BMO Harris Bank South La Grange Rd, La Grange

BMO Harris Bank Reviews

• M

  Michael Badrov
  5

  I came with my Mom to open a checking account and David Erik Rivera was super nice, clear, and friendly the entire time making the process streamlined and simple to understand. Super glad he works here and helped me.

  Response from the owner

  Thank you so much for your kind words, Michael, we'll make sure to share them with David. We really appreciate you taking the time to share your experience with us. Thank you, BMO Digital Care Team

• S

  Scott S.
  1

  Absolutely pathetic. I have been contacting them over a week for help. I have unauthorized charges on my account. And they appear to be doing zero about it. They are treating me like I am the criminal. Nothing but the run around. Personal banker says he will copy his manager. I reply twice after because I didn't hear back. And get the manager's out of office for the next week on her out of office reply. So that tells me what I need to know. She ignored my message. The first message her out of office wasn't turned on yet.This place is the worst. They do not care.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Scott. We’re sorry about your recent experience and would like to learn more so that we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• E

  Elizabeth Selig
  1

  I am totally disappointed right now !! I am trying to get ahold of someone of the phone to assist me and nothing. The phone number associated to this branch is in a loop....press '0' for assistance and goes right back to that message. I even tried to call the 888 number and you need a temporary phone ID #....what the heck is that? I have been banking with BMO for more years than I can remember now and have NEVER been this disappointed. Please, someone....call me ASAP !!

  Response from the owner

  Hi Elizabeth, thanks for reaching out to us, Elizabeth. We apologize that we have not been able to meet your expectations in this instance. This is not the kind of experience we would want you to have, and thank you for sharing your feedback. We will have this feedback forward to the branch for their review. Please email us at: [email protected] with your phone number, along with the details of your request, and we’ll give you a call. Thank you again for bringing this to our attention, as your feedback is important to us. Thank you, BMO Digital Care Team

• Q

  Queen W
  3

  You have to wait forever whether it's inside or in the Drive-Thru it's never different it's always wait wait like they're so busy!

  Response from the owner

  Hello there. We’re sorry to learn of the wait time you’ve recently experienced at our South La Grange Road branch. This definitely isn't the type of experience we want you to have, and we will reach out to your branch on your behalf to ensure that we are meeting the needs of our customers. Thank you for taking the time to bring this to our attention. Have a great day, BMO Digital Care Team

• R

  RayZBeats
  1

  If I could give zero stars I would. Not only was the manager and the tellers incredibly rude but they would not cash a certified check from their own institution. They made me wait an hour just to tell me they could not help me and when I said just give me my check back they refused to and made me wait another hour while making unnecessary phone calls. Very insulting and rude people if I were you I would stay clear of that bank. In the end I went to the Western Springs branch that is down the street and they cashed it with no problems and we're absolutely very polite. Stay away from this Lagrange Road branch.If the CEO happens to read this review I would suggest hiring new employees immediately.

  Response from the owner

  Hi, Ray. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our La Grange branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• J

  Judo Lover
  1

  Definitely the most expensive place to bank with! I have several accounts, and this one went short once. They charged me a total of $100 in fees!!! When I talked to the other banks about their fees, EVERYONE told me DON'T EVER bank with Harris! Everyone in the banking world knows not to bank with them. They're the ONLY bank that makes the MAJORITY of their money on fees. I wish I would've known then. I'm closing my account ASAP!

• N

  Nancy VanVolkenburg
  1

  HORRID - my mother who is a wheelchair and quite elderly, went in to stop her paper statements for which she was being charged. An employee (won't use names yet) gave her a username but my mom wanted me to contact him for the password and any final steps. I tried calling three times and left three voicemails for the employee. STILL WAITING! Unacceptable

  Response from the owner

  Hi, Nancy, thank you for taking the time to bring this to our attention. We apologize for the recent experience you and your mother have had at our 1000 South La Grange Road, La Grange, IL branch, as this is not how we want our customers to feel about our services. We would also like to learn more, so we can help find a resolution to any remaining issues. Please feel free to contact and speak with one of our Digital Banking Associates at 1-888-340-2265, option 1 and 4 (Available 24/7) for immediate assistance, or email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team ^NR

• N

  Nicole Fountain
  1

  Wait every time. Banker completely messed up changes to the account and had to do everything again. Temporary check machine has been broken, allegedly, for a year. If there is an example of what type of device I DON’T want from a bank, this is the branch that has delivered.

• R

  Rachel Green Cowlishaw
  1

  never heard back from a banker Kevin H. after applying for a credit card two months ago. left him multiple voicemails, he never returned them. had to call corporate to get answers.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Rachel. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• j

  jack Rohan
  5

  The manager is wonderful and went above and beyond to help me

  Response from the owner

  Hi Jack, we really appreciate you taking the time to leave your review, and we are glad to hear that you had a great experience! We will share your feedback with our team. Thank you, BMO Digital Care Team