OneMain Financial Pacific Ave S, Tacoma

OneMain Financial Reviews

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  Tom Tate
  1

  Do NOT use this lender. I have been paying at least $350.00 per month and frequently even more than that, well ahead of the scheduled payments of $246.00 and my principle is not moving down much from when I took out the lone in 2 years. THIEVES! And yes, I have payed every month. Unbelievable. The only reason I gave them one star is that you must enter at least one star or it won't let you post your review.

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  Christina Meitzler (Christina's Corner)
  5

  We received a very influenced response. Due to poor credit score and debt, we were trying to find a way to get credit card (high interest rate) paid off. OneMain Financial offered up multiple options! Appreciate it very much! Great professional response and guidance with the loan!

  Response from the owner

  Hi Christina, We are so delighted to hear about your experience. Best wishes -JS

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  Daryn Morrison
  5

  Had received many offers to get a loan, but had some medical bills and needed help. Ashley was amazing and gave me several options to help me in my situation. She was very friendly and professional and made me feel like a valued customer.

  Response from the owner

  Hi Daryn, Thank you for sharing! We appreciate you taking the time to leave us a review. Best wishes -JS

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  Esther B
  1

  The key is to call in and request to make a PRINCIPAL only payment. Your mistake will be to pay large lump sums without requesting that it go to principal only. Also, do not take a full 60 months to pay off your loan unless you want to pay a few extra grand in interest rates alone. The customer service here is not the best. Once I made a complaint it did improve. There needs to be an option online to make a principal only payment. Also, it would be nice if there were perks like lower interest rates for customers who make their payments on time. And I'm not talking about the .25% drop that we received with our new loan. That was a joke. If your company would treat their customers better you could probably improve your business profit. My husband and I will not be using your services again. If you do have to use their services it can be helpful in time of need ONLY IF you pay off your loan as quick as possible. Long term loans seem enticing but with 25% interest you're going to pay an arm and a leg.

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  Eric Williams
  1

  Was looking into consolidation options and prior to signing they are extremely warm and friendly, but dealing with them afterword is a nightmare. I needed to update my banking information for direct pay, filled out their form once - and payment was pulled again a few days later from the old account after I had already made payment from the new account. OneMain main customer service is great but they refer you to the branch for everything. The guy who answered the phones was extremely rude saying that's standard practice and my fault. I paid the loan off in full and won't be doing business with them again. I ended up having to fill out their direct deposit form twice incurred $100 in NSF fees for one payment they had already received and was posted to my account because of their outdated systems and poor customer service. My account was never behind, and they pulled a payment one month before my loan documents and they stated it would begin. I gave up trying to get a refund of the $100 in fees. $100 to be rid of their poor and expensive products? Sure.

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  David Hollinger
  5

  I truly appreciate the help and support that I have experienced with my loan account! I am really happy with the overall condition of the total experience l had! You treated me like a real person in need and you also had respect for me and understood what I was doing! Thank you so much for your help and support! I am really happy with your service and I wish I would have known about your services sooner!!!!!!!

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  Ken Cox
  5

  My Loan Officer was outstanding!! I was in and out with a check within thirty minutes. I have worked in the financial industry for nearly forty years and used many different financial services and this was a very pleasant and professional experience!!

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  Susan Burian
  5

  One main Financial has been there for me more than once. The Staff is on top of the game. They are all positive, upbeat and happy. They understand things happen. Life is in unpredictable and they are there to help. Down to earth and laid back. Ì have recommended OneMain to my friends..

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  Es B
  1

  You'll be paying off your loan for years unless you're paying at least double what your statement says you owe. Make sure you're making separate payments. One regular payment and one principal. Their customer service is ok. Their app does not have an option for principal only payments and most people that work here seem to be confused on how to take a principal only payment over the phone.

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  This is Us The Rosarios
  1

  This company is a total lie. They say the can help ppl get back on their feet, but when you apply the deny you bc you have bad credit and other stuff on your credit report that they say they help with. Total bs... company needs to change their motto.