Northeast Credit Union Heater Rd, Lebanon

Northeast Credit Union Reviews

• P

  Phillip Jackson
  1

  AWFUL, AWFUL customer service. Have been trying to pay off my car loan and in TWO days have never been able to talk to a local rep. Got a call center guy, Donald, who is from India and did not know how to give me the info I need. I know where to NOT GO to get my new car loan. Well, in response to NECU ( Stephanie) I tried to get on the site and received error messages. Never have had an online account with NECU and could not create one tonight. The phone in the Leb office rang busy for 3-4 hours today. ALL I want to do is pay off my car loan -- get my title and NEVER, NEVER use NECU again. Hopefully a visit to the branch will produce results.

  Response from the owner

  Phillip, we are very sorry to hear this. This is not the service we aim to deliver and would like to share your experience with our team to work through a resolution. Could you private message us your contact info and we will make sure we address your concerns. ~Stephanie

• P

  Paul Bouchard
  2

  They have the worst drive through for any truck or large car. You will break or hit something on the drive through. Deposit $400 to only damage a $700 rim. Go figure. People are nice but it’s obvious others have hit the building and curbs. Don’t use the drive through or risk spending more money

• B

  Brandi Rowell
  5

  My husband and I went came here to start a new savings account as we were not treated right by our previous bank. So we worked with Marie and she was absolutely wonderful! She was kind and patient with us while we worked through the process of opening up a new savings account. I would highly recommend working with her and this bank!

  Response from the owner

  Thank you for your review, Brandi! ~Jess

• f

  fred emery
  5

  I have enjoyed every banking experience with this branch. Marie is a great help and a pleasure to work with for all banking needs. She is fast to respond and the results could not be better. All in all this branch has an amazing staff and I could not recommend their services more.

  Response from the owner

  Thank you for your review, Fred! ~Becca

• S

  Suzanne Bullard
  5

  I have always had very good experiences with all the people I interact with at the Lebanon branch. Most recently I applied for an increased credit line on my NECU credit card and had the pleasure of dealing with Marie LeDoux-Howe. She was absolutely amazing! Not only did she help me with my increase, but when she pulled my credit report, she notices that they were other services that she could offer to make my life easier. I went with her suggestions and know that I am in a better place with my finances now. She got all of the paperwork done very efficiently and timely and I hardly had to do a thing!! She was amazing and I will look forward to reaching out to her in the future if the need arises. Thank you so much for everything!! I will also mention one other person that has always gone above and beyond and that is Montana.

  Response from the owner

  Thank you for your review, Suzanne! ~Becca

• D

  David Lucier
  5

  I contacted Northeast Credit Union on the recommendation of a neighbor when it came time to purchase a leased vehicle. I completed the application online, and Marie emailed back to me the same day with a few questions. The loan was approved within a day. We closed a couple of days ago, and I have to say it was great to work with them. Marie is the best!

  Response from the owner

  Thank you for your review, David! ~Becca

• S

  Scott Barden
  5

  I recently got a loan for a new side by side ATV, it went incredibly smooth and did not take any time at all. Marie Ledoux-Howe, Assistant Branch Manager in Lebanon was incredible to deal with and very professional.

  Response from the owner

  Thank you for your review! ~Jess

• J

  Jess
  5

  Came in bright and early to open a brand new account. They were quick and efficient, answering all my questions and helped set up mobile banking as well. Covid precautions were spot on, and left with my printed debit card with a smile on my face.

  Response from the owner

  Thank you for your review, J R! ~Becca

• P

  Paul B
  4

  Satisfied with the bank personnel, customer support. Only complaints : the curved drive through lanes at this location and the ATMs at NECU are very frustrating to use.

  Response from the owner

  Thank you for your honest review and feedback. ~Jess

• A

  Anna Kercewich
  5

  Best credit union to work with! I highly recommend Marie, she is patient and such a pleasure to work with! You won't be disappointed!

  Response from the owner

  Thank you for your review, Anna! ~Becca