NuMark Credit Union W 55th St, Countryside

NuMark Credit Union Reviews

• A

  Amanda Delgado
  3

  I’ve been a credit union member for a long time. I’ve spoken to many customer reps when NuMark was NorthStar and they were all very kind and helpful. Today I spoke to Yvonne or Shavonne (I’m sorry if neither is correct!) and she was not helpful or kind at all. Which is very disappointing. She gave me phone numbers to call the services I needed myself and when I asked her what the notes of my account were to be prepared to speak to the servicer she sounded very annoyed. I spent 30 minutes on hold and she rushed me off in less than 5 minutes. I guess if Sammy would have called me back when she said she would I wouldn’t have needed to call said employee. 3 stars because every other branch has always been very helpful.

  Response from the owner

  Amanda, thank you for sharing your recent experience with us. Member satisfaction is incredibly important to us and we apologize for falling short of our service expectations. We’d love an opportunity to make things right. Your feedback has been shared with a manager and they will be reaching out to you directly.

• J

  Joe Bautista
  5

  Over the past 6-7 years I have had the pleasure in getting to know Andrea and Becky over at the Countryside branch. I can not express how fortunate I am to have genuine people care about me and go out of their way to make certain I am well taken care of. Their level of professionalism is second to none. I have been introduced to Justine and she has been friendly and courteous to me as well. These wonderful ladies are truly an asset to NuMark Credit Union! I will continue to refer as many people as I know to them and to this specific branch! To Andrea, Becky and Justine thank you for all you have done and continue to do and I look forward to continuing this great relationship we’ve established! Great Job Ladies!!

  Response from the owner

  Thank you, Joe. Our business partners are an important part of our NuMark Family. Thank you for your kind words. We will be sure to pass them along to Andrea, Beck and Justine. We are proud of our team and look forward to continuing our great relationship as well.

• K

  Kathryn Kohl-Spexet
  5

  I have been with Numark for years and years. Wouldn't go anywhere else! The service and personnel are fatastic. The Managers Mack Story and Marisol are beyond helpful. They go out of their way to do whatever is requested. The counter and drive up personnel are amazing and friendly. You won't get this personal and courteous friendly service at any bank. Fianced my carthrough hem in 2014 nd it was a great experience. Its just turned to 2021 and I wanted to post a review to say THANK YOU AND HAPPY NEW YEAR to everyone at NuMark Countryside. You are all phenominal!

  Response from the owner

  Thank you for your 5-star review. We are happy that you were pleased with our service. Please reach out for all your financial needs. Happy New Year and thank you for being a part of the NuMark Family!

• D

  Diego Rivera
  5

  Some of the greatest people I have ever had the pleasure of doing business with. Andrea is amazing . Becky was amazing . Justine was amazing. I've done business with them on several occasions and they have always been nothing short of excellent. I would recommend them to any of my friends and family.

  Response from the owner

  Thank you, Diego. We will be sure to pass along your kind words to Becky, Andrea and Justine. Please let us know if there is anything else that we can do to assist you. Thank you for being a part of our NuMark Family.

• J

  Jillian DeRango
  5

  I have been a member for over 10 years and in this time Becky W. has been outstanding with answering all my questions and going above and beyond to help me with all of my banking needs. I have referred my friends and family to NuMark and to Becky. She made sure all of them were treated well and helped them with all of their financial needs.

  Response from the owner

  Thank you being a long-time member, Jillian, and for recommending NuMark to your friends and family. That means the world to us. We will be sure to pass along your kind words to Becky too. We want to help our members do more with their money. Thank you for being a part of the NuMark Credit Union Family.

• R

  Robert McKinney
  5

  What can I say! Numark Credit Union was awesome. I went into the bank and sat with Marilyn Rojas on 1/15/2020 and spoke with her about a personal loan. Marilyn was awesome and provided me with great knowledge on Numark’s products and services. I was unsure if I wanted to apply for a personal loan at that time; only because past experience really had me questioning what I wanted my next move to be. Marilyn advised me that her manager would be in next day if I wanted to sit and speak with him. On 1/16/2020 I sat with Mack Story branch manager who reinstated exactly what Marilyn told me; I love walking into a place of business where everyone is on the same page, where all employees has the exact same knowledge on products, services and the process. With my concerns I had with applying for a personal loan Mack was able to do a soft pull on my credit and “preapprove me” for what I needed. After a few days of getting personal information that the bank needed, I was able to come into the branch and get my loan within 1hr. Friendly staff, awesome service, and a great place to bank! Please see Marilyn or Mack for any lending needs. Have a conversation, NuMark Credit Union is there to help you. You won’t be disappointed!

• T

  Teresa Kurnat
  1

  I heard the commercial on the radio that advertised 1.49% refinancing auto special with approved credit. My credit score is over 800. I applied over the phone and the representative assured me I would qualify. No where in this conversation was I ever informed that certain restrictions may apply such as the year of the car. After they ran my credit, they advised me that due to the fact my car is a little older, I would not qualify for the 1.49%. It is really frustrating to me that they would move forward and run my credit knowing the year of my car and that more than likely it would not qualify. I contacted the manager, Mac Story, to ask if they could contact the credit bureaus to remove the inquiry as they radio ad was misleading. Mr. Story was borderline rude and basically told me it was the consumers responsibility to “read the fine print” and that he would not contact anyone to remove anything. False advertising...period.

  Response from the owner

  Thank you for your feedback. We have asked a NuMark representative to contact you directly.

• B

  Blanca Correa-Gutiérrez
  5

  Stopped in today to open up a checking account with my husband. The greeter (at the desk to the right as soon as you walk in) provided us with great customer service. Shew very helpful and thorough with the process and even explained the children's accounts when we inquired about them.

• R

  Raquel Izaguirre
  5

  I went to Numark looking for an auto loan. Justine was very friendly, so helpful, and really went above and beyond in helping me get the loan I needed. I received such great service, and I would absolutely do business with them in the future!

  Response from the owner

  That is wonderful, Raquel. We're glad that we were able to assist you with your auto loan. Please let us know if we can be of assistance to any of your friends and family too. We will be sure to pass along your kind words to Justine as well. Thank you for being a part of the NuMark Family.

• M

  Manuel Gonzalez Jr.
  5

  Tried calling that didn't work, got past that and went into Countryside location in person. I rushed out of work to make it there in time. I had been working on re-financing a vehicle. The branch manager himself stepped in to help me close the deal. Mack was extremely helpful and informative in helping me understand the deal all while being in a time crunch before branch had to close. I would recommend this branch to anybody looking to re-finance their vehicle or to bank with someone new. Awesome service, very happy I stopped in.

  Response from the owner

  We are glad that you stopped in as well. Thank you for business and being a part of the NuMark Credit Union family. If we can assist you with anything else, please let us know.