Nicolet National Bank Monroe Rd, De Pere

Nicolet National Bank Reviews

• M

  Michael Judd
  5

  The workers there were extremely kind and helpful to get some documents I had notarized. They even went out of their way to get things for me that had nothing to do with why I was visiting there. They even helped me even though I don't bank there. 10/10

• K

  Keith R
  1

  This was an absolutely horrible experience. I was told that the bank would consider the history of the business I bought and ran me through the process. I waited about two weeks only to find out Brandon never did anything to work with me. I called and left a message and then only after that my credit was hit with a hard inquiry by Nicolet Bank. I received a call about 2 hours later from Brandon telling me he checked with underwriting and wanted to see a longer history of me with my company. After pressing Brandon he admitted he did nothing with my information and was just giving me an answer to go away. If you treat people like this who are not even with your bank, I would hate to see how you treat your actual customers. I went to US Bank and the process was smooth and they considered the business history and I now have another truck in my fleet to better service my customers.

  Response from the owner

  Keith, On October 8, we received the email that you sent to the founding Chairman of Nicolet Bank. We read, in great detail, what you labeled a “not good experience”. Our Chairman’s response was as such, “Keith, as painful as it is to read, I am grateful that you took the time to explain your experience in such detail. I will be looking into what happened internally. Thankfully, your experience is not typical. It is so important that I hear the negative feedback. You are very clear that you do not want to revisit the idea of a relationship. If you were open to that, I would want to talk further with you. If you do want to talk further, my cell phone is…” The cell phone number that he gave you was his personal cell phone. True to his word, our Chairman investigated. We did drop the ball and for that we apologize. We also had a Senior Vice President reach out to you and apologize via a phone call shortly after your email on October 8. We have used this situation to remind our people of the importance of living our Core Values each day. In your specific case, we failed to do so. Again, this is not typical and we can assure you that more good came of this complaint than bad. It was an excellent opportunity to show exactly what can happen if we fail to live up to our promises. We also received the Google review detailing your experience and now we have received your BBB review. Our motto for our bank is Real People. Real Conversations. We have lived up to our promise of trying to have a conversation with you and to apologize from two senior executives at our bank. If you do want to talk about this further, please reach out to us. If not, we sincerely apologize and wish you well with your new business.

• W

  William Cameron
  1

  Horrible bank. They have a stupid CYA policy. I took my neighbor, an 83 year old woman, to this bank because she had a check written by her niece to her that she had just gotten the night before and needed cashed that day. My neighbor even called the bank beforehand and was told she would need 2 forms of ID and there would be a $15 charge since she wasn't a member. OK, fine. Went there and she was told that since the check was over $200 they would have to call her niece to verify the check was written by her to prevent fraud. Her niece is a school teacher who is in class most of the day. I called and spoke to a manager, Brandon, who was just horrible to deal with. No empathy or compassion and wouldn't even consider making an exception. He even admitted the bank had her niece's signature on file to compare the check to but nope. Then I called the corporate office and of course all the managers were in a meeting. I explained the situation and that this 83 year old woman had no transportation to get to another branch, that she needed the check cashed that day and that I would be at work until well after the banks closed. Still no one was willing to make an exception saying it was bank policy to prevent fraud. How do you expect to get ahold of most of your customers when they are at work? Not everyone can take calls at work. This is a stupid policy and it has nothing to do with protecting your customers, it is solely to protect your bank.

  Response from the owner

  Fraud is a real concern and we stand by our service to do everything we can to protect our customers. It was very kind for you to help your neighbor, and it’s unfortunate that it wasn’t a simple transaction since she wasn’t a customer. Nicolet Bank takes fraud protection very seriously. While it may be an inconvenience to verify identities at times, we must help minimize fraud risk for our customers.

• J

  Jan Meyer
  5

  Great bank love the interest on checking account. Mobile deposit works excellent . Staff is always friendly and professional. Best bank I have had accounts with . Compares to any credit union I know of for customer service. I recommend to all my friends and family.

• E

  Edwin Miller
  5

  Tracy at Nicolet bank was very knowledgeable and just a pleasure to work with. I recommend Nicolet bank to anyone in search of a good financial institution.

• R

  Ryan Van Den Heuvel
  5

  love nicolet national bank because they treat everyone with the most respect and are always willing to do the best they can to help you out. very professional great people

• S

  Susan Bickett
  5

  Always excellent customer service and friendly staff. Knows you by name. I like it!

  Response from the owner

  We appreciate the 5 star review, Susan!