Northland Area Federal Credit Union E F41, Oscoda

Northland Area Federal Credit Union Reviews

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  April Love
  5

  I've used this bank for my family for 4 years. My bank fees are bare minimum..Ladies are always nice. Now you can get your debit card on the spot by walking in 👍. Keep up the great work. Looking for a bank for investment purposes too. 💯

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  Janet Bailey
  5

  I've been a member for forty years and I have no complaints. The staff and services have been great over the years. Just this weekend I was scammed (my own mistake to take a phoney survey that gave prizes, just pay shipping) so I had to go in this morning and cancel my Mastercard. In minutes I had a new card in hand, no waiting. I've taken out loans many times at reasonable interest. I know I can count on Northland Credit Union. I wouldn't think of changing.

  Response from the owner

  Hi Janet, Thank you for taking the time to give us a review...and a really great review too. We appreciate hearing when we make our members happy. We know you have options...thank you for choosing Northland.

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  Chuck Coley
  1

  I deposited a 2 thousand dollar check in the bank i have a lot of bills that i have to pay today but I can't because they are holding my money till Monday not their money my money and then to top it off they don't tell you that when you say no overdraft that means no overdraft that that only counts for the card so you can not feel safe or know that your money won't disappear from ach debit cause they love that overdraft fee they charge its a rip off scam

  Response from the owner

  Hi Chuck, I'm sorry you have had a negative experience with Northland. Please give us a call at 989-739-1401 to see if we can help.

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  Cynthia Haynes
  1

  I do not trust this Northland Area Federal Credit Union! Here is a copy of a recent letter I sent to my other bank which is Huntington Bank: "I want to thank you and Rikki at Huntington Bank as she gave me a phone number to contact Transunion after Northland Area Federal Credit Union employee, Lesa Ebend, pulled my credit report without my permission. I had only asked NAFCU for information about a Credit Line loan. I did not tell them I wanted to apply. I felt the employee was asking too many questions of me and thought, "She better not be pulling my credit,", so I spoke up and told her, "I do not want my credit pulled, until I know where exactly I am going to get the loan." She replied back with an "OK". When I returned home, I turned on my pc and saw an alert stating that Northland Area Federal Credit Union pulled my credit! I was furious and concerned to say the least! I called Huntington Bank and talked to Rikki and she gave me the Transunion phone number. Transunion actually talked to me and told me what to do to remove it from my record. Of course, NAFCU would not apologize to me and took no blame in what they did. They only gave me the letter I asked for to send to Transunion but the letter said, "Please remove the inquiry, as this was a mistake." This was no mistake on her part! The assistant manager, Matthew Shaw, at NAFCU, asked what the problem was, as I had, the day before spoke with him, too, about financing, and he offered no response towards me in light of the fact that employee, Lesa Ebend, from the institution, did a gravely wrong thing to me by pulling my credit. I do not wish to do business with them ever again. Those "hard" credit pulls stay on your report for 2 years! I worked hard to get my score to excellent. I do not need some incompetent scammer messing it up for me. Huntington never asked to pull my credit. They responsibly pre approved me, first, and gave me the information I asked for about the various loan options. When I am ready, again, to finance, I will definitely come to Huntington!" Cindy (UPDATE: Northland Federal Area Credit Union did respond to this review months and months ago (below) and said they would investigate, but I have not been notified about any part of it and I doubt anything has been done about this so it does not happen to other members).

  Response from the owner

  Cynthia, We're sorry to hear about your experience. I have forwarded your comments to senior management for further investigation.

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  Michelle Liikala
  5

  Best Credit Union I have ever worked with!!! The girls in the Oscoda office all take really great care of my elderly father. They have helped out so much. Thank you so much Jamie, Lindsey and all the staff who has helped our family!!!

  Response from the owner

  Hi Michelle, We take family members service very seriously. Thank you for the valued feedback and for your membership.

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  Debra Brinn
  1

  I DON'T EVEN WANT TO GIVE ONE STAR BUT I HAD TO IN ORDER TO MAKE A REVIEW POST! Horrible! Three times in the past year I have had to return to sign papers that they "lost"! Seriously lacking in the member service efficiency department. Members are NOT their top concern. Too many hands in the cookie jar and NO ACCOUNTABILITY! Ridiculous!

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  Tina Slezsak
  1

  They have gotten to big to fast, they dont look at the person, your just an account number and a credit score, going back to Alpena Alcona C/U, where they least pretend to care about you

  Response from the owner

  Timothy, we are sorry you’ve had a negative experience. We take member service very seriously. Please give us a call at 989-739-1401. We would like an opportunity to work toward ensuring that we are providing you our member the very best service.

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  damn it Chadwick
  5

  Why don't you have away to contact you on the weekends, this is very inconvenient I am 4 hours away from any one of your Banks and my debit card does not work

  Response from the owner

  I am very sorry about your inconvenience. Your feedback is important to us. I will forward your comments to our leaders.

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  Marty Starliper
  5

  I love my northland credit union. Always has treated me right

  Response from the owner

  Thank you for this rating Marty. We love our members.

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  Amy Savicke
  5

  Very nice best bank in oscoda

  Response from the owner

  Hi Amy, Thank you for taking the time to give us a review. We appreciate your membership and love to hear when we are doing it right!