Nicolet National Bank N Washington St, Green Bay

Nicolet National Bank Reviews

• K

  Kizorek Photography llc
  1

  Nicolet National Bank bought up our local bank (Mbank) in Three Lakes, WI, then close it on us within a couple weeks. So proud of you. You left our town with no bank. Thanks.

  Response from the owner

  As the way our customers choose to bank changes, we need to do what’s best so we can continue to invest in the northwoods and support the area. Customers from the area visit our Rhinelander or Minocqua locations most, but are welcome to bank at any of our locations. Your business is listed as being in Minocqua so we invite you to stop in to our branch there when you’re in the area to meet our awesome staff and have a conversation about this.

• M

  Matt
  5

  We have banked with nicolet since they took over Baylake and nothing really bad to say. The reason for the review is we just did a refi on our house and dealt with Dana and she could teach a class on customer support. Any questions we had were answered as quickly as possible and great communication during the whole process with no surprises.

  Response from the owner

  Thank you for the 5 star feedback, Matt! Dana lives Nicolet's core values and is a genuine mentor to others. Thanks for the nice review for her!

• K

  Keith R
  1

  This was an absolutely horrible experience. I was told that the bank would consider the history of the business I bought and ran me through the process. I waited about two weeks only to find out Brandon never did anything to work with me. I called and left a message and then only after that my credit was hit with a hard inquiry by Nicolet Bank. I received a call about 2 hours later from Brandon telling me he checked with underwriting and wanted to see a longer history of me with my company. After pressing Brandon he admitted he did nothing with my information and was just giving me an answer to go away. If you treat people like this who are not even with your bank, I would hate to see how you treat your actual customers. I went to US Bank and the process was smooth and they considered the business history and I now have another truck in my fleet to better service my customers.

  Response from the owner

  Keith, On October 8, we received the email that you sent to the founding Chairman of Nicolet Bank. We read, in great detail, what you labeled a “not good experience”. Our Chairman’s response was as such, “Keith, as painful as it is to read, I am grateful that you took the time to explain your experience in such detail. I will be looking into what happened internally. Thankfully, your experience is not typical. It is so important that I hear the negative feedback. You are very clear that you do not want to revisit the idea of a relationship. If you were open to that, I would want to talk further with you. If you do want to talk further, my cell phone is…” The cell phone number that he gave you was his personal cell phone. True to his word, our Chairman investigated. We did drop the ball and for that we apologize. We also had a Senior Vice President reach out to you and apologize via a phone call shortly after your email on October 8. We have used this situation to remind our people of the importance of living our Core Values each day. In your specific case, we failed to do so. Again, this is not typical and we can assure you that more good came of this complaint than bad. It was an excellent opportunity to show exactly what can happen if we fail to live up to our promises. We also received the Google review detailing your experience and now we have received your BBB review. Our motto for our bank is Real People. Real Conversations. We have lived up to our promise of trying to have a conversation with you and to apologize from two senior executives at our bank. If you do want to talk about this further, please reach out to us. If not, we sincerely apologize and wish you well with your new business.

• K

  Kaylee T
  5

  Trish Wirth is just plain amazing! Earlier this year I was going through a difficult situation and getting the run around at the Nicolet Duck Creek location. Thank goodness I stopped at the downtown location and was referred to Trish Wirth. Trish was more than happy to help me through my difficult situation. She is extremely well versed in all aspects of banking and seems to genuinely care about people. Nicolet Bank is lucky to have her.

• A

  Allin Walker
  5

  As a former Baylake Bank customer it was great to work with the same customer service and mortgage folks. Teri in Fish Cree walked me through the transition and even got me to upgrade the services I use and to interlink my accounts to make tracking our activities: personal, business and mortgage easier. Thank goodness Leslie in Sturgeon Bay is still handling our mortgage.

• T

  Tyler Weslow
  5

  Always a pleasure working with the folks at Nicolet. They always ensure all questions are answered and have always worked diligently to help me with my vehicle purchases. Big thanks to Brennan for putting up with me!👍

  Response from the owner

  Tyler, we are happy that you bank with Nicolet Bank. We'll pass on your message to Brennan also. Thank you!

• R

  Rose VanElzen
  5

  Nicolet Bank and specifically, Dana Vandenack, was great to work with for our recent home purchase! I would recommend Nicolet and Dana to anyone looking to buy or refinance their home!

  Response from the owner

  Congratulations on your new home, Rose! Helping with home ownership is a honor and receiving 5 Stars is a review we sincerely appreciate. Thank you.

• R

  Ryan Wiggins
  5

  I am a current Nicolet banking customer myself and it's a great place to start banking if it's either for yourself or for a mortgage or business. The staff is very friendly and very helpful and Nicolet bank makes banking easy to use and the services they offer are great and i'd highly recommend them to family and friends.

• H

  Heidi Lueck
  5

  Nicolet has great customer service at every single interaction. Mike Van Erman is our banker and delivers whenever we need him. We have my business accounts and our mortgage with Nicolet.

• M

  Mar Chap
  4

  First our debit card was compromised and going to the bank with documents in hand was no help. We were told the money was going to be back in our account that day. Well, that was the 27 of December and today is January 3rd and we finally got the problem resolved to the point where the money was refunded to us. We were told to call the merchants that filed the charges and see if they would refund the money, right! Actually one of them did and the other is providing us with the address and invoice information so we can file charges with the police. Michelle was a huge help and Tom Zellner got the ball rolling in the right direction. I cannot thank you all enough, maybe I can actually sleep tonight. If I had to change anything with the bank I think it would be that the tellers try not to handle things they know nothing about. It pays to go over their heads.