OneAZ Credit Union W Monroe St, Phoenix

OneAZ Credit Union Reviews

• M

  Margo Morquecho
  5

  I read the previous review from a dis-heartened member and I have to say that I have experienced the total opposite with my dealings with the Credit Union! I have been a member for over 20-25 years and I have nothing to say except gratitude and praise for the outstanding work each worker has given to me. From the tellers inside to the convenient drive thru for banking needs to the buying of new/used cars, they have always been helpful, courteous and wanting the best for me. Their interest rates are exceptional so I deal with them instead of car dealers. I have had problems with Probate and Gladis Soto has gone above and beyond to help me by going as far back to 2014 to retrieve archived bank summaries to assist me with the Court's requirements. They have notarized everything I needed and we know each other by first name basis. I have never had this kind of help with any banking institution ever. When calling regarding a Visa question to changing my password to general questions, I always get assistance and they have always taken a burden off of my back with whatever I am dealing with at the time. I had my dad change from a bank to the OneAZ credit union years ago and we have been very happy about the trnsfer. When I walk into the "new:" AZ State Credit Union of One AZ Credit Union, I am hopeful that people that do not just work for the State, will use this banking service as it is available to anyone who wishes to have a real good banking experience. I will never change to a bank ever again and I can say that everyone who works there are there to help, asssist and make you feel less worried about financial issues. They are Professionals with a 'heart'. Keep up the great work OneAZ credit Union on Monroe and 18th Ave. You are a heck of a team! margo morquecho

• J

  Judith Sebastian
  5

  Honestly I have never ever gotten this treatment in any banking facility ever, it was AMAZING. I have been going thru a rough patch with the passing of my father I have gotten into some heavy overdraft issue and playing the catch up game. I went in not expecting anything and thinking I hope they can do something for me and help me in some way. I signed in and have not been seated for 3 minutes when out came Gladis, with the friendliest most caring smile. I sat down with her and explained my situation, she showed so much care and compassion. She was willing to help me and had plan A and plan B, but she never gave up on me. She gave me plan B, and I was so RELIEVED and THANKFUL that yes I did cry a little and had to give her a huge and warm hug. I walked out of my bank feeling like a huge weight had just come off my back, and I have GLADIS the loan specialist to thank. I will be forever be grateful and a loyal customer to OneAZ Credit Union for years to come. She is a great asset to you establishment, give her a raise. :)

• D

  DC Naill
  5

  We LOVE our credit union! We’ve been with One AZCU for four years. In fact, this location was just being opened when we started our account with them. The people who work here are always helpful & kind. If you’re looking for a change in baking options, seriously consider One AZCU! They are opening more locations across the state to make banking more convenient, as well. You won’t regret a change to ONE AZCU!

  Response from the owner

  Thanks so much for your review! We are so glad to hear you've had a great experience with our Monroe branch team! Thanks for being a OneAZ member!

• D

  Dan Edwards
  5

  Javier helped me open a business account and I was very impressed with the speed and thoroughness of their services. I left with everything I needed for my business and would highly recommend other businesses check out OneAZ.

  Response from the owner

  Hi Dan, thank you for your review! We're so glad Javier helped you out with your account and provided a great experience. Thank you for being a OneAZ member!

• B

  Beth Stern
  1

  THE worst. I cannot believe how difficult it is to do business with this credit union. I have my auto loan through them, and they can do literally NOTHING over the phone. They always suggest you come into the branch regardless of the fact that their only open the same hours I'm always at work. Even if you make time to go in and deal with things face to face, they somehow manage to "lose" your paperwork. AND with your paperwork mysteriously gone forever, you get to pay all sorts of overdraft and late fees when they completely screw up your payment ACH date... after taking time to do in person. NEVER AGAIN...

  Response from the owner

  Thank you for sharing your experience with us Beth and thank you for your long-time membership with OneAZ! We enjoy hearing from our members and this feedback will be shared with our team. Please connect with our Member Care Center at 844.663.2928 Monday through Friday from 8:00 AM to 6:00 PM. Our team is known for providing knowledgeable and helpful service. We can address this challenge and provide you with resolution. Visit us at OneAZcu.com/help to find answers to Frequently Asked Questions and learn more about connecting with us through Live Chat, Secure Message and Virtual Visit.

• T

  Tommy Dee
  1

  Go to another bank...This bank isnt worth the headache you will have..Drive-thru ATM is always broken or has a issue.Go in with a problem and they make you wait 2.5 hrs to see a banker...hmmmm...no thanks

  Response from the owner

  Thank you for sharing your experience with us Tommy and thank you for your membership with OneAZ! We enjoy hearing from our members and this feedback will be shared with our team. Please connect with our Member Care Center at 844.663.2928 Monday through Friday from 8:00 AM to 6:00 PM. Our team is known for providing knowledgeable and helpful service. We can address this challenge and provide you with resolution. Visit us at OneAZcu.com/help to find answers to Frequently Asked Questions and learn more about connecting with us through Live Chat, Secure Message and Virtual Visit.

• J

  John Alexander
  3

  Yes this is a pretty good Bank as far as a bank but the things that you need that cannot be done. like take money from a regular bank and put it into my account that’s ok but I cannot take money from one AZ account. and put it into a regular bank without being charged as in six dollars at a time

  Response from the owner

  Hi John, we're sorry to hear that you're not having a great experience transferring your money! We definitely want to help you out with this--if you give us a call at 1.844.663.2928 we'd be happy to go over your options for withdrawing or transferring money without fees. Thanks!

• P

  Pricilla Grenewicz
  5

  I came in to the Monroe office in Phoenix Arizona and saw Erik Soriano. I had an issue with my account that was not explained correctly to me and he was able to fix it and explain my account to me correctly. I’m very thankful for his help! Great job Erik Thank you so much!!! Pricilla

  Response from the owner

  Hi Pricilla, Thank you for your review! We're so glad Erik helped you out. Thanks for being a OneAZ member!

• m

  mvbabygirl0
  5

  Fantastic experience here at OneAz, I was helped by Javier Aguilera. He really new how to do his job and gave me an estimate on my car to refinance.

  Response from the owner

  Thank you for your review! We're so glad Javier and the Monroe team helped you out with your car refinance estimate!

• S

  S D
  3

  Been a member all my life, however when it comes to what members should pay, is disgraceful. They make member pay for what someone should pay if not a member. All I wanted was a moneyorder and they charged me 3 dollars and shrugged and the girl had an attitude. That service that shouldn't be allowed

  Response from the owner

  Hi there, we are very sorry to hear that you had this negative experience while visiting our Monroe branch for a money order. We will pass this insight along to the appropriate parties. If you'd like to speak with our branch manager, please send an email to [email protected] with the best number we can reach you at. Thank you.