Old National Bank Duckwood Dr, Eagan

Old National Bank Reviews

• G

  Ginni Lambert
  1

  Long term customer of Anchor Bank, very unhappy with Old National. They could care less about their customers-. They eliminated Saturday drive thru, now limited hours M&F 9-5pm-not very accessible for those of us who work. And today,to top it off, I find you can no longer call the branch-they have replaced the local number with a number to their call center, which is horrendous. Left on hold with their various phone recordings for 20 minutes, then another 10 minutes while they collected more information and left me on hold to answer a question that tool less than 30 seconds. The people at the bank branch are great, but Old National wants to make sure you can't get to them. Shopping for a new bank.

  Response from the owner

  Ginni, we hear your frustration and appreciate this feedback. We take client service seriously and would like to address your concerns. We invite you to email us at [email protected] or call our Client Care team at 1-800-731-2265.

• D

  Duane Lenander
  1

  Don't go here for a home mortgage. They have recently hired a Vice President for mortgages that I have previously had extremely negative experiences with. In my experience, the Title company that this mortgage officer recommended, made a couple mistakes disbursing funds. We had reached out to them to ask questions about our concerns and how the bank handled things as well. Instead of doing their fiduciary duty to their client, they "went out for drinks" with the person from the title company and told them to watch out for us. They then told us that they did that?!? Beware of doing mortgage business here.

  Response from the owner

  Duane, thank you for sharing this with us. If you would like to discuss your concerns with us directly, please contact us at 1-800-731-2265.

• N

  Nicholas Geller
  1

  Tried to complete a construction loan/mortgage with this bank, while building our new house. We started construction of our new home, only to have a foundation poured and no loan, just BS. This had nothing to do with our side of the fence, perfect credit ratings and paperwork had been completed, I was even working with the bank's president. Seeing a previous reviewers experience only made me cringe when I read it, hence my review. P.S. also had a commercial account with them for my business, now I drive over an hour to get to my new bank, twice the convince, can be done online or just over the phone.

  Response from the owner

  Nicholas, we sincerely appreciate this feedback and will share it with our team. If you would like to discuss your concerns, we're here to help at 1-800-731-2265.

• s

  susan marshall
  5

  I have always been very happy with the staff and service at Anchor Bank particularly in contrast to our old bank! They have been both professional and friendly- even to our dog Rosie who is always welcomed !

• S

  ShadowElv Minecrafter (ShadowElfMinecrafter)
  5

  One of the best banks I have ever been to, food was great, coffee was fresh, fire place was warm, staff was friendly, lighting was great, tellers were very nice, I was able to deposit my diamonds no problem.

• M

  Mark Esslinger
  5

  A very nice bank easy drive-through and walk in available

  Response from the owner

  Thank you, Mark. We'll share this with our team. We're glad to be your bank in Eagan.

• F

  Finn
  1

  Any bank whose manager asks for a SSN from an international student is either too provincial, ignorant, or biased to be a branch manager; bank just needs the Visa.

• A

  Adylene DeJesus
  5

  Love their customer service, special thanks to Sarah that took her time to helped us with our situation.

  Response from the owner

  Thanks very much! We will be sure to share this with our team.

• J

  Jinice Entertainment
  5

  Glad I bank here, the muffins Rob brought in were phenomenal.