FNBO - First National Bank of Omaha 23rd Ave, Greeley

FNBO - First National Bank of Omaha Reviews

• S

  Sage Taylor
  1

  Rudest and most unprofessional bank I had ever been to. You would think if you're coming there as a new customer and you were depositing a big check that they would be friendly and make sure to inform you of everything and take care of customers needs. But no instead they were rude unprofessional and were more worried about going on their lunch break instead of taking care of the customer definitely would not recommend this bank to anybody I took my money and my business elsewhere do not go here.

  Response from the owner

  Sage, we appreciate you for sharing your feedback with us. It’s hard for us to hear that you had a negative experience, as we always try to exceed your expectations. We hope you will give us another chance to prove you made the right choice by visiting FNBO. Please contact us at 970-336-6087 or [email protected], so we can further assist you.

• A

  Ana Quinonez
  5

  I banked with FNBO in Kersey and was just having an awful experiences one after another right before they closed. I went to the Greeley location to close my account and, Andrea was the one who attended me she so helpful and professional she knows what she is doing she completely changed my view on FNBO and that’s why I decided to stay banking with them

  Response from the owner

  Ana, we are grateful you decided to continue banking with us! Thank you for sharing your experience with us — and we agree, Andrea is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

• M

  Mike D
  1

  Customer service is very poor, typical big bank treatment. Tellers are great, but upper management is very poor, will be moving my personal and business accounts soon! Very disappointed with upper level managers. Feel like in back a Wells Fargo, Great big small bank is a joke. Do yourself a favor and go elsewhere.

  Response from the owner

  Mike, we're sorry to hear about any inconvenience you may have experienced. Customer service is very important to us and we appreciate you taking time to voice your concerns. We will make sure to pass this feedback on.

• K

  Katara Burrola
  1

  Months ago I went through the drive through area to pull out a larger sum of cash from a teller. I was shorted $50 and called to report this. The teller said they would have to check the drawer count at the end of the night and call me back. Not only did I never receive the $50 I was owed, I never even received a phone call in return. I’ve since then begun a small business and would have liked to have my business account there as well for simplicity sake. But obviously this bank cannot be trusted.

  Response from the owner

  Katara, we are sorry for the delayed response. This certainly isn’t the experience we strive for. We apologize for the inconvenience and understand how frustrating this can be. You’re a valued customer and we’d like to maintain your banking relationship. We’d definitely like to take this chance to see what we can do to improve your experience. Can you please give us a call at 1-800-642-0014, and we will have someone investigate this for you? We look forward to hearing from you.

• M

  Matt Skogland
  5

  You do have a change machine and that is awesome . I don't like that my wife has had issues changing in my kids piggy bank change and has to bring my card in to prove an account due to a couple very rude front counter people. I almost canceled my account over that. Just to update they are planning to have new atm's in January that will accept deposits and i really appreciate them reaching out to me to get any issues i had worked out. Thanks again Ashley 🙂 They finally got an atm that accepts deposits.

  Response from the owner

  Matt, thank you for your feedback. Our team member has attempted to call, but was unable to reach you. Please give us a call back at 970-346-1504. We would be happy to discuss this matter with you.

• D

  Delaney Dupuis
  1

  I recently just got let go from a customer service job here. The only perks of working for this company are the healthcare benefits and that's about it. Training was an absolute nightmare, getting mixed information from multiple trainers and then getting thrown on the phones to answer customer questions not having a clue what we were doing. All of our class felt completely ill prepared and incredibly frustrated. Managers dont get back to you for 2 or 3 days and their IT department takes an hour to get a hold of. All in all it was a very poor experience and a complete waste of my time. I also feel that I got let go without getting a proper chance, especially with the fact that training was remote and terribly ran. Please dont work for this company its not worth it.

• S

  Samantha Koehler
  4

  Good friendly place. However disappointed that they don't have the drive windows open half an hour before they open lobby specially with people already waiting for them to open.

  Response from the owner

  Thank you for taking the time to share your experience with us, Samantha! We'll be sure to pass your feedback on to our branch management team.

• Y

  Yosci Yosci
  1

  At first I really liked this place, but for the last few months the customer service has been so rude it’s unbelievable. They have been trying to charge me 27$ fees for withdrawing money which didn’t happen because it’s obviously free to withdraw money. Making us wait forever on purpose in the drive thru, giving the wrong change on purpose. They literally don’t like Me and when I try to call to talk to the manager, one of the rude tellers answers and sais that there is no manager there at the moment. They always say that like it’s a bank bro! I know you have a manager present. I hate going through the drive thru because I knows it’s just gonna put me in a bad mood.

  Response from the owner

  We're sorry to hear about any inconvenience you may have experienced. We would like the chance to look into this. Please contact us at 970-346-1504, so we can address your concerns, and look into this further. Thank you.

• J

  Josh Fletcher
  1

  My daughter totaled her car last week and the insurance company paid us a check. We were told we couldn’t cash the check with them. Then they said we had to put all the money in savings first before we could get our money to pay for her other car. Next, they only allowed us to then take out $600 of the $3300 dollar check. This place is a waste of time. Will be changing banks!!! Only allow 6 transfers a month. Horrible service and a joke of a bank that can’t/won’t cash a check when you have an account with them.

  Response from the owner

  Josh, we're sorry to hear about your recent experience. Customer service is very important to us and we appreciate you taking time to voice your concerns. We will make sure to pass this feedback on.

• C

  Claire Riddle
  3

  I'm eating this location. Not first national as a whole. The drive up ATM is horrid. 9 times out of 10, it's not working. It's the closest one on the way to my Sons school and to work. It doesn't make sense to drive across town which means I get to pay fees for using other Atm's. So frustrating!!!

  Response from the owner

  Claire, we are so sorry to hear about your recent experience at our ATM and appreciate you sharing this feedback with us. We have passed this on to our ATM department for review. If you have any further questions or concerns, we’d be happy to assist at 1-800-642-0014 or you can stop by your nearest branch.