy Andrews
  5

  They really are nice to work with and do everything to help you. I recommend anyone to get a loan from this company.

  Response from the owner

  Hi Lizzy, Thank you for your feedback and for being a customer! – LF

• m

  mags99
  5

  Richard was fast, friendly, and professional. I have been with One Main for years and have never had a bad experience. I will continue to use them in the future 👍🏻

• L

  Laura Tadsen
  4

  Everyone there is very helpful. They were prompt with my loan. I definitely recommend them!

• R

  R
  5

  Always a good experience They never let me down Been there before and ill be back again

  Response from the owner

  Hi Robert, We greatly appreciate your business, and we're happy to hear that OneMain Financial has been able to assist you with your loan needs on more than one occasion. Thank you for sharing your positive experience. – LF

• p

  pacdavis
  2

  Not very nice people, if you ask for help they don't care and never get back to you. It all about money, and they just don't care about you or what you may be going through.