OneMain Financial San Pedro Ave, San Antonio

OneMain Financial Reviews

• G

  Gloria Hernandez
  5

  I was really amazed at how easy and quickly my loan request was approved and processed. I submitted an online application and the following day I was contacted and from there everything went so fast and smooth I couldn't believe it. The manager and loan officer were very professional, courteous, and very knowledgeable of the questions I asked. I was at the office for approximately 30 to 45 mins. and everything was taken care of. I commend the efficiency of the manager and the loan officer. Had a very good experience and glad that I chose One Main to do business with.

• Y

  Yvonne Pena
  5

  As I expressed my thanks to the staff who assisted us on our loan process I was truly thankful for their professionalism, courtesy and willingness to work with us in order to meet our needs. I have worked with the staff at the OneMain Financial on San Pedro Road before. They have always gone that extra mile as I would have expected nothing less. They are an awesome group. If you find yourself in need of some emergency funds, don't hesitate to contact them. I know they are there for me when I need them. They will be there for you as well. Thank you OneMain Financial.

• D

  Dan acosta
  5

  Customer service was excellent. No pressure from loan agent Amber to accept the offers in front of me. She informed me of the paperwork I needed to bring and before I knew it I was out the door with the funds needed to pay debt and the rest of the loan was deposited the next day as she said it would be. I am glad Experian referred them and I will definitely give them my business. Thanks OneMain Financial and thank you Amber!

• E

  Edward Pina
  5

  They were very professional an courteous willing to help.

  Response from the owner

  Hi Edward, We appreciate your positive feedback about your experience. We take pride in serving our customers, and we hope to see you again soon! – LF

• C

  Carlota De La Garza
  5

  The process was very professional and very quick. The lady was so helpful and we understood everything.

  Response from the owner

  Hi Carlota, Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant, and we look forward to seeing you again soon! – RP

• K

  Katherine
  1

  Did not receive the honest information and felt that as soon as local branch was contacted they tried to switch me into a collateral based loan vs unsecured. Would not have contacted them had this been disclosed in the email approval letter which clearly stated approved with an unsecured loan. Don't waste your time.

• T

  The Latin Critic
  1

  Did the application approved for $11000 secured said we can use tou vehicle for collateral.we pay the loan of your truck and add it to what you borrow here...Thats great but my interest with vehicle loan is only 4.5% they gonna charge me 29 plus percent !!!!! NO THANKS .......

• A

  Adriana Lopez
  1

  HORROR STORY!!! Don't trust your finances to this location!! The first mistake I made was opening an account with Citi Financial via their San Pedro branch. The second was in trusting that any one of the employees at this location could be trusted to provide accurate information, to complete a simple request as promised, or document an account accurately. I can't speak to other locations, but STEER CLEAR of the San Pedro branch of Citi Financial. I called a month in an advance to have my auto-withdrawal cancelled. I was advised that it had been completed. I then requested a pay-off quote. I made a significant payment to my account, and the CitiFinancial website reflected no payment due until 2012. However, that automatic withdrawal that was confirmed cancelled? It was NOT cancelled, did pull, and over drafted my account. I called in to find out what had happened, and how Citi planned to correct the issue. I was told first, that I'd never called in. Then, that my call had only been to request the payoff quote. After basically calling me a liar, showing a complete lack of accountability, the Manager of the location advised that she'd personally completed the cancellation of the auto- withdrawal. She also advised, that as a courtesy, because they'd obviously done no wrong, she'd get overdraft fees for my external account taken care of. After I proved to them that I wasn't lying about the charges existing. Luckily, I bank with USAA, and we all know that THEY understand customer service. Even though the error was obviously Citi's, USAA waived the fees for me. Horror story over? NOPE. The auto debit, that the manager had advised she'd personally cancelled? WITHDREW AGAIN two days later. I called back and was again treated like a liar. Again Citi exhibited zero accountability. The manager advised that after I proved that the debit had happened, she'd work with their home office to get it reversed out. Since it was already yesterday afternoon, she said it could take a few hours, and would be done that evening, or at the latest the following morning. I called back today (because God forbid, they try to actively assist me, It's not THEIR bank accounts affected, right?) and another rep told me that while the manager had sent the request, there would be a ten day waiting period before they'd give me the refund. Big difference between next day and ten days, no? To top it off, the reasoning behind the waiting period was to ensure that the payment was not returned, when the bank statement I faxed them CLEARLY stated I had six times the payment amount in the account at the time it processed. To make it worse, today is my mother's birthday. When this fiasco began, I'd had those funds earmarked for her gift. Now, she gets a card, I get the shaft, and the smarmy, disrespectful, untrustworthy reps at the San Pedro location get to go on with life as usual. If you value the integrity of your personal finances, and your peace of mind- STAY FAR AWAY from the San Pedro Citi Financial office.

• D

  Dane Penn
  5

  Worked with Christina to get a loan to consolidate a few bills. Customer Service was Fantastic!!! Clear Communication, Patient, and Respectful. Thank you!!

• S

  Samantha Farr
  5

  I had actually turned down the offer thinking it wouldn't help me in the end I got a call from the office checking in to see if I was still interested and yes went forward with it. It's going to help me pay down one card. Thank you!!

  Response from the owner

  Hi Samantha, Thank you for sharing! We appreciate you taking the time to leave us a review. Best wishes -JS