Ocala Community Credit Union Se 36th Ave, Ocala

Ocala Community Credit Union Reviews

• J

  Janet Arndt
  5

  I have been s member of this Credit Union for a long time. When I am at the drive-thru or in the building Gabby is always there with a smile. She is do helpful and kind

  Response from the owner

  Thank you, Janet, for giving OCCU & Gabby this positive feedback. We appreciate YOU!

• G

  Gerry with-a-G
  5

  A MASTERCLASS IN CUSTOMER SERVICE! Gabby helped me with opening an account the other day & provided world-class service one would come to expect from larger institutions! As I walked into their front lobby, Gabby grabbed my attention and acknowledged me with a smile, a friendly greeting & welcomed me to the Credit Union. Now, that's a warm welcome, I thought to myself. Her tone of sincerity when she asked "How may I be of service to you" is what crystalized by first impression of the credit union: a place I’d like to do business with. We went through the process of opening my account as Gabby paid special attention to the fact that I had just moved into Ocala. She pointed out the other branch in town along with a thorough overview of all their services - not taking anything for granted. Our conversation was driven by her questions, seeking to understand my banking needs, so I sensed that she was not working off a "service script" like so many other credit unions. For the first time in about 3 decades, my experience in dealing with a credit union was not painful. It was pleasant, efficient, and gave me the confidence that this place will treat me right, like a TRUE partner would. Now, I look forward to my next visit. Extra bonus: She didn't have to wish me "Have a Magical Day"... as I was already on cloud 9!

• Y

  Yuni muñoz
  5

  Excellent attention, very friendly and super fast service, my daughter and I left super happy, they even gave my daughter gifts. Thank you for your attention, I recommend you. :)

  Response from the owner

  We appreciate you! Thank you for considering us for all your financial needs.

• T

  Terry Walp
  5

  I spoke with Gabby today for assistance and she was very helpful, patient and efficient. She is an asset to your staff. I have bern a credit union member for 30+ years and have been very satisfied with the services received. Your staff has always shown the same professionalism that Gabby displayed today. Thank you.

• R

  Rhonda Grice
  5

  I have been a member and using Ocala Community Credit Union for almost 20 years. I love that hometown feel where they know me by name, instead of a number. I finance all of my vehicles through them and wouldn’t think of changing that. Diane Guinn is the most thorough loan officer I’ve ever dealt with and always looks out for my best interest. You would never get that at the big banks! Not to mention the specials they run on finance rates, why would I ever go anywhere else!!!

• D

  Dlyn59
  5

  Amazing customer service. Janet, Elizabeth and Myra were wonderful in helping me with an issue with my 91yr old moms account. They went beyond what I expected them to. Great hiring OCCU.

  Response from the owner

  You are welcome! Thank you for the kind words.

• C

  Cathy Cooper
  5

  I have been a member of the credit union for over 15 years. The loan officer, Diane Guinn, is an amazing part of what makes that credit union so great. She is always willing to go that extra mile for any member and makes you feel like family. Any time I ever had a problem with my accounts, or forgot to make a payment on my loan, she was always willing to help. The new president Steven is also very friendly and inviting. I would recommend this credit union to anyone.

• R

  R M
  5

  It is not a bank, is a credit union, much better then a bank. Personalized service, were they know you by name not by account number. Excellent experience. I love it. Diane is really helpful and goes out of her way to do what ever it takes to help you out. The interest paid on your money can’t even compare to a banks. Thanks Diane.

• A

  April
  5

  I have worked with both Diane and Vicky for auto loans and the efficient, friendly service they provide makes me want to continue to do business with OCCU! I test drove a car on a Wed night and took it home on a Friday. It truly impressed me how the credit union handled everything so quick and smooth!

• S

  Scott Davis
  4

  Mayra at the credit union in Marion Oaks is incredibly helpful and nice. She has wonderful customer service skills and can tell she is eager learn. She is a great asset to this company.