City & County Credit Union - Eagan Office Central Pkwy, Eagan

City & County Credit Union - Eagan Office Reviews

• C

  Cathy Anderson
  5

  This was my first experience with a credit union. I asked many questions about checking, savings and personal loans. Danielle was very patient with me and answered all of my questions. My experience opening a new account was great.

  Response from the owner

  Hello Cathy! Thanks for the 5-Star review and sharing your experience. We couldn't agree more - Danielle is the best! Thank you for choosing City & County Credit Union!

• S

  Scott Steffen
  2

  After being a member since 1982 my account was closed due to inactivity. I went to the Eagan branch to resolve the issue and was told I would have to pay a $5 fee to open my account again. I asked for this to be removed and after a call to the manager it was. The employee didn't seem overly confident with our interaction and we were told in order to have a mortgage loan application reviewed we should expect 8 weeks. We left disappointed and uncertain we should continue with the process.

  Response from the owner

  Hi Scott - Thanks for sharing your experience. We are so incredibly sorry for any confusion and miscommunication you received while visiting the Eagan Branch. When you submit a mortgage application with City & County Credit Union, our lending team reviews your application within 24-48 hours. Can you send us an email at [email protected]? We'd love to make this right.

• J

  Jim May
  1

  I went to cash a check that was written from one of their customer’s accounts, they would not cash it unless I had an account there myself . This policy tells me that they don’t stand behind their customers. I will never accept another check from one of their customer’s accounts. I’ve never had this issue at another bank or credit union. Plus the lady there was rude about it.

  Response from the owner

  Hi Jim - We're incredibly sorry to hear about your experience you had while visiting our Eagan location. We are currently looking into what happened while you tried cashing a check so we can improve our experience. Can you send us additional details to [email protected]?

• W

  Weronika Trejo
  5

  I am personally hurt by all of these negative reviews about such a phenomenal establishment. I've been a CCCU member for over ten years along with my family. I know much of the staff very well along with security. Karla, Tyler, Christi and more do a stellar job at creating relationships with members. Many of these reviews are outdated and from a completely different staff (that I also question the negative reviews about) and establishment, as they moved to a newly renovated facility over a year ago. I'd like to tell you my experience. Five stars doesn't even begin to cut it. Often times the staff greets me (and my dog) before I enter into the first set of double doors before entering the facility. When I enter, they greet me by name (and don't even need my member number) and ask about my family, recent trips, how school is going because I am a teacher, and how I am getting along on a day to day since my mother passed away last November. I remember telling Karla Wallace about my mother, another CCCU member that she knows well, and she cried because she had such fond memories with my mother at the Credit Union. From mundane transactions to helping her pay off her house, Karla remembers it all. The whole staff treats me with respect. Because of my mother's passing and some technical issues (that was not their fault), I had some complications with my account. Karla was quick to fix them not because she just wanted a happy member and to move on. She could see why those issues were problematic and fixed them right away because that's the right thing to do, not because it's just a Google Review away from ruining a reputation. I will always be grateful for the help I receive from CCCU Eagan Branch and will forever recommend them to others. They are kind, compassionate, helpful, knowledgeable, friendly, and always willing to go the extra mile for all of the right reasons. Any community is only as good as the people in it, and I tell you that this is the best it gets, and I've been to other banks. I have no plans to switch banks ever because of this amazing staff! I love them!

  Response from the owner

  Hi Weronika! We are blown away by your kind words and can't thank you enough for calling City & County home. It's because of members like you that we love our job and are proud to be a not-for-profit financial cooperative that puts our people first. We will make sure to share the love with our Eagan branch! Visit us again soon!

• D

  Dave McKay
  5

  Was looking for a loan to buy a used truck from a private party. Danielle was so helpful in getting everything put together for me. I'm super happy with the interest rate they gave me.

  Response from the owner

  Hi Dave! Thanks for sharing your experience & for giving City & County Credit Union a 5-star review! We'll make sure to pass along your glowing review to Danielle - we are so lucky to have her on our team.

• Z

  Zahnia Harut
  1

  BEWARE -I wish I would have read these reviews about discrimination before coming to this bank and wasting 3 hours of my time. I can honestly say I believe I was discriminated against just like another reviewer said. It’s ironic that even another reviewer with a Hispanic name said he was also denied a credit card with $27,000 deposited. To be fair, the banker that helped me was excellent and very nice. I applied for a credit card, I have a decent credit score a stable job as an RN with over $100,000 annual income. They wouldn’t even approve me for $1,000. With a very weak explanation from the manager and underwriter. I have good payment history and no active collections. I believe the underwriter saw my ethnic name and was biased. I am baffled at the inflexibility of this credit union, and I have never had an experience like this. Royal Credit Union in Apple Valley approved me for $15,000 instantly that same day after I left.

  Response from the owner

  Hi Zahnia - From all of us at City & County, we are terribly sorry that you had a bad experience. We hold our team members to top service standards and can promise you that are working with our Eagan team to find out more information. To help us improve and deliver the best experience, can you send us more details to [email protected]? We would love the opportunity to make this right.

• E

  Elliot Trejo
  5

  I'm not sure why there are so many negative reviews, my family and I have been members of the Eagan CCCU Branch for over 10 years and have had nothing but top-quality service and friendly smiles. Their new building is welcome and definitely a big step-up from their previous place, which wasn't a bad place to begin anyway. But the people here are the difference. We've been more than happy with the service and don't see that changing anytime soon. I highly recommend CCCU's Eagan Branch!

  Response from the owner

  Hi Elliot! Thank you so much for the glowing review! We love hearing from our members and are so glad that you are apart of the City & County family. We will make sure to share the love with our Eagan team!

• K

  Kevin Quicksell
  5

  I stopped by to discuss what I could do with my funds but unfortunately, their computers were down. I was still able to talk over my options and the very helpful woman behind the counter took down my information. Later, when the computers got back up and running the actions I had decided upon were done. I would recommend using CCCU if you are able to.

  Response from the owner

  Thanks for the recommendation, Kevin! Hearing feedback from our member-owners is the most important way we make sure we're delivering the best member experience. We'll make sure to send your love to the Eagan branch!

• D

  Dom Kowitz
  1

  I’ve never been more disappointed to be a CCCU customer. Today was the first time I’ve ever been to the Eagan branch, I’ve always done my business at Shoreview. The Branch Manager Christi was rude from the moment we walked in the door. All the other reviews were right, and I know that I won’t be doing any business in Eagan anymore, possibly not at all.

  Response from the owner

  Hi Dom - we are so sorry to hear that you had a bad experience at our Eagan branch. We expect top member experience from all of our branch locations. We are always looking to improve and value your feedback. If you want to share more details, please email us at [email protected]

• A

  Adam Schwartz
  1

  Can't remember the lady managers name when I used this credit union. But I had a small, SMALL issue and she charged me for it while comments were made about my personal information very loudly by her while others were around and watching. Was there almost 2 years no issue. No idea where the manager was who got me to sign up there but never had one issue and she said she couldn't budge on a small fee! And her reason was for something personal that wasn't her business to let all customers and employees hear about from her big mouth. Smh