Nevada State Bank | Warm Springs Branch W Warm Springs Rd, Henderson

Nevada State Bank | Warm Springs Branch Reviews

• E

  Erica
  1

  Upset with Nevada state bank I feel I've been wronged and put in business hardship I've plead my issues to Carmen at Nevada state bank her response too bad so sad for 7to14 day for unnecessary holds on checks we can't make payroll,pay bills or buy parts on time yet I'm still charged insufficient fees.I deposited a check on Monday last week it's Monday the next and still no funds available I called insurance company to track check for funds they said Nevada state bank cashed check on Friday and funds should be available. Called bank to complain. Card services stated that funds would not be available. Because of hold of funds. It's bank policy to hold for no reason. I filed complaint with card service they agreed that there is personal issue with Carmen in poor management they filed a complaint on my behalf I've also called district manager Donna to complain against management, Donna stated that in careful words! you basically have to have a bank roll or wealthy accounts and small businesses are not welcome unless financially set. No help from district management on unnecessary holds on funds I've tried other locations for help they agreed that a personal hold against my business is blocking my account at other locations and also agreed that there is a problem with management at the Henderson location. I would not recommend this bank to anyone that has a business. They just don't care about financial hardship they put you through "she said too bad so sad"

  Response from the owner

  Thank you for your feedback regarding your experience with Nevada State Bank. We understand you have already made contact with our Market Manager, Donna, to address your concerns.

• H

  Hyron _
  3

  Ive been with Nevada State Bank and have personal and business accounts there. They are OK, but their banking app is horrible. I cant deposit checks via the app at all. It's largely useless. I have called and called but nothing ever improves. I have also had to watch them carefully about charging fees to my account. When I call them out on it, they wont provide specifics, they do reverse them but they don't apologize. NSB isn't the greatest when it comes to business banking.

  Response from the owner

  Hello Hyron, Thank you for taking the time to share your experience with us. We sincerely apologize for the service that you received and assure you that this is not the experience that we strive to provide. We would appreciate if you would click the link below to provide further information for our Client Relations Department to research and review with the branch. https://bit.ly/2Ij0cXb

• J

  John Hawley
  1

  I have been banking with NSB for 21 years, this location is not up to what I consider NSB standards. The staff is by far the unfriendliest I have encountered in all my years banking with them. If I based my opinion of NSB from this location, I would have closed all accts., long ago. I will not revisit this location again. Only customer in the building and 4 staff members dont say hi let alone acknowledge my being. Visited this location upwards of 10 times and same response from staff as today- horrible. .

  Response from the owner

  Mr. Hawley, Thank you for taking the time to share your experience with us. It is very important that our colleagues provide the best customer service to our clients, and what you have described is not indicative of the service that we strive to deliver. Please be assured that your experience has been addressed with the branch management team to provide better service. We sincerely apologize for the frustration this has caused you and thank you for maintaining your long-standing relationship with us. We truly appreciate your loyalty through the years.

• K

  Kari Smith
  1

  On April 5, 2021, I went into this branch and placed a 'Stop Payment' for a $460 check. The check was PROCESSED on April 6, 2021. Upon discovering this transaction - Memorial Day weekend - I went to the branch on June 1, 2021, with the 'Stop Payment' receipt and the copy of the processed check. The teller appropriately directed me to sit and wait for the branch manager (CARMEN). I had seen CARMEN while waiting in line and expected to speak with her directly. I was approached by a young lady who stated that she was 'in training' and "what may I assist you with?" I explained that the check had been processed despite a Stop Payment (with a $30 fee) and wanted to get it resolved. After approximately one hour the trainee approached me again stating that "we are working to resolve this matter and will call you by the end of the day". CARMEN essentially avoided ALL contact that day (walking past me a number of times while in the branch) - having the trainee execute all communication (including a 4:15 PM telephone call asking ME to 'reach out' to the paid entity. When I pointed out that it was the BANK's fiduciary responsibility, I was informed that the "process" might be lengthy and (essentially) I Could not receive a Bank Credit on my account. I DID 'reach out' to the payee and came to a resolution. (June 2,2021) I then called the Warm Springs NSB Branch, requesting to specifically speak to CARMEN. When I was asked the 'nature of my call', I stated that I had "partially resolved" the issue of the UNAUTHORIZED payment. I was put on 'Hold' and yet another representative answered my call. I explained MY CORRECTION to the Bank's error and expressed total disappointment for the manager that: A) Was Responsible for the Branch, B) REFUSED to talk to a customer that has 4+ deposits and C) refused customer contact. I have been a Nevada State Bank customer for more than 10 years with multiple monthly deposits recorded. ~ My husband has has great service at an alternate branch. I STILL await a response from the Warm Springs Branch MANAGER - CARMEN for MY rectification o YOUR (you ARE the 'Ultimate Responsible Entity) error,

• F

  Franklin Bacon
  1

  The service I received from Leyda was inadequate to put it VERY NICELY. She was rude and acted like she had better things to do than help me. I am very happy I was just cashing a check and don't bank here

  Response from the owner

  Mr. Bacon, Thank you for taking the time to share your experience with us. We sincerely apologize for the service you received and assure you that this isn't the experience we strive to provide. We'd appreciate if you would click the link below to provide further information for our Client Relations Department to research and review with the branch. https://zionsbancorporation.allegiancetech.com/cgi-bin/qwebcorporate.dll?&idx=JBJKGE&affiliate=3&channel=0

• P

  Providence
  4

  If this weren't a bank I'd give it 5 stars. Staff was friendly and I was able to open a new account in about 30 minutes. Thanks Leyda!

  Response from the owner

  Thank you for your business, we appreciate the kind words and will be sure to share with Leyda and the team.

• C

  Cory Co
  4

  This location is close to me and I usually go here for my banking needs. The people are friendly and service has always been fast when I go inside.

  Response from the owner

  Cory, Thank you for sharing your experience with us. We appreciate the kind words and will be sure to share this with the Warm Springs branch. Thank you for your business!

• T

  Tyler Allen
  1

  With drive thru windows empty I still had to wait an hour for help