NW Plus CU Smokey Point Blvd, Arlington

NW Plus CU Reviews

• B

  Brittni Pruden
  2

  It’s so frustrating not having any ATM machines available. Their app is constantly crashing, they don’t have access to apple wallet or many other places you can normally link accounts. Every other day it tells me my accounts locked and won’t unlock with my info so I have to call constantly. The tellers are really nice at every branch but that’s the only good thing

  Response from the owner

  Hello Brittni, Thank you for providing your feedback and allowing us to address your concerns. While nw+ does not currently have any of its own ATM’s, we do belong to a network of over 30,000 Free ATM’s nationwide. Plus, our Kasasa Rewards checking accounts refund monthly ATM fees up to $15. We monitor our app very closely and while we’ve not had any reports of connectivity issues, your feedback is always valuable!

• V

  Vi Jackson
  5

  Just switched from a bank I’ve been with for almost 20 years to NwPlus CU and it was like night and day. The staff are courteous, very personable and helpful. They are never too busy to help with whatever issue I throw their way. Nothing is too big or little for them. I am now a happy member of NWPlus CU! Thanks to Megan, Arianna and Dawn! Vi Jackson

  Response from the owner

  Thank you so much for your feedback, Vi! We are pleased to hear that our Smokey Point office is making sure you are well taken care of! We will share this wonderful feedback with our team.

• S

  Sarah Graef
  4

  We joined roughly a year ago and after switching from a very known bank we were worried to move to a new one, however, we have had nothing but great experiences so far and love that there is a branch located in almost every town around us. We never have to travel far to get to a branch and unlike some banks, they always have tellers so you don't have to hunt for a full branch. All in all, we are pretty pleased!

  Response from the owner

  Sarah, We are happy to hear that you are enjoying banking with us here at NW Plus CU. Thank you for leaving your review.

• R

  Richard Fuller
  1

  Signs show drive up ATM but there's no ATM - there's no ATM anywhere at this bank. I asked a teller and they said they took out the ATM. Why is the sign lit? Put up another sign 'no ATM' over it! I'm sure they have paper and a pen-on-a-chain to make the sign.

  Response from the owner

  Richard We apologize about the ATM Signage. We have been working with our signage to get these down and they are currently down.

• S

  Stacy Leland
  1

  Ali is the most unpleasant person. Never says thank you or anything. I dread walking in to make my car payment when I see her. She definitely should not be in customer service.

  Response from the owner

  Stacy, thank you for your comment. We are sorry that you've had this experience. Our regional manager will be following up with you for more information and to hopefully correct this situation. We want our members to feel welcomed when coming to the credit union. Thank you

• L

  Luck Of the Lockmans
  1

  The website says sat 9-1 sat but we went there and the doors were locked there were people inside just staring at us and they completely ignored us. We have been calling and leaving messages trying to make our truck payments for 3 days but never heard back. I'm not impressed

• A

  Alicia Defrin
  2

  They are not open on Saturday and do not have an ATM.how are they a real bank,seems like there service are going down hill.

• A

  Abbie Hoffman
  5

  Great people. I'm even remembered by name! The only thing that's not great is the parking situation, but I don't blame them since the area has hit-and-miss parking anyway.

• S

  Steve Anderson
  2

  They NEVER answer the phone and when I go inside the tellers don't smile and act like I interrupted thier day.

  Response from the owner

  Steve, We would like to take this moment to thank you for your review of NW Plus CU. I am sorry that you feel that our call center is not answering your calls and that the branch you visit is not treating you the way they should. If you could please email me at [email protected] and let me know which branch you are talking about, I would really appreciate it. We strive to answer the phones within three rings and if you are not being answered, it could be that we were having a larger than normal call volume. Again, thanks for your feedback and please reach out to me. Cathy email: [email protected]

• J

  Jamieson Burns
  5

  No Apple Pay:( But other than that everything is great!

  Response from the owner

  thank you for your review.