O Bee Credit Union Martin Way, Lacey

O Bee Credit Union Reviews

• K

  Kyle Hubly
  2

  Be careful about relying on the information you receive from customer service at this business. My company had a time sensitive need to cash a payment from a vendor that banks with Obee. We had the choice to receive a cashiers check or wire, but chose to have a business check issued after calling not once but twice to verify that we could cash the check despite not banking with them. We clarified explicitly that it was a business check and even went out of the way to acquire the business identification documents that we were told we would need only to be turned away at the branch. Massive waste of time and lost money and opportunity for my business. Poorly trained customer service, would not recommend.

  Response from the owner

  Hi Kyle, We apologize profusely for the inconvenience we have caused you. The information you received on the phone from our representative was incorrect. Unfortunately, this sometimes happens as we train new hires on policy and procedure. We understand your frustration, and we regret that we added difficulty to your day. Thank you for letting us know about this, and we will work hard to prevent it from happening again. Our sincere apologies.

• M

  Mike Clardy
  5

  I been a member for years and never have had a bad experience at O Bee - anyone who says anything negative about the Bank came in with a negative mindset to start with because everyone is super friendly and helpful

  Response from the owner

  Hi Mike, Thank you for the 5-star review! We appreciate the feedback and are glad to have you as a member.

• S

  Sander Morrison
  5

  The quintessential credit union experience. OBEE puts the members first and addresses their needs. Kind and helpful staff.

  Response from the owner

  Hi Sander, you’re 5-star review is greatly appreciated! We will continue to put members first and treat everyone with kindness! Thank you so much for sharing this with us. You have made our day!

• T

  Terry Vincent
  5

  There staff is second to none. Couldn’t even imagine how they could improve.I even look forward to going there. Thank you for so many years of excellent service.

  Response from the owner

  Hi Terry, first we want to thank you for the glowing review! We are delighted to hear that you have received great customer service and that you look forward to visiting the branch! We look forward to seeing you too! We hope to continue providing the same great service for years to come!

• A

  Adam Ashcraft
  4

  While it was a rocky start, the team responded to my issues and the teller was friendly and helpful.

• R

  Roger Aba
  4

  My father recently passed away and we had to close his account. The staff was very helpful and informative. They were also very warm and friendly. If you live in the area, I do suggest this credit union.

  Response from the owner

  We are sorry about your Father, Roger. Thank you for your kind review and recommending us to others. We appreciate it.

• C

  Caitlin Bray
  1

  Do not ever loan with this company. They will lie to your face then turn around and throw you under the bus without so much as an apology. Saying you must have heard wrong, or "misunderstood" like you're not intelligent enough to understand. I will admit to start I was at fault, due to COVID I could not make my payments and my car was towed. I paid over $2,000 to get said car back, and was told not only would all of that money get credited to my account, but that I would not owe a payment until two months later and it would only be a partial payment. The man went as far to even say, that must be nice not having to worry about the payment for a while! When I went to pay my partial payment those two months later, I was told I owed another $1400 because I was supposedly late and in danger of being towed again. I said not only do two months worth of payments not add up to $1400, but one of your employees told me I didn't owe until today. They transferred me to someone who basically told me I was either lying or "didn't actually hear what was said". To which I responded why the comment about it being nice to not have to worry about the payment? He basically dismissed me, and told me I owed the full previous month payment by the end of the month. But because of the "misunderstanding" he would see if I could skip the current months payment and then be current. He did not care that I could not budget that with my paychecks. Not only that but the next day he said that his manager said I had 5 days to pay both months payments, $720 and I only had $110 that I budgeted for because that was what I was told I owed. Oh and it gets better. We had to borrow money from a family member, who offered to just pay it off for us, $4,300 total. We pay them the money, they tell us the title will be here by the 6th. I then get an email stating I need to authorize the payment. That's fine, however they wanted my bank account information again along with a payment amount and date. They wanted more money with no explanation of why or for what. If that wasn't bad enough this email was sent at 3am my time, 1 am Pacific time where the bank is located. I honestly think they tried to scam me out of a second payment, and with me signing it I wouldn't have been able to fight it in court. Do not use this bank. Unless you want them to take all your money, call you a liar, then demand more money with no regard for your circumstance. I understand they have a business to run, but this isn't showing your customers how much you appreciate them and understand their struggles during the pandemic.

  Response from the owner

  Thank you for your feedback. We are sorry you did not have the experience you were hoping for. We did our best to communicate with you about your situation before the COVID crisis as well as during its onset. Due to compliance, we can’t discuss this in an open forum. However, we encourage you to reach us at 360-943-0740 and ask to speak to a manager. Thank you again.

• M

  Moody
  4

  My brother actually has an account with them he likes it there

  Response from the owner

  Thank you for leaving a review. We are glad to hear that your brother has an account and is enjoying it! If you are interested in becoming a member, checkout our website or visit your local branch and we would be happy to help! Thanks!

• S

  Stephenie M
  1

  I walk in there and no one greets me. I wait in line for a few miniutes before I am even acknowledged. The manager is unhelpful and each time someone has an issue they have to ask another teller which interupts another person who also was not greeted when they walked in. Also, their debit cards never work. Me and some of my friends have banked here in the past and their debit cards malfunction. The pin doesn't work sometimes and then they have to print a new one. They should work in the first place. Also will not release my money to me unless I bring in documentation and even then if it's a large amount the tellers question me and the manager has to come out and say if it's okay for me to do what I want with my money. I am unsatisfied with their customer service, their treatment of their memebers, and the mistreatment of their employees whom I've had several friends work for this company and let me tell you there's no room for mistakes. Unfair, unhelpful, and are just looking out for themselves instead of their members and their (now former) employees. Would not recommend banking with them.

  Response from the owner

  Hi Stephenie, thanks for your feedback. We always do our best to provide members with outstanding customer service and products. Our staff are an exceptional group of individuals who are treated very well and recognized for their efforts in bringing quality service to our members. We apologize if you had an experience that didn’t meet these expectations. We encourage you to continue the conversation with a member of Senior Management by calling: 360-943-0740.

• B

  Blackrose Requiem
  4

  I've been with them for years and I feel like they're a really good bank but could be better.. This would be 5 stars if they had the option to make deposits after hours. There isn't a single location near tacoma that I can deposit cash without going inside. This is super inconvenient having kids to drag in and only having one car. The only time I really get a chance to go in is the weekends or after they're already closed. Please give this option to your customers! On top of this, they hold direct deposits for days.. I've switched to using my husband's usaa account for the most part because of this

  Response from the owner

  Hi member! Thanks for your feedback. We know it's frustrating that you can't make ATM deposits. So sorry! We got a lot of fraud attempts from ATM deposits so had to shut it down. But you can always use the night drop for deposits and they're applied to your account, first thing, the next business day. Direct deposits are something we don't have a lot of control over. They're made available as instructed by the company or organization sending the funds. We hope that helps to clarify the process a bit. Thanks again for stopping by and for being a member!