OneMain Financial W Kane Ave, Mchenry

OneMain Financial Reviews

• T

  T W
  5

  The team quickly responded and helped process a loan with ease. I really appreciate this company. Thank you.

  Response from the owner

  Hi there, Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant, and we look forward to seeing you again soon! – LF

• S

  Sara Davis
  1

  I knew from prior reviews that OneMain charges extremely high interest rates and to beware before signing on with them for a loan. The only reason I did was because I knew I could pay it off early and not get penalized. I had a prior loan through my community bank with a small balance which Is why I did not get a loan through my own bank. My poor rating of OneMain Financial is mainly because of poor customer service I received. This was the first major loan I have taken on and the process was confusing. I called and one representative started the initial process of taking down my information and was suppose to call me back later that same day to inform me if I could get a loan and for what amount. Waited all day. Next day I called and was told she left early and no one else seemed to be processing my loan. Another representative finally told me the next afternoon how much OneMain was loaning me. Made appointment to drive over half hour away to sign paperwork. My representative was not friendly and did not explain interest rates and payments well to me. Tried to add on all the extra insurance which I did not want. Asked for loan to be 36 months with higher payments and she still made my loan out for 48 months. Did not explain well at all how a , "precomputed," loan works and how much interest accrues at the end of 48 months with minimal payments. My loan was for $4600 and payments made on time with just the minimal payment due each month would make my loan $9,497. Loan amount then doubles. If you do need a loan from OneMain financial try to pay it off early. My loan was for debt consolidation and OneMain writes out checks to your creditors which they look at your credit report for. I had payed off or down some of my credit card balances so amounts were wrong on credit report. I had to call 3 of my creditors while in the office to get updated amounts. Told her what they were and she still made 2 of the checks out for the wrong amount due. At the end of my appointment , I felt that she was impatient and not at all happy to be helping me. OneMain is charging an extreme amount of interest and customers should not have to put up with the lack of customer service I received. My community bank is amazing and I will never go anywhere else for a loan again. I have been a customer service rep for 26 years and the one I had at OneMain Financial should find another job if she doesn't like hers there.

• D

  Debra Grieve
  5

  Very nice experience. Morgan was great, she explained everything about our loan. Clean and pretty quick.

  Response from the owner

  Hi Debra, Thanks for the kind review. We appreciate your comment. Best wishes- JS

• M

  Marco “Thetrollboss69” Velasquez
  1

  They will value your collateral at the lowest price possible. If you have a vehicle as collateral they will low ball the value so much that you will laught at the number they give you. Very rude customer service, neded to get corporate involved

• A

  April Politick
  1

  I regret this 💯 - Laura my consultant let me believe that by paying more I save more- incorrect. I will never make this mistake ever again! They plain out lied. I told her I wanted to pay x amount of dollars and She put on the longest term. Unless it's a dire emergency. Do Not Do this!!!!

• V

  Victoria F
  5

  They are EXTREMELY helpful!! They take their time and work with you. I ended up being short on a 1 month payment and they worked with me and helped me out. Especially Wynesha she is just OUTSTANDING

• K

  Kurt Solger
  1

  WILL NEVER USE THIS COMPANY AGAIN THEY LOST MY TITLE AND NOW STATE THAT THERE IS NOTHING THEY CAN DO I HAVE TO GO AND PAY FOR A LOST TITLE. WHEN I CALLED THE FIRST TIME IN JUNE THEY TOLD ME THEY HAD NOT RECEIVED THE TITLE BACK FROM THE STATE, BECAUSE I HAD PAID THE LOAN OFF SO QUICKLY, BUT AS SOON AS THEY GOT IT THEY WOULD MAIL IT. I HAVE NEVER RECEIVED IT AND THEY ARE TAKING NO RESPONSIBILITY FOR IT. OH THEY WILL SEND ME A LOAN RELEASE LETTER, HOW NICE OF THEM.

• K

  Kevin Del Cid
  5

  Have worked with this establismnent for years very honest and professional! Ask for Laura for your Finance Needs!

  Response from the owner

  Hi Kevin, Thanks for the kind review. We appreciate your comment. Best wishes -JS

• D

  Dylan
  1

  Scams! Work on closed ended pre-computed loans. Penalize you under for early payoff under RULE 78! DO NOT USE THIS COMPANY!!!!!

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  Michelle J
  5

  Only bank that would give me a chance. Definitely worth it. Everybody there was super helpful. Thanks again!