OECU - Oklahoma Educators Credit Union Northwest Expy, Oklahoma City

OECU - Oklahoma Educators Credit Union Reviews

• T

  Timothy Graham
  5

  We came from Bank of America to them now about 2 years ago. They refinanced our vehicles to a lower payment than anyone else, and were able to rule over an existing loan into the car notes. They have none of the outrageous fees that other banks have, and they even pay interest to our checking account. Sure, the website isn't as comprehensive as BoA, and they don't have an app, but none of that slows down anything we need to do. I always speak to a real person when I call, and they have longer hours than anywhere else we've had our money. We made the switch, have been very pleased, and have never looked back.

• R

  Rita Martin
  5

  I've banked here for over 30 years. I have always received the best care. Everyone has been helpful. Mr. Joshua Stone has personally helped me with all banking need in the most polite & professional manner. I am extremely happy with this Credit Union.

  Response from the owner

  Thank you for the great review! We’re so happy you have had a great experience banking with us. We look forward to seeing you the next time you stop by.

• J

  John Damiani
  1

  I called 3 times today to get an answer on whether oecu is still part of a co-op for my home credit union and no one could tell me anything more definitive than “probably”. A complete lack of customer service skills by the people I talked to as they made me feel I was interrupting their day. When I asked if they could confirm the guy Cody just kept repeating himself in a flat monotone voice over and over like I was not hearing him. I am super glad they are not my bank and would recommend avoiding doing business with such a poorly managed establishment.

• S

  Sarah Hall
  5

  Every transaction has been smooth and easy! Our loan officer has gone above and beyond to get the best rates. They have earned my business!

• J

  J K
  1

  Spoke to Mrs. Underwood who is a loan underwriter and was extremely rude and interruptive during our conversation. I am not a member nor would I chose to be after this encounter. I contacted Mrs. Underwood at the request of a member because according to said member Mrs. Underwood stated there were additional charges being added to the members' transaction, even though the itemized list shows a running total and lists no such charges. On more than one occasion she indicated she was going to "end the call" because I explained how to read a loan document, one which she should have already been familiar with, that contradicted her statement of how it "did not add up". I can't change math. After I ran down the document line by line with + and - to make it clear she said "thank you" and hung up on me. I guess she felt a sarcastic "thank you" makes her a polite individual. It does not.

• C

  Christopher Schmult
  1

  They want to charge me $25 dollars just to change the bank my car payment gets taking out from... I have never been charged in my life to change a bank for them to take money from. Then i said well instead of that can i just cancel and set up my new bank to send payment, she they replied you can but your interest rate on yorur vehicle will change.... I said are you freaking kidding me... I look at it this way.. do you want to get paid or not becuase the bank you will try to pull the payment from will not be there and the bank account wont be active..

• T

  Tameeka Brown
  1

  Racially discriminated by Midtown Kia and lied too by OECU. My husband and I purchased cars from Midtown Kia in Tulsa, Ok. On the 12th and 22nd of December 2018. The salesman told me I provided all that was needed and OECU financesd is both. A month later we still hasn’t received anything to legally tag our cars and Midtown Kia told us OECU was just “ backed up” so we were given a second paper tag. My husband was called back to the dealership the next night and was told his loan wasn’t approved for financing, however, the men in the finance dept. worked late to get my husband refinanced with OECU but at a lower interest rate. A month later, I was called and harassed by Jeremy in finance at midtown Kia demanding I bring my ****** self to the dealership by 8pm with a bank statement or else he would take back my car. This threading and yelling and calling me out of my name went on for two more days until I called Karen at OECU. In tears I told her what they were doing to me and according to my Bill of sale from two months ago, OECU was my Lienholder. I had a payment date set and called weeks earlier to inquire about my title to get my tag and OECU , having all my information, told me not to worry because my payment will be pushed back. Karen listened then informed me that I wasn’t completely approved and she needed three more things for my loan to be finalized. In shock I asked why would they wait two months? And why did the dealership harass me all week asking for complete different things? She denied any knowledge of why Jeremy and Brent from finance lied to me and tmrefused to give me all of the documents I signed. Instead she informed me that she needed a copy of my marriage certificate to verify my maiden and married name; another copy of our joint tax return , and SiX previous months of bank statements because even though she called and verified with my job and saw the deposits, she just needed to be more convinced. Now my husband only submitted two paystubs and was refinanced by OECU to a lower interest rate. I, on the other hand had to provide unnecessary and personal paperwork because Jeremy at midtown Kia went through my banking information and didn’t believe that a Black woman could make that much money. He verbally let me know “ my kind” lie and he was going to take my vehicle. His boss Brent didn’t care that I was being yelled and berated in the dealership full of people and that Jeremy didn’t even know what a 1099 form looked like, no, Brent smiled and threatened me as well. He even said I had no lender because he spoke with Karen two days ago ( which prompted the racial witch hunt) and said Karen didn’t even know who I was. So I let the liar finish and informed he and Jeremy that I have a binding document from 12/22/2018 the I was indeed financed and I spoke with Karen a few hours ago and she told me I was approved but he and Jeremy called and tried to say I falsified documents and OECU should drop my financing, giving the dealership the chance to take my car and keep my down payment. Karen assured me I was approved and once I gave her those documents she asked for, my loan and car would be safe. Unfortunately I believed her because when I did exactly what she said, she had meetings and couldn’t talk to me and left early but told her coworker to have me call the dealership. Well the harassment started after that but her coworker didn’t know what Karen decided. So after a week of malicious behavior by midtown Kia and then Karen waiting two months and just left me hanging I was devastated by the discriminatory behavior by OECU and Midtown Kia. I asked the men at midtown Kia why, if my lender wasn’t going to approve me, why didn’t they treat me like my Caucasian husband and work to find another of their 60 lenders or get my loan refinanced? They just went straight to threatening me . I never received an answer. Karen lies to me and so did the men at Midtown Kia. I guess Black women don’t work hard and deserve to have a nice car.

• m

  mk hig
  1

  I tried to apply for a loan and was turned down, but they was quick to approve me for a credit card. The credit card took 5 months to get and I got the run around on that. Telling me that the company that makes the cards ran out of plastic. They never informed me of anything and I had to call them every week. The only reason I came to them was because they financed my car. I will be glad when it is paid off, so I won’t have to do business with them anymore.

• c

  curt brooks
  1

  OECU is absolutely the worst banking institution I have seen in 50 years! Not to be trusted with my account! I had to fight with them to return my money twice! There should be zero stars

• J

  Jay Thomas
  1

  Well. Almost three years ago I financed a car through this uncoordinated, unknowledgable, bunch of customer service rejects. Three years ago. I still do not have a title. I have spoken to at least a half dozen of their agents/officers. No one knows where the title is. Everyone has a different theory on where I can find it. The only definitive fact I know is that the dealership mailed it to OECU. I have gotten a manager on the phone (Jesse) who claims to have been with the company 20+ years and seems to have a good working knowledge of the paperwork - but he pushed me off onto a subordinate and has blown me off too. These people are lazy and incompetent. They will essentially tell you they don't know and refuse to do their jobs and figure it out -OR- they will take a guess and try to sound competent. The one thing I can guarantee they will not do is their job. Unless you want a vehicle that you are unable to drive because of an inability to register, STAY AWAY.