One Nevada Credit Union E Tropicana Ave, Las Vegas

One Nevada Credit Union Reviews

• S

  Shawn Young
  5

  I opened my account this morning with Joanna. She gave me great service and was very friendly. It was a quick and easy process. I look forward to banking with this credit union 😃

  Response from the owner

  Thank you for the great review, Shawn. We appreciate your membership!

• M

  Ms Mina
  5

  They were very nice and welcoming as soon as I arrived. That felt good. No long wait or hassle at all. I like the set up inside as well. Definitely glad to be a new member to an awesome credit union family. Keep up the great work everyone. Thank you Joanna

  Response from the owner

  Thank you for the wonderful review, Ms Mina. We are so glad that Joanna provided such excellent member-service. We appreciate your membership!

• c

  cierra toureé
  5

  As a person who is constantly appalled by banks, it’s safe to say that One Nevada is the best choice!! I’ve had anoth credit union in the past that was fabulous, but since I moved to Vegas I needed a new account in my state. After long and extended research I decided upon One Nevada and it’s been amazing. The help from every branch is super amazing, but Donna specifically at the Tropicana branch is particularly amazing !! She helped me get my account back in order after my extended hospital stay and I just simply couldn’t be more thankful to her and this credit union!! Btw when you open your account you have 4 options for the cutest debit card, Chase who?!?! lol

  Response from the owner

  Thank you for the fantastic review, Cierra. We are so glad to hear that Donna provided such excellent member service. Welcome to the One Nevada family. We appreciate your membership!

• J

  Jim Trobiani
  4

  When there's no one waiting you still have to sign in at the kiosk and some time's the question you have to ask isn't on the list the last time I was there I went to leave because I didn't want to deal with the kiosk three people working one said sign in when I started to walk out another employee came up and asked if I needed help took less then a minute to answer my question , I understand if it's busy have people sign in take down their name so you can go talk to a person at their desk.

  Response from the owner

  We are sorry to hear this and would really like the opportunity to speak with you about your experience. Please contact us at [email protected] so that we can get in touch with you.

• A

  Aldo Vasquez
  1

  This branch needs to fix their ATM’s. Everytime you try to make a deposit the machine will just spit your money out back at you. Doesn’t matter what bill or amount, it’ll just spit it out at you. Came to this bank to improve my credit and it was conveniently close to my house. Now I just want to pay off my credit card and get as far away from this bank and their broken machines.

  Response from the owner

  Hi Aldo- We are sorry to hear of your negative experience. Our goal is to provide excellent member-service, so we'd like to find a resolution for you. If you would be willing to give us another chance to try to turn your experience around, please contact us at [email protected]. Thank you.

• J

  Janie Palomino
  5

  I had a great experience at this bank for a car refinance. Tania Flores was very professional and very nice! She did an amazing job processing our paperwork!! I would totally recommend this bank!

  Response from the owner

  Thank you for the great review, Janie. We are so glad that Tania was able to help with your auto refi. We appreciate your membership!

• J

  Jose C
  1

  No shared branching so means I can't go inside to withdraw money plus atm charges 2.50. If they did shared branching then the atm wouldn't charge a fee. Guess this credit union don't care to participate in it & please don't blame covid.

  Response from the owner

  Thank you for sharing your feedback, Jose. One Nevada is part of the Allpoint network which gives members access to over 45,000 ATMs fee-free. If your personal credit union is using Allpoint, you will also have access to these ATMs. Find the ATM closest to you here: http://www.allpointnetwork.com/locator.aspx.

• A

  Aida Baty
  5

  I would like to thank Mr. George Dammeir (Financial Services Associate) for helping expedite my loan the next day. Thank you very much. Keep up the good work!

  Response from the owner

  Thank you for the great review, Aida. We appreciate your membership!

• s

  sasha sweet
  1

  HORRIBLE! HORRIBLE! I should have paid more attention to the reviews before I opened my account here. IT IS SOOOOO Inconvenient to have an account here. The ATMS are few and FAR between, different pin numbers for different things (dumb.. last thing I need is ONE MORE Pin to remember), CUSTOMER SERVICE sucks. So RUDE, so robotic, so "Unhelpful", no weekend hours... horrible. AND THEY WANT TO CHARGE ME $5 when you call customer service for your account status. Amazing! I CANNOT wait to close my account. BIG mistake opening up my account. I should have gone with my instinct when I walked into the trashy location on E. Tropicana. The parking lot is GHETTO, the office is dirty... it's just very stressful. I dream of a reg. bank. : (

  Response from the owner

  Hi Sasha – We are sorry to hear this and would really like the opportunity to speak with you about your experience. One Nevada is part of the Allpoint network which gives you access to over 45,000 ATMs. Find the ATM closest to you here: http://www.allpointnetwork.com/locator. Our contact center is open weekends and can be reached at 800.388.3000, Monday – Saturday 10:00 a.m. – 9:00 p.m. and Sunday 10:00 a.m. – 6:00 p.m. Please contact us at [email protected] so that we can get in touch with you and help resolve any additional concerns. We appreciate your membership!

• L

  Lacey Hutter
  5

  Mrs. Letoya was super sweet and knowledgeable.. helped me fix my account so no further issues.. made my day so much better..

  Response from the owner

  Thank you for the great review, Lacey. We are so glad that LeToya provided such excellent member-service. We appreciate your membership!