Northern Colorado Credit Union S 27th Ave, Greeley

Northern Colorado Credit Union Reviews

• A

  Anna Voss
  5

  The staff is phenomenal. Nothing makes my day more than walking into NCCU and seeing the smiling faces greeting me. I would recommend this credit union to anyone in the area. They have a community first mindset and you can tell!

  Response from the owner

  Thanks, Anna! We love serving our members and our community!

• N

  Nehemiah Mccumber
  2

  Disgrace to credit unions in Greeley co. They lost my first credit card in the mail and now I’m 2 months with no card and the hassle of going in the credit union to pull cash every time I need to. Don’t trust these people.

  Response from the owner

  Hello Nehemiah We are sorry that we have not met your expectations. If you recall, we recently had discussions regarding your account and we are now currently looking into the card issue. The good news is we are expediting a card issued on your account. We will do what we can to improve the servicing on your account.

• T

  Taylor Amos
  5

  I would just like to take the time to let every one know that this place is truly amazing ! Tony has helped me through huge decisions in regards of a car, credit card, and overall a good way to help build my credit. Tony was very transparent and made sure to help me find out what i think was best for me! I recommend this place to absolutely everybody now!

  Response from the owner

  Taylor- Thank you for your review! We will pass your kind words on to Tony. As always, we are here to assist with any of your financial needs.

• S

  Sara S
  1

  I was paired with a rookie loan officer to facilitate my recent used car purchase. He made several mistakes, then lied to me repeatedly in an attempt to cover his tracks. Reaching a supervisor was virtually impossible. Multiple messages were left, but calls were never returned. Mistakes happen, but the way they handled it was absolutely unacceptable. If you're looking for a credit union, I strongly advise against using this one. The whole experience was disappointing. Re: response from owner: Debbie, this is not about "not meeting my expectations". When he told me (and you) "Michelle at the DMV said their mail takes 7-10 business days", that was a flat-out lie. He doubled down on this lie in another conversation several days later. Michelle told him no such thing. I know this because I called and asked her. He demonstrated a complete lack of integrity, and really has no business handling anybody's finances.

  Response from the owner

  Thank you for your feedback. We apologize that our new team member was unable to fully meet your expectations. We want to assure you that our team member was truly trying to explain the situation. We have reviewed your loan and do agree that a procedural error was made. A manager did contact you to further explain the situation and offered to pay any additional fees that may have resulted. Again, thank you for identifying additional training opportunities and helping us create a better experience.

• S

  Sheilah Gothier
  5

  EVERYONE I have done business with at the CU has always been so helpful and polite and I feel like they truly appreciate my business. I’ve been with them for over 20 years. I’ve had bad experiences at other banks with poor customer service. I’ve never experienced that with our CU!

  Response from the owner

  Thanks Sheilah! We strive to offer big bank products with hometown service so that we can truly be community minded and member focused. We appreciate your membership and are so happy that you have put your trust in us for so many years.

• f

  femaleintelligent1
  5

  I have never had such a positive experience with a bank or credit union! We worked with the AMAZING Debbie Shepherd to secure a personal auto loan for a rebranded title. If anyone has ever tried to acquire an auto loan for a rebranded title, you know just how difficult it is to find a financial institution willing to do an auto loan for a rebranded title. Auto Source was the seller of the vehicle and although working with them was very difficult, Debbie Shephard adeptly handled every one of their curveballs - even AFTER HOURS! Debbie Shephard did a tremendous amount of work WAY above and beyond her job description to insure we were taken care of in every way. I cannot say enough wonderful things about the high quality of customer service we received at Northern Colorado Credit Union!

• A

  Alex Rea
  5

  Best banking institution we've ever worked with. Debbie and the rest of the staff are awesome.

• A

  Ana Cristina Temu
  2

  They do shared banking but staff is rude and awkward...

  Response from the owner

  Hello Ana. We are sorry that your experience was unsatisfactory. We take account protection seriously, therefor our staff is rigorously trained to comply with all co-op and legal regulations when verifying the identity of a shared branch member. While this can sometimes feel inconvenient, our top priority is ensuring the security of each individual’s personal and financial data when doing business with us. We will attempt to make your next visit more pleasant.

• O

  OSCAR MENDOZA
  1

  they didnt give me the money!

  Response from the owner

  [‎4/‎26/‎2019 3:16 PM] Oscar- Thank you for leaving us a review. We are sorry that you weren't satisfied with your experience. We would like to look into this situation to see if there is anything we can do to make it better, however we need just a little bit of information from you. Please reach out to our Operations Supervisor (Amber) at 970-330-3900 to discuss your situation.