OneMain Financial Lakeshore Blvd, Euclid

OneMain Financial Reviews

• P

  Phyllis E
  1

  Does not conduct business in a professional manner once you’re not approved. Applied for a loan, was pre-approved for two different types. Please be advised I used the offer code sent to me via mail, as I was in need at the time. I received emails and contact very quickly after my initial application. After speaking to my loan advisor I was told that I did not qualify for 1 loan, but did qualify for another. The advisor stated she would send it for approval to their underwriting dept and would give me a call to update.I never heard back from the company via phone or email. I happened to check my online profile and found out that I was denied. I am not upset about the denial as it is a business and I understand. I am disappointed in the way it was handled and the lack of follow up. I even called and requested a call back to clarify and never received any contact from them. Just be prepared if it happens to you, and if you notice a complete switch in there customer service.

  Response from the owner

  Hi Phyllis, we apologize that OneMain did not meet your expectations. If you would like to speak to a customer care team member, please email: [email protected] and include your full name, phone number and zip code. Thank you. -CK

• D

  David Cook Jr
  5

  Was good, fees a lil high. But in all was quick and easy. Will share with others.

  Response from the owner

  Hi David, Thank you for the star rating! We appreciate people like you for taking the time to provide a review of our branches. Have a great day! - LF

• S

  Stark
  5

  My service rep Isha Jacobs was extremely helpful and the process very easy and painless. She went above and beyond to help me out. Thank you again!

• T

  Tricia Stokes
  5

  Such a great place. Awesome service, flawless sales process. Easy to do business with. Thank you Andi!

• P

  Phyllis Scott-Nolan
  5

  Angel was very courteous and explained in detail how the loan went. I also liked that it wasn’t a long drawn out process. Thank you.

• M

  Michael Rhoades
  5

  They really came through when I needed them. Seamless service and very friendly and professional staff.

• T

  Tonya Prymas
  5

  Had a great experience! Everyone is friendly and helpful! They helped me when I really needed it!!!

• Z

  Zac
  1

  Couldn't help me even tho online application said they could wasted half my day dont waste ur time find a better company

• A

  Alexandra Matty
  5

  Friendly and helpful staff. Andi is so funny!

• V

  Vanessa DeBose
  5

  It's nice to know when you need help someone is there to help