BECU credit union Marvin Rd, Lacey

BECU credit union Reviews

• K

  Kareem Hadee
  5

  Very friendly staff at this location. Great service overall, and the ATM machines have access after hours. There is plenty of parking in the parking lot both during the day, and especially at night. I took photos at night just to show you how well lit the area is. Police officers are constantly patrolling the parking lot at night, so the area feels safe overall.

  Response from the owner

  Hello Kareem, We appreciate the time you took to give us 5-stars! As always, our team is looking forward to your next visit. We look forward to seeing you again soon.

• T

  Tailor Coop
  3

  The atm encountered a problem while I was in the process of depositing money and the machine stopped my transaction but kept my money. I was told i had to wait in line to be helped. I sat in line for over an hour, making me late to pick up my kids and the associate wasn't even able to help me once she called me up. The whole experience was very frustrating and the bank associates were not quick to assist anyone in the line. ** updating the review to 3 stars as the manager was quick to follow up to resolve the issue.

  Response from the owner

  Tailor, We appreciate the time you took to leave us feedback. We pride ourselves on maintaining the highest quality standards for our members but we didn't measure up. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by emailing us at [email protected]. Please provide your name, and a good phone number. Thank you.

• J

  Joshua Yourex
  2

  Branch forces you to use ATM to deposit money. When ATM has problems, MGR is unavailable due to working as a teller. A 2 minute deposit takes over 30 min. I would reconsider opening an account here.

  Response from the owner

  Hi Joshua, thank you for your review. We apologize for the poor experience. We'll provide your feedback to our experience team.

• P

  Pablo S. Cargoe
  1

  Slow! No tellers available. Reps are too busy being “overly friendly” in an attempt to compensate for lack of services available. Time to look for another Credit Union. Slogans and rhetoric are no substitute for service.

  Response from the owner

  Hello Pablo. Thank you for your review. We're sorry this is the impression we left you with and we’d like the opportunity to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name and phone number. Thank you.

• L

  Lynsie
  5

  I just bought a car and BECU was able to give me an amazing rate, even comparing with my regular bank. I came in and made a walk-in appointment to get my account set up fully to make payments, and Angela was amazing! She was very thorough and answered all of my questions. She gave me all of my options on how to set up auto pay as well. She also got my fiancés truck refinanced on the spot for a better rate. Super awesome first experience working with BECU!

  Response from the owner

  Thank you so much for your kind words, Lynsie. We really appreciate you taking the time to share your experience with us. We have shared your compliments with Angela and her manager. We value our members and look forward to continuing to work with you. Thank you for being a member.

• H

  HeavyFoot _JP
  5

  Great service at this branch. Steve, the branch manager is really knowledgeable, patient, and friendly that helped us with what we needed. He even stayed 30 minutes overtime after they closed to help us complete everything. I recommend making an appointment if you're using this branch rather than just walk in because they are really busy. They are always packed every time when I go there.

  Response from the owner

  Thanks for the great review, HeavyFoot_JP! We strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments with the team! Have a great day.

• T

  Tabitha Smith
  5

  Thomas Carraway was AMAZING! Helpful, patient, friendly, and over the top outstanding for customer service. We had several accounts paid, off, started, and transfered and he was able to take care of it all. Props to BECU for having such an outstanding employee that was all about the customers! We will continue to bank with BECU because of him.

  Response from the owner

  Thanks for the great review, Tabitha! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments with Thomas and his manager! Have a great day!

• R

  Randi Hewitson
  2

  Their atm ate my money. I was told to wait in line to be helped with the rest of the people there for banking. I was late for work. Not sure what their protocols are for dysfunctional atms, but they need a better system, if there is a better way. Not in very much of hurry to help people. Edit: In response to the business reply Once I was seen, your employees were incredibly nice to me and I appreciate that. I was just in so much of a hurry that I got incredibly frustrated and already having a bad week. I wanted to convey that I wasn't unbearably upset, I just wish there was a better way to address the situation although I know there is a wait to be seen system. For someone just trying to run in really quick for something, it can be off-putting and just wish there was something better in place for those occasional mishaps, which may not even be possible or would be very difficult, I understand. I thank you for your curtsey nonetheless

  Response from the owner

  Hi Randi. We apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by emailing us at [email protected]. Please provide your name, a good phone number and a brief description of your situation. Thank you.

• M

  MIGUEL HNDZ
  5

  We are six members of my family, We all have a BECU account and all of us opened the account with Alex Lepe in Lacey WA. This person is very professional and patient. I visited the branch yesterday with my son because somebody hacked his account and Alex had a solution like always. Anytime time we have an issue Alex has the solution. I wish I had more workers like him in my company.

  Response from the owner

  Thank you so much for your kind words, Miguel. We really appreciate you taking the time to share your experience with us. We have shared your comments with Alex and his manager. We value our members and look forward to continuing to work with you. Thank you for being a member.

• C

  Cheryl B
  5

  BECU is the best! I’ve banked at BECU 15 years, never a problem. No hassle ATM and online services are simple and reliable and much friendlier than traditional banks.

  Response from the owner

  Thank you so much for your kind words, Cheryl. We really appreciate you taking the time to share your experience with us. We value our members and look forward to continuing to work with you. Thank you for being a member.