Wells Fargo Bank Rosewick Rd, La Plata

Wells Fargo Bank Reviews

• L

  Linda Lee Lindley
  1

  This morning, I phoned the branch in LaPlata, MD, hoping to make an appointment to meet with a new accounts representative. I spoke to someone who explained that the new accounts rep was with a customer. I gave her my contact information and requested that the new accounts rep return my call at his/her earliest convenience. Unfortunately its now 1:30 p.m. and no one has returned my call. I went online to see if I could schedule and appointment. Evidently no one can speak with me or see me about a new account until October 12th...lol...that's 4 days from now.

  Response from the owner

  Thank you for your detailed review, Linda. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• T

  Taylor Wood
  5

  I absolutely love my bank, I previously lived in Waldorf and just moved to Fort Washington but I will continue to use this location. The staff is so friendly and sweet; they always help me promptly and with a smile. I believe I always see Miss Danielle and I absolutely love her! If I could give 10 stars I would!

  Response from the owner

  I'm truly glad to read your review, Tay, and I appreciate you taking the time to share these kind words. Have a great day. -Janet, Wells Fargo HL Social

• J

  Judy Higginbotham
  1

  Just stopped and went in to do some banking. One clerk at window and one at drive thru. One person at counter and then me. Counter clerk had no sense of urgency about her. She was too busy discussing her clogged drains and how using drain snakes or the way nothing else would work. The gentleman at the counter turned, looked at me, turned back and went back to discussing her drain problems. She spoke slowly and after seeing she could care less if someone else was in line, I left. I have NEVER had that kind of experience with Wells Fargo before. I would still be standing there or gotten VERY aggravated and asked if the drive thru clerk could help me. Wouldn't happen at our Walls Fargo. Clerk would be searching for another job. She needs to be trained in good fast customer service and you need other counter help.

  Response from the owner

  I'm disappointed to learn about your interaction with some of our team members, Judy. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• H

  Heidi Perriello
  1

  Horrible service..... if you need to speak with somebody it will take over an hour. Bad person coverage for patrons. Also personal conversations at counter with patrons like there is not a thing going on in the world. Never again, been here almost 45 mins and same conversation still going on between patrons.

  Response from the owner

  Good afternoon, Heidi. I’m truly sorry to learn about the customer service you received at this branch. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback. -Shannon, Wells Fargo HL Social

• G

  G Dawg
  1

  Worst experience there’s one person in line and takes 20 mins 30 mins with one person so slow and worst experience

  Response from the owner

  I'm sorry you weren't assisted in a timely manner at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• d

  de Framabrico (Zeep7112)
  5

  Went to notorise some documents at this location and the whole process was very quick. The teller was also very friendly.

• D

  David Sincere
  5

  The staff is friendly and takes care of all my banking needs.

  Response from the owner

  I’m happy to hear you feel this way, David. Thanks so much for the feedback. -Janet, Wells Fargo HL Social

• J

  James's Garage
  1

  Never open on top the atm always down

  Response from the owner

  Thanks for bringing this to our attention. I apologize for the inconvenience, and I've reported the ATM issue to the appropriate teams. Feel free to email me at [email protected] with any questions or concerns. Be sure to mention your full name and Google username (no account numbers). -Jessica, Wells Fargo HL Social

• J

  James Hardeman
  5

  Friendly people. Very helpful when opening an account.

  Response from the owner

  Hi, James. I'm very pleased to hear our team members at this branch are so helpful. Thanks for taking the time to share this with us. -Shannon, Wells Fargo HL Social