OneMain Financial E 9 Mile Rd, Pensacola

OneMain Financial Reviews

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  Sara Jones
  5

  It was a swift and professional response to a real emergency need. We well pleased with the process.

  Response from the owner

  Hi Sara, We're glad to hear that you had a positive experience and that we were able to help you through a stressful time. We take pride in serving our customers and look forward to assisting you in the future. Thank you. – LF

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  Langley Williams
  5

  Daine couldn't have been more accommodating and professional. My husband and I were impressed with her service.

  Response from the owner

  Hi Langley! Thank you for sharing your OneMain experience. We're happy to hear that Daine provided excellent customer service. We look forward to seeing you again soon. -Marissa

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  Shana Ullrich
  5

  I have been using One Main for years. They gave me a loan when no other place would, and I have bought two cars using them. Daine & Joshua have always been wonderful and I thank them for all their help! Their app is very easy to use as well. Will be back in the future for more of my financial needs! Thanks again!!

  Response from the owner

  Hi Shana, we are so glad to hear about your experience. Thank you for sharing! - LF

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  William Shelby
  1

  As with most places dealing with small loans, there are a ton of Hoops to jump through. But, this place is very unprofessional. They have people training and accepting information that have no idea what to do with it. I went down there personally approved for a loan and when I got there the terms of the loan were totally different from what they explain to me on the phone. To the point where the interest rate was going to be 20 + percent. That's ridiculous. Not to mention they were missing a couple of things, which I was able to pull off of my phone, but those things should have been given prior to the appointment. I just declined and walked out. Made sure to take my copy of my driver's license with me as I left. Do not use this establishment. Not sure about all of these locations but the one on 9 Mile seems really shady.

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  Christina Harger
  5

  I've been a long time customer and have had nothing but an amazing experience with springleaf. Dane is absolutely the best! She knows her business and she is quick and easy. In and out no hassle, just how I like it. Thanks again for many good years.

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  Mark J
  2

  This review is for OneMain, in general, not the employees at the location specified. While OneMain did provide a much needed loan to help us, which we very much appreciate, we do not feel that we would ever do business with them again. They call repeatedly for payments before due dates. They even called my wife's work number after we had asked them not too. When we decided to just pay off the loan to be rid of them, we logged in to check the payoff amount. We could not find it, so we called for help with the website. The local office did not know how to do this, so they gave us a 1-800 number to call. I called, waited on hold for about 30 minutes. The representative wanted to first verify my account info and identity, even after I told her that I'm not seeking any account specific information, and I only wanted to know how to access the payoff amount on the website. After trying to argue with me for several minutes, she finally told me that they don't allow customers to view their payoff amount. WHAT?!?!!? What could possibly be the reason for denying customers access to their payoff amount?

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  Nana Marie
  5

  I’ve been with Springleaf, now OneMain for over 10 yrs!!! I have never been disappointed in their service. So easy to apply for a loan, fast turnaround for the cash or loan you needed. I would highly recommend OneMain.

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  Summer Blair
  5

  They are always very helpful. They answer the phone within a couple rings every month. When I got my loan it was pretty easy and hassle-free. Start to finish in a couple hours.

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  hellbillychris
  1

  I didn’t want the insurance but let him talk me into it because he said it could be dropped at any time. Found out later it can be dropped but you still stuck with full price of the insurance and won’t lower your payment. It’s pretty much pointless to drop.

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  Vicky Weber
  5

  We are in great appreciation for OneMain Financial! They have been great with helping us with our needs. Top notch service!!! Thanks again!