Old National Bank E 56th St, Indianapolis

Old National Bank Reviews

• A

  Anonymous Indy
  1

  Opened up a checking account. Later went back to withdrawal my money showing them my copy of deposit receipt and check book account number. Here they turned around closed my account, they never sent me any kind of notification through the mail contact me. They took all my money. Beware of this bank! I will never do business with old navy national again! They're thieves!!

• K

  Kara Critchlow
  1

  Have cashed my checks here for a year with very few issues, all of a sudden today because I went to a new teller I have to pay a fee to cash my check even though my employer's paycheck is issued through an Old National account! So had I walked to the girl 3 ft away from this one like I did last pay I wouldn't have had to. THANKS SO MUCH FOR CHOOSING TO TAKE THIS FEE RIGHT BEFORE CHRISTMAS! UGH

  Response from the owner

  Thank you for making us aware of this situation. We recognize you are frustrated and appreciate your feedback. Please email us at [email protected] or call our Client Care team at 1-800-731-2265 for assistance.

• N

  Nancy Breedlove
  5

  We have been banking here for years. The staff is always helpful and friendly. There are at times new employees that request ID and verification, but that is to be expected. They are only doing their jobs, for which I am grateful.

  Response from the owner

  Thank you for sharing a review, Nancy. We take customer service seriously. It is our goal to meet and, whenever possible, to exceed the expectations of our clients.

• D

  De Woodson
  1

  Slow took 25 minute at the drive thru, only one in line. Ask for a withdraw slip, send me a deposit than didn't even send my money... Then send the wrong amount of money.

  Response from the owner

  We appreciate your feedback and apologize for any inconvenience. We will definitely pass this along to our team.

• s

  sandy Barrios
  1

  No good no open saturday other bank is open closed 2pm omg😏🤦‍♀️🤷‍♀️maybe change bank

  Response from the owner

  Hi Sandy, we appreciate your feedback. For your convenience, many transactions can be completed through digital banking, and without a visit to a branch. If you would like assistance, we're here to help!

• R

  ROSS CHUMLEY
  1

  MARTEL V. HAS NOT ANSWERED MY REQUESTS FOR OVER 6 MONTHS! I ASKED FOR SPECIFIC DEBIT CARD FUNCTIONS. AFTER BANKING AT ONB FOR OVER 4 YEARS. A NEW MANAGER AT A NEW LOCATION. HE AGREED TO UPDATE MY DEBIT CARD. HE NEVER DID. HE AGREED TO CALL ME. HE NEVER DID. I HAVE CALLED OVER SIX TIMES IN SIX MONTHS. PLUS 4 BRANCH LOCATION VISITS. HE HAS NEVER RETURNED A CALL. NOR HAS HE DONE WHAT HE AGREED TO DO. FRUSTRATED! AND NOW I AM WAISTING MY BREATH!

  Response from the owner

  Thank you for sharing this feedback. If you would like assistance, our Client Care team is available at 1-800-731-2265 from 7 am to 7 pm Monday through Friday and 7 am to 2 pm on Saturday, central time.