OneMain Financial Commercial Dr, New Hartford

OneMain Financial Reviews

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  Paul Archer
  1

  Worst customer service ever. I have used one main for a few loans over 5 or 6 years or more. I went to try to take a 3rd loan out and was originally told in the office they could do about 4500 then they turned around and took that back staying there nothing they can do. My payments have always been made on time and my payment on the new loan was 142.00 which is less than the 148 a month in paying now. But they can't verify I'd be able to pay it even though they always get paid and is less than I'm always paying. Makes sense right? I artful with the rep in corporate who just keeps repeating they can't verify I'd be able to pay less than I'm already paying now. I ask for a manager and get hung up on. Worst customer service ever. Especially to an existing customer with exceptional history.

  Response from the owner

  We'd like to learn more to see how we can help. Please send us an email at [email protected] and include your first and last name, Google username, phone number, zip code, and a few additional details about your experience. -AS

• T

  Tami Rogowski
  1

  I have been a customer of One main financial for many years. I do my business at the Utica NY Branch. Chris and Jancice have always been professional and very friendly. Now idk what has happened. But I do know now I understand why they do not keep employees very long. I'm not upset about there work. I'm upset the way I have been treated. I sent many friends there. I'm so discouraged with there in professional addituteds. I will never do in recommended them again. Very unhappy disappointed with there treatment if me. Feeling upset

  Response from the owner

  Hello Tami. We'd like to learn more about your experience. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

• J

  Joyce Mealus
  5

  I have had several loans with One Main and have always been completely satisfied with every aspect of their professionalism. Heidi was super friendly and so helpful.

  Response from the owner

  Hi Joyce, We greatly appreciate your business, and we're happy to hear that OneMain Financial has been able to assist you with your loan needs on more than one occasion. Thank you for sharing your positive experience with Heidi. Have a wonderful holiday. – LF

• M

  Michael Taratuchin
  5

  Rich did a great and outstanding job in arranging my loan, walking the extra mile to get the loan I needed. I am very grateful to One Main Financial for giving me this wonderful opportunity to help fix my personal finances. God bless you all!

• J

  Jone'sa M
  1

  Did not care for the loan officer, Richard in New Hartford NY. He presented as evasive, not welcoming. In addition, I wanted my loan direct deposited and he could not do this because he could not access my bank information that was already on file. He left me in a room waiting as Iif he was hunting for the information. Returned and issued me a check I did not want. The next day I lost the check, wasted time and delayed available funds. Mysteriously, when I showed up a week later to bring the check back after I found it under my driver's seat, my bank information was available as it was found in my file. The rep. Insisted I could not arrange direct deposit. I never asked for a 2nd check. I told them I would bring my bank information for direct deposit. Customer Service was not the greatest this time around. This is my 3rd time doing business with One main. I have to pay the money back and excellent customer service is the least the workers can do!!!!!!!!!!! You didn't give me anything!!!!

• D

  David House
  1

  Terrible place I would have been treated better if I was rich denied my loan would not help at all and would not tell me why I work a full-time job and I was treated like I was a homeless person

  Response from the owner

  Hi David. We are sorry that we did not meet your expectations. Please call 855-663-6246 and have the reference number (printed in the letter sent with the decision) handy. You may also obtain a free copy of your credit report from the credit bureau listed in the notice within 60 days of receipt of the original notice. Thank you. – AS

• W

  William LaRock
  5

  Professional staff. Very helpful. Quick response. Excellent experience.

  Response from the owner

  Hi William, Thank you for the great review! It was our pleasure to assist you, and we'll look forward to seeing you again. Best wishes, - LF

• C

  C B
  5

  One Main is the best! They always try and work with you to help .

• j

  joseph gay
  5

  The service we got was outstanding thank you!

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  DOUG Monroe
  1

  Bullied and yelled at... worst service ever.