SPIRE Credit Union - Eagan Town Centre Dr, Eagan

SPIRE Credit Union - Eagan Reviews

• R

  Roseabelle Shelton
  1

  Administration, Jim Lynch was very disrespectful not courteous at all on the phone call. The Bank made a mistake on my account. My savings is suppose to cover $3.50. That turned into 40.00 dollars overdraft. They have a link from checkings to savings. Then he said, like he's threatening me. I think he's trash. I do completely. How abnoxious. Do they remember we pay them? They don't pay us. Low class representatives. Incompetent bankers. I definitely do not recommend Spire.

• P

  Piero Bernini
  2

  In regards to the Eagan location, I see 7 people working. A 20 minute wait to deposit a check is ridiculous. Go to the eden prairie location. Much better.

  Response from the owner

  Piero: We are sorry to hear that you did not have a good experience recently at SPIRE Eagan. Our Assistant Vice President of Relationship and Service Experience will be reaching out to you to learn more about how we can do better in the future. Thank you for your feedback and for being a SPIRE member.

• S

  Somaly Riebe
  1

  Worse bank I’ve ever worked with. They charge fees for declining a charge even if you opt out of overdraft protection. I asked them to opt me out of overdraft fees, but they didn’t do it properly and charged me over $300 of fees. They reimbursed me after I went in and told them about it, but I shouldn’t have to call them. I’ve never had a bank charge me over $300 worth of fees before. They did it over the course of a week! That’s simply unacceptable. I’m taking my money elsewhere.

  Response from the owner

  Somaly: We are sorry to hear about your recent experience at SPIRE. Our Assistant Vice President of Service and Relationship Experience would like to reach out to you so we can learn more about this situation. Please email us with your contact information at [email protected]. Thank you for being a SPIRE member, and we hope to continue to serve you in the future!

• M

  Meghan Wyss
  5

  Casey was extremely helpful and has wonderful customer service skills. Lookimg forward to working with him in the future. Update: I spoke with Kristen in the call center today, she was extremely helpful and went above and beyond to help me get answers.

  Response from the owner

  Meghan: We're so glad to hear that you had such a positive experience at SPIRE - Casey does a great job! Thank you for the five stars and for being a SPIRE member. We're happy to know Kristen was able to help you get answers to your questions. Thank you again for leaving your feedback and for being a SPIRE member!

• A

  Autumn Snow
  1

  I have been a member for many years now, and ALWAYS have had AMAZING customer service. Today, I unfortunately stopped at the Eagan office out of convenience and proximity to my job. I went through the drive through and had to press the “call for service” button twice, I was helped by a wonderful and helpful woman, but when I told her that I had been waiting to be helped another woman popped up on the monitor and told me if I would have sent my ID and card in right away, I would have been helped faster. I told her I had pressed the button twice for service, but wasn’t helped until after I had pressed it a second time. And she told me that the other tellers inside were waiting for me to send in my ID debit card. I have never once had to send in my cards prior to being helped. I’ve also never argued with by a teller to tell me my actions were wrong and that it was my fault I wasn’t helped faster.

  Response from the owner

  Autumn: We are sorry to hear about your recent interaction at SPIRE Eagan. Our Assistant Vice President of Relationship & Service Experience has reached out to you to learn more about how we can do better. We will use this as a training opportunity. Thank you for being a SPIRE member and we look forward to serving you in the future!

• A

  Ahmed Dawood
  5

  I had a great experience opening new account with spire credit union. Andy was professional and very helpful throughout the process, and ensured I was well informed about the products. Awesome experience, extremely professional the whole time and the customer service was excellent

  Response from the owner

  Ahmed: We are so glad you had a great experience at SPIRE Eagan. Andy is awesome. Thank you for being a SPIRE member!

• U

  Unusuala Customeria
  1

  Three times you're out. I've never had trouble buying products, but three times now when they needed servicing, I submitted all documents (everything is still paper) with ample time for them to process, and it simply wasn't done. I've got six hours of rigmarole clocked dealing with Spire errors, specifically "lost" signed documents. Though their online banking is adequate, it's not nearly as convenient as commercial banks, and occasionally is frustrating. Transactions often take days to process, the same ones my bank processes immediately. As much as I want to promote the co-op business model, with Spire it's too costly time-wise, and frankly, risky. They're chatty, but when it gets down to doing the business of banking, they bumble. Good intentions only carry you so far. Yes, it's nice to be treated like a person, but when it comes to money, I'd rather be treated like a carefully handled number.

• S

  Suzanne Eilers
  5

  I would like to thank Spire for being the only place that is giving me a chance to have a car loan. I haven't had any way to get credit in many years and have not purchased a car since 2001. Pretty darn awesome! Thank you!

  Response from the owner

  Suzanne: We are so happy that we were able to assist you with a car loan! Thank you for the five stars and for being a SPIRE member.

• D

  Deb
  1

  Transferred to Spire CU because my old CU merged with Spire. Transfer did not go smooth, but got it figure out after many calls. They where offering a Visa card with free interest on balance transfers so I thought this would help me out and took it. They did not tell me if I make new purchases on the card that I would be charged Finance Charge on new purchases if my entire balance (purchases + balance transfer) was not paid in full. Now I am being charged interest on purchases even though I make payments that more then cover the purchases I made. I will be calling ever month to get this reversed. Not the hassle I signed up for. Don't have this on my other credit cards. Will not be using this card anymore.

• v

  very epic
  1

  I've been banking here for several years and have found no benefits to being a member. More issues than anything. Still not able to do a simple mobile deposit that I use to have when banking with a larger bank even with going in and talking to a banker.

  Response from the owner

  Nicole: We are sorry to hear of your recent frustrations with SPIRE. Next week, we will be launching a new app with new mobile deposit features that will hopefully make your experience better. Could you provide more specifics on your experiences so that we can do better in the future? Please email us at [email protected]. We appreciate you and thank you for your membership with SPIRE.