OneMain Financial Rosewick Rd, La Plata

OneMain Financial Reviews

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  Nicholaus Cappy
  1

  The employee of this vehicle nearly ran me off the road while she was driving on the lane of oncoming traffic down Washington Street to turn on to Rosewick to get to work because she was one minute from open. This is not the type of person I would want helping me at this business. Putting other peoples life in danger because she’s late to work.

  Response from the owner

  We'd like to learn more to see how we can help. Please send us an email at [email protected] and include your first and last name, Google username, phone number, zip code, and a few additional details about your experience. -AS

• R

  Ryan Lee
  1

  FOR SOLE PROPRIETORS...The branch manager knows what she is doing. Deal with only her. Have them run your financials (pay stubs, taxes, etc.) before they do a hard pull on your credit so you don't end up with an inquiry on your report if you get denied. Went through the whole process only to be declined because I'm a sole prop and they based my income off of 2020 taxes where I reported a loss (one of the worst years in recent history for small businesses) not my current bank statements (where I'm in the black) which I provided which clearly can show I can repay the loan. Crazy thing is they take a little rinky dink pay stub from an individual as proof of income but not actual bank statements from your bank account as a sole prop. Foolishness at best. Save yourself the hard pull on your credit and have them run your paperwork first.

  Response from the owner

  Hello Ryan and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

• A

  Aaron Watson
  5

  This was by far the most easiest process I have ever had to go through when it comes to anything financial. The Rep was very nice and professional. She made it very clear on what it is I needed to proceed and get the loan approved and helped me the whole way through. I would recommend anyone who is trying to get a loan with in a short period of time to definitely come through OneMain Financial. 🙏

  Response from the owner

  Hi Aaron, Thank you for the great review! We are so happy that you had an excellent experience with OneMain and that our team made the process easy. We'll look forward to assisting you again whenever you need us. Have a great day! – LF

• K

  Kay Lew
  5

  Tia was great! She is very professional and the process was very easy. Everything was done within 24hours. I would recommend to friends and family!

  Response from the owner

  Hi Kay, Thank you for sharing your OneMain experience. We're happy to hear that Tia provided excellent customer service. We look forward to seeing you again soon. – LF

• A

  Avia Cumberbatch
  1

  Good morning Timothy, I have not missed one payment with One Main Financial at all and I was called about doing a modification for current customers to help with COVID-19 payments. I was told that this would not affect my credit and also received an email from One Main saying that they would not put any negative remarks on any customers accounts during this Pandemic. I paid all my modifications payments and did not miss one payment at all. I am in the process of buying a home and my credit score was 750 but your company but a negative remark on my credit saying I have a modification and then my credit score dropped 75 points which will prevent me from getting the loan for my new home. I have called in and done everything that your team has suggested I do including paying off the modification to remove this negative remark. This negative remark has still not been removed from my credit as of today as I was told it would be by several people which I have dates and names of each person I have spoken with. I have been working with Mariah the branch manager to get this resolved and she has been very helpful. Unfortunately it has not been removed and I know she has done all she can to get this resolved. I need your help to get this resolved today I am going to loose the home I worked hard to get and my deposit which will not be refunded. When I started the application process a couple months ago this negative remark was not on my credit it was just put on my credit within the last month. Please I am asking as a great customer for you to step in and get this resolved today. I worked too hard to loose my home now as I have already put in notice at my current home and I have two children I am responsible for. Put yourself in my shoes right now and think about how devastating this will be for you and your family. I am reaching out one last time to get this remark removed today from my credit and I will need confirmation that it has been done or I will have to take next steps which include getting my attorney involved and contacting the better business bureau.

  Response from the owner

  Hello Avia, we'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, and Google username and we'll have a member of our customer care team reach out to you. -AS

• J

  Jessica Calomeris
  1

  I've had an account here for over 4 years. I opened them when it was ran professionally and appropriately. Unfortunately, there is a new manager who has by far, the worst customer service skills I've ever seen. Being in the customer service industry myself, I know that first and foremost, if you do not have customers, you do not have a job. I have no clue how this woman, Krystal Goldsmith became a manager. She not only left myself and another customer waiting while she explained something to her co-worker for more than 10 minutes but she was unpleasant and rude. I've had 2 loans in the last 4 years and have only been late one time in that time frame. It is customary amongst companies to give a courtesy refund once a year for a late payment. I called the office before my grace period was up to inform them I would be bringing a check to pay off the entire balance. Since the check was being mailed to me, it unfortunately was 2 days past my grace period. When I asked her to refund the fee she flat out refused. I would not recommend going to the La Plata One Main Financial if it were the last establishment on earth lending money. Please do your homework on their insanely high interest rates. If you enjoy paying back 10x more than you borrowed and being treated like trash, then go see Krystal Goldsmith.

• T

  Tammy Cunningham
  5

  The young lady at the front desk was very helpful and attentive. I apologize for not having her name. Susan was also helpful and explained everything to me in detail to make sure I was comfortable with the process. I will be using One Main for my money needs.

  Response from the owner

  H tammy, Online feedback is valuable to us and we are thankful you took the time to let us know about your experience. Best wishes -JS

• D

  Denise Bruce
  5

  My Loaner Nisey, Did an outstanding job in processing my loan applications. She was able to answer all my questions without delay. She able to go over the application completely. I just say Thank you Nisey for a job well done!

  Response from the owner

  Hi Denise, We appreciate you taking the time to leave us a review and are glad to hear about your experience! Best wishes -JS

• J

  John Zimmerman
  5

  The Loan Manager, TY, and Her Team have helped me by Understanding my difficulties at times repaying my Loan past due! It’s embarrassing for me whenever it happens; but TY works out a restructure plan that is very helpful during these difficult times! In Our small Community of La Plata , Maryland; If you need a Loan and stellar Understanding By a Group of Professionals One Main Financial is the Place to consider!! John Zimmerman

  Response from the owner

  Hi John, Thank you for the review. We truly appreciate your feedback! Best wishes -JS

• L

  Latdavanh Tiffany Reese
  1

  The representative Shanice at the LaPlata office have the worst attitude and poor customer service. I got tired of her unprofessionalism, I paid and closed my loan and gave my business to my credit union.